CARSTAR Bob Thomas Auto Body

4.9 (2,622reviews)
97%
8752 NE Sandy Blvd,  Portland,  OR  97220
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Shop AssistantSparkles

In operation 46 years, 31 years at this location.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Bob Thomas Auto Body can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Bob Thomas Auto Body claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,622)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before. The team received high marks for proactive, transparent communication, including regular texts, emails, and phone updates throughout the repair process. Timeliness was a standout strength, with numerous customers reporting their vehicles were completed days or even weeks ahead of schedule. The unexpected interior and exterior detailing of vehicles was a recurring pleasant surprise that delighted many customers. A few customers noted areas for improvement, including occasional misalignment issues upon vehicle return, inconsistent detailing quality, and rare lapses in proactive outreach. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"Communication was amazing throughout the entire process. They did an incredible job on my car. Even fixed a tire they werent responsible for. Very ..." Read more
"... invasive repair possible. The results are incredible; the car looks amazing. It was returned to us fully detailed. We were personally escorted to our car, which was ..." Read more
"... work was complete on time, the pricing was fair and the attention to detail was outstanding. Its clear they take pride in what they do and genuinely ..." Read more
"... vehicle from the repair facility on June 19th, and the shop inflicated fresh, clear-coat scratch damage to the driver's side panels during reassembly. Currently ..." Read more
"The shop sent multiple messages throughout process letting me know step by step where they were in the process and reminding me of ..." Read more
"Every other day text up leading up to my car being ready. Really enjoy the thorough communication."
"Communication was fantastic and the whole process was extremely easy and added no extra stress to a not super fun event."
"... walked in with my car to the time I picked it up. Carstar dealt with insurance company, called for my rental car, kept me informed as work was being completed. The ..." Read more
"Communication was really good, loved the frequent updates, and I do feel like our car was returned in amazing ..." Read more

My Experience

The staff at Carstar made my repair process super simple. They had clear, communication and kept me in loop throughout the process. I was able to get my car in for repairs and back home within a week.

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Great service

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Courtney McDermott did a great job all the way through the process.

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Returned Clean

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My Experience

This is the second time we have had CARSTAR Bob Thomas work on one of our cars. They are knowledgeable, professional, kind, and just all around awesome!

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The attendant was nice and kinds.

Returned Clean

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This is my second time bringing my jeep to Carstar and I am once again beyond pleased with the overall work to my vehicle, the communication, and the customer service I received from start to finish.

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Returned Clean

My Experience

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Everything looks good. Nice to have my truck back with no dents

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Everything looks good. Nice to have my truck back with no dents

Returned Clean

My Experience

The service was good and team hospitality is very good

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Got the repairs done sooner than expected and really appreciated them cleaning and detailing the car in addition to the repairs.

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Returned Clean

My Experience

Seamless experience, thank you.

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Returned Clean

My Experience

Folks were kind, careful, competent, thorough, and did flawless work. Bob Thomas (founder) would be proud.

My Experience

Left sided Passenger mirror had some remnant of what appeared to be paint or glue that was black. Unable to use mirror at this time. This was not an issue when I first turned it in for repair. No problem waiting but It’s been difficult to drive without it and I would have rather of left it there until fully repaired. Everyone has been great with communication. I am waiting to hear back for when I can bring my mirror back to get that part resolved.

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Super great service with my accident! However wasn’t complete work and I am still waiting on one more piece.

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Returned Clean

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Above and beyond my expectations. Thank you.

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Returned Clean