Fix Auto Gladstone

4.9 (1,610reviews)
98%
18630 SE McLoughlin Blvd,  Milwaukie,  OR  97267
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Shop AssistantSparkles

In operation 13 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, Fix Auto Gladstone can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, Fix Auto Gladstone claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,610)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, excellent communication, and timely repairs. Many highlight that vehicles were completed ahead of schedule, with several noting repairs finished days earlier than promised. A standout theme across reviews is the unexpected bonus of receiving cars cleaned inside and out, which customers describe as going above and beyond. Communication throughout the repair process is frequently celebrated, with customers appreciating regular updates via calls, texts, and emails. A small number of customers noted areas for improvement, including office follow-through on paperwork and scheduling, one instance of incorrect parts ordering causing delays, and a concern about personal belongings not being returned to their original positions. These improvement points reflect direct customer observations and highlight opportunities to further elevate an already well-regarded experience.
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"Fast work and truck looked better than before the accident. Their detailer deserves a raise, truck was so clean!"
"... knowledgeable and made it very smooth with insurance and my car was returned in far better condition than expected. I already told a few people who were also shocked ..." Read more
"Ordered parts incorrectly, 4-times Amazing how the 5th attempt was successful after we personally visited ..." Read more
"The work done was excellent, more than I expected."
"Repairsspeed was good, a shop worker was very unprofessional and drove my car 26miles without notifying me but ..." Read more
"Very happy so far with repair. Looks great and took less time to complete than quoted."
"... estimate was done on the day I stopped by and the repair was completed two days earlier than expected. The repair is beautiful." Read more
"It was ready early. Much appreciated!"
"... it out, it was embarrassingly quite dirty inside! It took less time than initially projected too. Thank you!" Read more
"... after we personally visited the parts dealership. A bumper replacement should not take 3+ weeks." Read more
"... the best auto services Ive ever experienced. The amount of communication I got on the process, progressed, changes, timeframe, and real time updates was incredible ..." Read more
"... this situation, and they opted for a new OEM part. Communication and updates were exceptional, as was the detail and explanation of the actual repair activities. ..." Read more
"again, excellent communication and kept their word to the timetable"
"Never had paper work ready. Did not follow up on emails. When emails failed did not use phone to check if info had been received. Etc"
"Fix Auto was very professional and communicated their progress throughout the process. I would highly recommend them."

My Experience

Phenomenal job! Great communication and got me in quick!

Likely to Recommend

Repair Quality

Great Job, and great communication! I would use them again with any other issues I may have in the future.

Customer Service

My Experience

I especially appreciated the updates letting me know how things were progressing.

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My Experience

Nice work

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Returned Clean

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Returned Clean

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My Experience

Quick and easy process thank you for making everything stress-free. Very friendly, highly recommend!

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Repair Quality

They were wonderful, make the experience and no stress! Thank you

Customer Service

Returned Clean

My Experience

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Great works, great communication, very professional

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Returned Clean

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Returned Clean

My Experience

Efficient, explained things in easy to understand terminology, did fantastic job on repair

Likely to Recommend

Yes, without a doubt

Repair Quality

The damage I brought it in for repair for, undetectable after job completion

Customer Service

Outstanding, professional, friendly & explained details clearly

Returned Clean

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Returned Clean

My Experience

Chad was great. Excellent communication and coordination with me, the insurance company, and rental car company, Repair work was excellent.

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My Experience

Great communication, excellent service and quality work.

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They went above and beyond my expectations.

Returned Clean

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Returned Clean

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Returned Clean