Mackin's Hollywood Auto Body

4.9 (5,906reviews)
98%
3737 NE Broadway St.,  Portland,  OR  97232

In operation 81 years, 30 years at this location.

Our mission is to lead the industry in quality, integrity, technology and productivity achieved through a genuine relationship and concern for our customers, employees, vendors and insurers without compromise of our values or product. To improve our community through our business development, employee growth and philanthropy. Above all, we strive to provide a service to our customer that is unparalleled in the collision repair industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
Subaru

Reviews (5,906)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, proactive communication, and impressive turnaround times. Many highlight the thorough and flawless repair work, with vehicles often returned looking brand new or better than before. The complimentary detailing and cleaning of vehicles upon return is a frequently celebrated surprise. Customers appreciate the regular text and phone updates throughout the repair process, making the experience stress-free. Timeliness is a strong point, with many repairs completed ahead of schedule. A few customers noted areas for improvement directly from their experiences: some felt communication around estimated completion dates could be more proactive, a small number experienced missed return calls, and occasional instances of repairs needing a follow-up visit were mentioned. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"The repair looks impeccable! I am impressed and also appreciate you all going the extra mile ..." Read more
"I had the very best experience with Mackins auto body shop. The staff was friendly & helpful, the communication ..." Read more
"... When I picked it up it was spotless and pristine - better than when I left it! We are fortunate that the insurance provider recommended such an efficient ..." Read more
"... results Youd never know the damage was ever there. The repair was flawless. Its not often you find a shop that delivers this level of quality and customer ..." Read more
"The staff at Macklins met or exceeded our expectations in all regards. We are completely satisfied with the process and ..." Read more
"They actually finished early!"
"I was pleasantly surprised when my vehicle was ready for pick up before expected."
"As noted earlier, the car was actually done well before the two-week promise, which would have been great under normal circumstances. ..." Read more
"... well informed of the ongoing process of the repair. Too bad it took 8 weeks, but I didn't want to rush the crew. That is why I expected spot-on results." Read more
"It was done a few days earlier than expected which was wonderful"
"... pick them up. One bit of constructive criticism: there should be communication between Mackins and the customer whenever the tentative finish date is not going to ..." Read more
"I really appreciated the excellent communications."
"... the repairs and gave space for me to ask questions. I only wish there had been a little more communication around how long the repairs would take. I dropped ..." Read more

My Experience

I am very happy with the service I received. Excellent communication and repair work looks perfect.

My Experience

Really happy with my experience at Mackin’s Auto Body. I was a little worried about how long everything would take after my 4Runner was damaged, but the whole process ended up being surprisingly easy and quick. Being able to go through State Farm made things even more straightforward. Daniel was great to work with throughout the whole process. He was easy to get ahold of, kept me updated, and was genuinely friendly and helpful every time we talked. I just got my 4Runner back and the work looks great. Really appreciate how smoothly everything was handled, I’d definitely go back to Mackin’s if I ever need body work again.

My Experience

Super quick service, friendly people, great work!! Car looked amazing after getting it back, washed outside, cleaned inside!

My Experience

The repairs on my Dodge were amazing. Daniel Z and Joey M. were assigned to my vehicle as the estimator, and they were very professional. Overall the shop went above and beyond in every way. They kept in constant communication, and I'm greatly satisfied. I would highly recommend Mackin’s Auto Body. I've been coming here for decades and would not take any of my vehicles anywhere else!

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My Experience

Everyone at this body shop is completely professional. I got continuous updates from Daniel and notification when my vehicle was ready for pick up. The young lady at the front desk was so amazing, kind, and extremely efficient. She definitely is the face of this company and makes them look really good.

Likely to Recommend

I very much like when people keep their word, and everyone at this shop was very good at doing that.

Repair Quality

Mackin’s Autobody did a wonderful job on my car repair. The work was done efficiently and I was surprised at how quickly they got my car back to me. I very much appreciated the updates during this work by Daniel. I also want to say that I think a company is only as good as it’s front desk. And the wonderful woman at their front desk is kind and patient and terrific.

Customer Service

Returned Clean

My Experience

The work Mackin did as always was great. They were also very communicative during the whole process.

My Experience

Fantastic service! Very quick and effecient and very helpful to my situation. They even detailed my car which was a very kind added bonus. Thank you!

My Experience

Fantastic work on my Kia! You worked quickly and were super communicative. I really appreciated how kind everyone was along the way from the person answering the phone to Joey who worked on my vehicle, everyone was so helpful and nice.

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Mackins did a great job on my car!

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Returned Clean

My Experience

The work Mackin's performed is perfect. The car looks great!

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Repair Quality

The car looks great, very satisfied.

Customer Service

Returned Clean

My Experience

Thorough, timely, incredible communication and craftsmanship. Thank you

My Experience

The repairs on my Chrysler 300 were amazing. Daniel Z was assigned to my vehicle as the estimator, and he was very professional. Overall the shop went above and beyond in every way. They kept in constant communication, and I'm greatly satisfied. I would highly recommend Mackin’s Auto Body. I've been coming here for decades and would not take any of my vehicles anywhere else!

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Returned Clean

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Returned Clean

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Daniel was great with talking through the process.

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Returned Clean

My Experience

Whatever I said, the first time

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