Apex Collision Center

4.8 (208reviews)
94%
20795 Lynchburg Hwy,  Forest,  VA  24551
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Shop AssistantSparkles

In operation 4 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (208)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's excellent customer service, with many highlighting the professional and friendly staff who go above and beyond expectations. The quality of repairs receives high marks, with customers noting that vehicles look as good as new and work is completed professionally. Communication is generally strong, with many appreciating regular text updates and phone calls throughout the repair process. Timeliness varies, with some customers experiencing faster-than-expected service while others faced delays due to parts availability. The shop demonstrates commitment to quality by redoing work when not satisfied and addressing customer concerns promptly.
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"... pictures of all the damage which I was pleased with. They were fast and pushed and did amazing work! I recommend everyone thats been in a small fender ..." Read more
"Awesome job. Looks as good as it was new."
"Looks great and completed on schedule."
"Awesome customer service. Insured quality work."
"Everything was handled timely and professionally."

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Customer Service

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Repair Quality

Customer Service

Everyone I interacted with at Apex was extremely friendly and came across as eager to help. What kept this interaction from being a 10 was the fact that I had to reach out on several occasions in order to receive updates about what was going on with my vehicle. It would’ve been nice to have received proactive communication to keep me informed. It also seemed like my vehicle may not have been started on when I first dropped it off as I think 12 days passed between drop off and when a supplemental insurance request was submitted. I understand busyness and delays happen, it just would’ve been nice to have been updated on timeline expectations along the way.

Returned Clean

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Repair Quality

Great job! Thank you for your outstanding comportment and service.

Customer Service

Great Customer Service!

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Customer Service

My Experience

They are the most down to earth people I've ever met. The run there business with concern and respect for there customers. I really would like to give April a A for her professionalism . I would send anyone there

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Repair Quality

Fixed my truck back to factory condition.

Customer Service

They took care of my vehicle and made sure all my needs were met

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Repair Quality

Excellent service

Customer Service

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Repair Quality

Did an excellent job repairing over 200 hail dents in my truck

Customer Service

Very professional and nice people who work for apex very knowledgeable

Returned Clean

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Repair Quality

Great group of people to work with. They went above and beyond for us and did amazing work.

Customer Service

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Customer Service

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My Experience

I have the cutest, smartest great grandson that knows how to fix my car and did an excellent job and U an very happy with the results and got it before my 3 weeks when it was due to be finished. Love you Nana

My Experience

Apex collision is a great company. With great people, great service, and great rates.

Likely to Recommend

Repair Quality

Great People, Great Service, Great Rates.

Customer Service

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My Experience

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Repair Quality

Great customer service! They kept me in the loop whether I called or they called me. They also sent me pictures of all the damage which I was pleased with. They were fast and pushed and did amazing work! I recommend everyone that’s been in a small fender bender to go with apex

Customer Service

Great customer service! They kept me in the loop whether I called or they called me. They also sent me pictures of all the damage which I was pleased with. They were fast and pushed and did amazing work! I recommend everyone that’s been in a small fender bender to go with apex

Returned Clean

My Experience

Likely to Recommend

Repair Quality

All work done on time and well.

Customer Service

Very helpful and friendly.

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Communication and honesty is big for me and the constant excuses left a bad impression I liked the work though

Repair Quality

Customer Service

Very little contact from my adjuster and he kept pushing back my pickup time with what seemed like a new excuse each time despite having asked me to wait to bring my vehicle in to assure the fastest repair time I was told 2 weeks and waited 2 months for a repair and that was after I waited a month to drop it off

Returned Clean

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