Apple Collision Centers- Old Hickory
In operation 12 years.
We are a full service collision repair facility with state of the art equipment to repair you vehicle back to the factory specifications. We offer Aluminum repairs to all late model Aluminum vehicles and specialize in Ford Aluminum repairs to the F150, F250 and F350 trucks. We utilize a Chief Laser Lock measuring system to insure your vehicle is put back to the specs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
One sensor light keeps coming on but they're still looking at it to see if they can find out why
Customer Service - 5.0/5.0 -
Good
My Experience - 5.0/5.0 -
Bill was wonderful to work with, he was communicative, honest and went above and beyond to make sure my car was perfect. Flawless repairs and great attention to detail. Thank you so much for all your hard work and timely service.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
When Igot my car back A panel appeared out of normal /the paint didn’t match It wasn’t noticeable prior to repair
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’ve been to Apple 4 different times. All work was excellent.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Overall the lack of communication was unacceptable. Being told things were done and then finding out they weren’t when it came to cleaning up the car after the whole interior was covered in dust. Issue with a wheel and I’m told it was fixed and could have happened when they went to get car aligned down the road. Overall if I have to I will use but if given another option from my insurance I would probably take that route
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic job with repairs. It just took 5 weeks but quality and customer service was great.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
the work was done very well. However, they ran into a problem and did not let me know right away. The person did apologize, however it made me a little angry that I had to find out by to pick up the car
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
When I dropped my car off (3/4) I was told it would take 1 to 1.5 weeks for repairs to be completed. I called multiple times a week to get updates on the status of my car since not once did anyone reach out to me first. I was constantly told that my car would be ready within that week of calling. Somehow this kept getting pushed until over a month of my car being in the shop. After picking my car up on 4/5 I noticed that the hood of the car doesn’t sit completely flat on the front, and one side is lifted up, along with the new door on the drivers side needing to be slammed shut when getting in and out of the car to close fully. Very disappointed in AAA for referring me here, or at least would have liked to receive updates from the collision center rather than having to call multiple times a week. I will say, the staff were very pleasant every time I called.
Customer Service - 4.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Vehicle service was not completed by the original due date I was given, however all repairs were exquisite.
Customer Service - 5.0/5.0 -
Jamie is a stud. He even helped me laid my car onto the trailer for my road trip.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Completion date was extended by 7 to 10 working days beyond the original date. However, some of this was weather related and unacceptable replacement part received. The staff was courteous and ending results were satisfactory.
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0 -
My leather passenger seat has a dent (I have a picture) and my middle console has a dent after the repairs were made.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Results were great and staff was great. The only area of improvement is timely communication with customers to provide updates and vehicle repairs. I had to call in more than I received a call. Overall, it was a great experience and I’m very happy with the work done on my car . Also, the convenience with Enterprise Rental Car and Apple Collision is awesome.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Door still vibrating . Also missing some parts . I need to come back again . Also AAA told me to go to your store .
Customer Service - 0.5/5.0 -
Not fixed good