Apple Collision Centers- Old Hickory
In operation 12 years.
We are a full service collision repair facility with state of the art equipment to repair you vehicle back to the factory specifications. We offer Aluminum repairs to all late model Aluminum vehicles and specialize in Ford Aluminum repairs to the F150, F250 and F350 trucks. We utilize a Chief Laser Lock measuring system to insure your vehicle is put back to the specs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Staff was always polite and professional.
Customer Service - 5.0/5.0 -
Excellent service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
My only complaint is that I asked for another estimate to be included with the original work order but I guess my request wasn't passed down to the right person.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
The car needed an inspection before releasing.
Repair Quality - 2.0/5.0 -
Lots of issues with the repair, but I commend the team for willing to make it right.
Customer Service - 5.0/5.0 -
Excellent communication throughout the process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Apple Collision was extremely helpful and professional during the time we were waiting on a part for my vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team was friendly a fast with our repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Communication was nonexistent. Had my vehicle for 9 weeks. I actually went to Apple Collision after 5 weeks with no updates and found my vehicle basically untouched. Jamie blamed insurance company after being told by insurance company that everything Apple Collision asked for had been approved. After being promised vehicle would be completed for 2 weeks in a row, finally contacted BBB and miraculously the vehicle was completed the next day. I am highly dissatisfied with my experience with your company.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Clear and timely updates from John Hutchinson. Bad situation but an excellent outcome.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We took the car in at 9am and it was ready by1030am.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Good job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The job done was excellent The only issue I had was the time which John explain to me we are in difficult times Man power is an issue everywhere
Customer Service - 5.0/5.0 -
they did a outstand job. i was very satisfied with the job that was done.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
See previous comments. It would be better to wait the longer wait list for several months at other shops and drop off your vehicle and get it back in a timely manner stress free than to go through the drama I went through partially because the initial damage was not accessed thoroughly enough to begin with. More damage was found after it was supposed to be completed so then we had to wait for insurance. Then after it was supposed to be ready a scratch was seen and the bumper had to be taken off and repainted then when it was supposed to be ready again there was a gap between the lift gate and another part because it was more damage to the lift gate that Initially realized so I had to wait for that to be ordered. I’ve heard other shops say they take the entire car apart to make sure there isn’t any hidden damage to other components initially. Now I see why that’s a selling point.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I was constantly told incorrect estimated completion dates. Also when I questioned the dates, Jamey got an attitude and started yelling. It got to the point that I had to call daily to check the status of my vehicle. The original 1.5-2week estimate became 3.5 weeks. No apology was ever given. The issue was explained but I was always talked to as if I was just hard of understanding. I’m a doctor. That’s clearly not the case. I’ll never come back or recommend this place. The car detail was nice but doesn’t outweigh the horrible experience.
Returned Clean
Likely to Recommend - 3.0/5.0 -
The job was done. Took too long. Didn't address the chips on the side. I asked to be sure that was taken care of when I dropped the car off. Offered to pay the addition cost. Just not even done.
Repair Quality - 4.0/5.0 -
Took 2 months just to get service. Took a month to complete the work. Had to rent a car all that time. Not happy that the chip marks on the right front side were not painted.
Customer Service - 4.0/5.0 -
I had to call to check on my car myself every week. No one called me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job by Jamie and the team, Thank You.