Austen's Body Shop

5.0 (988reviews)

100%

(503) 266-2354

801 NE 4th Ave, Canby, OR 97013

100%

See Photos

801 NE 4th Ave
Canby, OR 97013

Get Directions Website Email

About Austen's Body Shop

See Photos

801 NE 4th Ave
Canby, OR 97013

Get Directions Website Email

Collision repair center specializing in all makes and models, foreign and domestic, car and truck. Separate on-site collision shop for RV, heavy truck, and boat repairs. We have multiple frame racks as well as multiple paint booths to accommodate any size vehicle from a small passenger car, to a full size crew cab dually pickup truck. CCCOne estimating and management system . PPG Industries computerized paint mixing system for accurate color matching with the ability to spray solvent based, as well as water based "waterborne" paints, with bake booths. Austen's Body Shop also has direct connections with towing, rental car assistance, complimentary customer pick up and delivery, and mechanical repairs. We are a one stop facility. Lifetime warranty on all repairs, industry backed warranties on solvents and parts. Austen's Body Shop is a 2nd generation family owned business that believes in supporting the community. We focus on customer satisfaction and cycle times.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (988)

Sort By:
Newest
Rating

949 Customers Rated

5 Stars

87.6% Complete

(865)
4 Stars

6% Complete

(59)
3 Stars

0.9% Complete

(9)
2 Stars

0.9% Complete

(9)
1 Star

0.4% Complete

(4)
< 1 Star

0.3% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting results that exceeded expectations - from flawless paint jobs to thorough interior cleaning as a pleasant surprise. The shop has earned strong long-term loyalty, with several reviewers highlighting repeat patronage spanning many years. Customer service is frequently described as top notch, professional, and friendly, with staff going above and beyond to accommodate schedules and guide customers through the repair process. Communication during repairs is widely appreciated, including proactive status updates and photo sharing during the repair process. While a few customers noted delays - largely attributed to parts availability, insurance authorization, or vendor scheduling - most expressed understanding and satisfaction with the overall outcome. Minor concerns raised by customers include occasional incomplete repairs requiring return visits and infrequent lapses in proactive communication, but these are clearly outweighed by the volume of positive experiences shared.

Select to learn more

Service Quality
Communication

"... car 3pm, to help me plan my day. When I showed up, the fresh paint job was PERFECT and my whole car was washed. They pulled it up right in front and had an easy ..." Read more

"... for the proposed work set my expectations but the final work was definitely above and beyond. Thanks for being a place that does the correct work ..." Read more

"This shop prides itself in doing quality work. They also welcome any questions and stand behind their work."

"exemplory job of painting, the customer service was beyond expectations as they made every effort to work around ..." Read more

"Your body shop employees did a beautiful repair on my automobile and at a fair price. I am very pleased! #10!"

"Getting the quote and scheduling was quick and easy. Communication during the repair was great"

"Communication was good about delay"

"Only complaint is that they didn't call me with an update the day before it was ready like they said they would."

"We had to initiate every update along the way and the car was not returned to us 100% complete ..." Read more

"Yes, their contact with us was fabulous"

Service Quality
Communication

Service Quality
Communication

"... car 3pm, to help me plan my day. When I showed up, the fresh paint job was PERFECT and my whole car was washed. They pulled it up right in front and had an easy ..." Read more

"... for the proposed work set my expectations but the final work was definitely above and beyond. Thanks for being a place that does the correct work ..." Read more

"This shop prides itself in doing quality work. They also welcome any questions and stand behind their work."

"exemplory job of painting, the customer service was beyond expectations as they made every effort to work around ..." Read more

"Your body shop employees did a beautiful repair on my automobile and at a fair price. I am very pleased! #10!"

"Getting the quote and scheduling was quick and easy. Communication during the repair was great"

"Communication was good about delay"

"Only complaint is that they didn't call me with an update the day before it was ready like they said they would."

"We had to initiate every update along the way and the car was not returned to us 100% complete ..." Read more

"Yes, their contact with us was fabulous"

Candice (RAM owner) reviewed 8/3/26

Our truck looks good as new! Fantastic job! Fully recommend them!

The workmanship was excellant

Our truck looks like new! Thank you for your excellent work!

We were told we would receive updates on the progress but that didn’t happen. I had to call to find out when it was going to be done.

Steven (Volkswagen owner) reviewed 7/30/26

Kimberly (Kia owner) reviewed 7/22/26

Todd (American Motors owner) reviewed 7/15/26

Shawn (Kia owner) reviewed 7/13/26

Everything was pain free. Eric helped me through the entire process and every step happened exactly as he said, no surprises.

Colin (Chevrolet owner) reviewed 7/3/26

Took car in at the appointed time (8:00am), had new headlamps fitted, lamps look and work great, picked it up at 12:30 pm.

Richard (Jeep owner) reviewed 7/2/26

They did a great job and fix little details problems

Michelle (Chevrolet owner) reviewed 7/2/26

Fast and a joy to work with as always

Brian (Chevrolet owner) reviewed 6/26/26

Jordan (Ford owner) reviewed 6/25/26

Tim and his team are the best. They have helped me out with 2 vehicles now and always meet deadlines and stay on budget.

Lem (Ford owner) reviewed 6/22/26

Brian (Ford owner) reviewed 6/9/26

Tim and Eric have always treated my family and friends with great kindness and respect. I will always refer all my friends and family to use there services if needed.

Melissa (Mazda owner) reviewed 6/4/26

Travis (Toyota owner) reviewed 6/4/26

Will recommend any chance I get

Getting the quote and scheduling was quick and easy. Communication during the repair was great

Jeff (BMW owner) reviewed 5/27/26

I already have! Will continue to do so.

Excellent work. Quick turn around. Thank you!

Excellent thank you.

Dan (Subaru owner) reviewed 5/25/26

Great job! Thank you.

Oliver (Ford owner) reviewed 5/16/26

Thank you for the work that you did!

Lou (Chevrolet owner) reviewed 5/16/26

My Corvette targa top never looked so good. The new paints really dress up a 20 year old. Couldn't look better. Thank you very much

Everything worked well. All good people.

Charles (Mazda owner) reviewed 5/11/26

Brooke (Toyota owner) reviewed 5/11/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Austen's Body Shop

About Austen's Body Shop

Reviews (988)

949 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean