Mackin's Hollywood Auto Body

4.9 (5,922reviews)
98%
3737 NE Broadway St.,  Portland,  OR  97232

In operation 81 years, 30 years at this location.

Our mission is to lead the industry in quality, integrity, technology and productivity achieved through a genuine relationship and concern for our customers, employees, vendors and insurers without compromise of our values or product. To improve our community through our business development, employee growth and philanthropy. Above all, we strive to provide a service to our customer that is unparalleled in the collision repair industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Subaru

Reviews (5,922)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, proactive communication, and impressive turnaround times. Many highlight the thorough and flawless repair work, with vehicles often returned looking brand new or better than before. The complimentary detailing and cleaning of vehicles upon return is a frequently celebrated surprise. Customers appreciate the regular text and phone updates throughout the repair process, making the experience stress-free. Timeliness is a strong point, with many repairs completed ahead of schedule. A few customers noted areas for improvement directly from their experiences: some felt communication around estimated completion dates could be more proactive, a small number experienced missed return calls, and occasional instances of repairs needing a follow-up visit were mentioned. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"The repair looks impeccable! I am impressed and also appreciate you all going the extra mile ..." Read more
"I had the very best experience with Mackins auto body shop. The staff was friendly & helpful, the communication ..." Read more
"... When I picked it up it was spotless and pristine - better than when I left it! We are fortunate that the insurance provider recommended such an efficient ..." Read more
"... results Youd never know the damage was ever there. The repair was flawless. Its not often you find a shop that delivers this level of quality and customer ..." Read more
"The staff at Macklins met or exceeded our expectations in all regards. We are completely satisfied with the process and ..." Read more
"They actually finished early!"
"I was pleasantly surprised when my vehicle was ready for pick up before expected."
"As noted earlier, the car was actually done well before the two-week promise, which would have been great under normal circumstances. ..." Read more
"... well informed of the ongoing process of the repair. Too bad it took 8 weeks, but I didn't want to rush the crew. That is why I expected spot-on results." Read more
"It was done a few days earlier than expected which was wonderful"
"... pick them up. One bit of constructive criticism: there should be communication between Mackins and the customer whenever the tentative finish date is not going to ..." Read more
"I really appreciated the excellent communications."
"... the repairs and gave space for me to ask questions. I only wish there had been a little more communication around how long the repairs would take. I dropped ..." Read more

My Experience

They did an amazing job and I really appreciated that they delievered my car to my house for me. Our parked car was hit shortly before we were going out of town. They helped manage the repair and getting it delivered to us while we were gone. Great service.

My Experience

Laurie(I think that is her name) at the desk was friendly & helpful. Getting & returning the Enterprise rental was a smooth process with her help. Daniel was wonderful about explaining the damage to my car.

Likely to Recommend

Repair Quality

Leaving Mackin’s after having work done is like driving away with a new car! The work was completed well in a timely way and the car was spotless inside and out!

Customer Service

Beautiful work and wonderful employees!!

Returned Clean

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Repair Quality

looks great. car looks as good as new

Customer Service

good service, but would have liked more info on when I could expect completion.

Returned Clean

My Experience

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My Experience

Everything was handled in a smooth, friendly and professional manner from start to finish and the team communicated with me regularly and proactively. The work on my car was exquisite- it looks brand new and came back to me sparkling clean inside and out! The entire team at Mackin’s went above and beyond to repair my car efficiently and beautifully and I will be singing their praises to all who will listen. Thank you for all you do!

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My Experience

I appreciated being kept in the loop on progress on my car.

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Returned Clean

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My Experience

The entire team at Mackin’s communicated clearly through the whole process. This was my first time handling an accident like this, so I was COMPLETELY out of my element. The entire team at Mackins’ was helpful, kind, and really patient with all of my questions (and I had a lot). They worked with my insurance quickly and efficiently. The most important part for me though was that they prioritize their customer care. It is their number one goal and it shows. I was pretty nervous with all of this, but they made me feel much better about things and walked me through it all. I’m so thankful that I chose Mackins for my repairs!

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My Experience

I had excellent customer service from start to finish. They kept me well informed throughout the whole process.

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Repair Quality

The repair looks to be great from what I can tell

Customer Service

They were very friendly and responsive.

Returned Clean

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Returned Clean

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Extraordinary service from beginning to end. Thanks!

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Returned Clean

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Repair Quality

I was very pleased with the repair shop the car looked great! Cannot complain about a thng

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Returned Clean

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My Experience

I am very happy with the service I received. Excellent communication and repair work looks perfect.

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My Experience

The work Mackin did as always was great. They were also very communicative during the whole process.

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My Experience

Fantastic service! Very quick and effecient and very helpful to my situation. They even detailed my car which was a very kind added bonus. Thank you!

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Returned Clean

My Experience

Super quick service, friendly people, great work!! Car looked amazing after getting it back, washed outside, cleaned inside!

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Super quick service, friendly people, great work!! Car looked amazing after getting it back, washed outside, cleaned inside! 2016 Acura MDX Would highly recommend them and definitely go back.

Repair Quality

Super quick service, friendly people, great work!! Car looked amazing after getting it back, washed outside, cleaned inside! 2016 Acura MDX Would highly recommend them and definitely go back.

Customer Service

Very friendly, communicative, and professional.

Returned Clean