Fix Auto Gladstone

4.9 (1,586reviews)
96%
18630 SE McLoughlin Blvd,  Milwaukie,  OR  97267
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Shop AssistantSparkles

In operation 13 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, Fix Auto Gladstone can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, Fix Auto Gladstone claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any Fix Auto location.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,586)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong commendations for excellent communication, keeping customers informed throughout the repair process via calls, emails, and texts. Timeliness is a recurring highlight, with numerous customers noting repairs were completed ahead of schedule. A standout bonus frequently mentioned is the complimentary interior vacuuming and exterior wash, which exceeded customer expectations. A few customers noted areas for improvement, including better follow-up on administrative tasks, proactive communication about parts delays, and ensuring personal items are returned to their original placement after repairs.
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"... this situation, and they opted for a new OEM part. Communication and updates were exceptional, as was the detail and explanation of the actual repair activities. ..." Read more
"... entire experience at Fix Auto. I felt I was being served by people who cared and knew what they were doing. There was no pretense of upscale surroundings, but ..." Read more
"Excellent care of my vehicle. Came back sparkling clean inside and out, which was a huge help to me! Looks ..." Read more
"I have a paint run on the side of my truck"
"Very happy so far with repair. Looks great and took less time to complete than quoted."
"Quick turn around! Exceeded expectations, and you cant tell that the car had been damaged. Loved receiving a ..." Read more
"... it out, it was embarrassingly quite dirty inside! It took less time than initially projected too. Thank you!" Read more
"It was great ! Service was excellent and time frame perfect . 10 plus Thank you"
"... the best auto services Ive ever experienced. The amount of communication I got on the process, progressed, changes, timeframe, and real time updates was incredible ..." Read more
"again, excellent communication and kept their word to the timetable"
"Fix Auto was very professional and communicated their progress throughout the process. I would highly recommend them."
"... impressive! The whole process from start to was a breeze because of the great communication!" Read more
"Never had paper work ready. Did not follow up on emails. When emails failed did not use phone to check if ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great communication. Repair done correctly

My Experience

I found Fix Auto through a google search and chose them based on the overwhelming great reviews posted about them. They did NOT disappoint. Chad was extremely helpful and professional from start to finish. Excellent communication between phone calls and email updates, the repair took less than a week and my car looks perfect! On top of that, they washed and vacuumed my car having it sparkling clean for when I picked it up. I would 100% recommend Fix Auto and if I ever need another car repair, I won’t think twice about where I’m going. Thank you for exceeding my expectations!

My Experience

I really appreciated the communication by text. Car looks good

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Returned Clean

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Im totally satisfied with the body work Fix Auto did for my Corvette Those guys do good work!

Customer Service

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Great job .

Customer Service

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Good job

Customer Service

It was fine

Returned Clean

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Repair Quality

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Returned Clean

My Experience

Quick turn around! Exceeded expectations, and you can’t tell that the car had been damaged. Loved receiving a clean car as well!

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My Experience

The yruck looks great

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Reccomend, but cavet re: timeframe

Repair Quality

Customer Service

Returned Clean

My Experience

Chad was fantastic all the way through. World class service, I couldn’t recommend him and his shop enough. The car came back perfect and spotless with a shiny fresh detail. A+++

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Returned Clean

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I told friends about it and everyone that looked at the work done was impressed also

Repair Quality

I was impressed the way Chad looked over my truck before he gave me the estimate. He actually crawled down on the ground to look underneath front end to look for unseen damage. They did a wonderful job it looks brand new again.

Customer Service

I was very impressed with the way Chad got down on the ground to look underneath the front end for unseen damage from the top view. The truck looks brand new again. It was all done in a decent time frame for what they had to find to fix my truck.

Returned Clean

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Repair Quality

Chad was wonderful! Made a normally painful process painless

Customer Service

Chad was wonderful!

Returned Clean

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I was hesitant to use Fix Auto due to the shortness and abruptness of staff.l I had used you Fix Auto before - I was very much impressed with this staff and the fact treated you with respect and warmth when you walked in. I hope you keep moving in your professional and communication. I would definitely recommend you now, before I would not recommend you at all. Thank you for asking for the review.

Repair Quality

Chad was excellent to work with His communication was excellent His professionalism and integrity was well noted.

Customer Service

Returned Clean

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Returned Clean

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My Experience

Appreciated how the repair tech analyzed the options for the best, not the easiest.

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Repair Quality

Overall experience was great

Customer Service

Liked the email updates. The body artist gave me the impression that he was going to do the best thing and it looks great!

Returned Clean

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