Professional Auto Body & Paint Inc

5.0 (533reviews)
100%
6380 NE Alberta St.,  Portland,  OR  97218
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Shop AssistantSparkles

In operation 29 years.

Professional Auto Body & Paint first opened in 1997 when the founder decided to own his own body shop after years of working in the auto collision repair industry in the Pacific Northwest. In the last 2.5 decades, the family has been passionately working on building trust and integrity with customers in Oregon and Washington. December 2017 has marked their 20th anniversary in owning and operating their local family business. In 2018, the founder daughter-in-law took over the family business as a second generation owner and takes pride in continuing to provide high quality workmanship and customer service. That is why their mission statement is, "we treat every customer car as if it was our own."  At Professional Auto Body & Paint, it is a family business that you can confidently trust for a lifetime. Check out their Google reviews. Follow them on Instagram to see before and after photos @propdx Thank you for supporting local businesses during COVID-19.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Chinese
  • Vietnamese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (533)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Many highlight the team's professionalism in handling complex insurance situations, advocating on behalf of customers, and making stressful experiences manageable. Repairs are frequently described as exceeding expectations, with vehicles often returned cleaner than dropped off. Customers appreciate being kept informed at every stage, receiving timely updates, and having processes explained clearly. Several customers noted their vehicles were completed ahead of schedule. Multiple reviewers mention returning for repeat visits and enthusiastically recommending the shop to friends and family. A few customers noted that delays were insurance-related rather than shop-related. Overall, the feedback reflects a highly satisfied customer base that values transparency, quality workmanship, and genuine care.
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"... and competent communicators from beginning to end. they set timelines and adhered to them and they kept me in the loop throughout their dealings with the insurance ..." Read more
"Pro Auto Body did an amazing job with my vehicle repairs. My truck looked like new when I picked it up. They ..." Read more
"... about their services and what to expect. In addition, their work not only exceeded what they promised, they manged to have my car back in almost half a ..." Read more
"My expectations were exceeded."
"In my case, I want to note that the work with the car is done professionally. They know how to help you choose the right solution. ..." Read more
"... only exceeded what they promised, they manged to have my car back in almost half a day because they took the trouble to order ahead and prepare parts for the ..." Read more
"... job of advocating for the repairs my Subaru needed, getting parts in a timely fashion, and communicated everything to me. I highly recommend and will return ..." Read more
"... takes which is always longer than we would like but they kept us informed and delivered as promised." Read more
"Ready in less than 24 hours!"
"... much as I do and are willing to put in the effort. Getting it back a lot quicker was definitely a plus and appreciate everything you and your team have ..." Read more
"... They kept me informed every step of the way, had excellent communication, and were always available to answer my questions. They made a stressful situation much ..." Read more
"... Subaru needed, getting parts in a timely fashion, and communicated everything to me. I highly recommend and will return again!" Read more
"I was updated as soon any updates became available. They copied me with every communication they had ..." Read more
"amazing communication, very helpful, and quick process"
"They excel at communication."

My Experience

Consummate professionalism from the entire team along with kindness and care. A local business that everyone should go out of their way to support.

My Experience

Likely to Recommend

Repair Quality

Pro Auto Body did an amazing job with my vehicle repairs. My truck looked like new when I picked it up. They walked me through a difficult insurance situation and made everything easy. Could not recommend them any more!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Good vibe great people very good body shop🙏🏿👏🏿

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Amazing work! Quick turnaround.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

This shop is a 5 s STARS!! Very helpful and patients!!! Nancy my girl answered my questions and helped and referred me to the right places! Because I’m new to this and have learned a lot from Nancy. Thank you and everyone at professional Auto!

Customer Service

Thank you for welcoming me and my family like yall own!!!!

Returned Clean

Likely to Recommend

Repair Quality

Even though my vehicle ended up being totaled, I had a great experience with Pro Auto Body & Paint. From the beginning, they were incredibly helpful, professional, and supportive throughout the entire process. They kept me informed every step of the way, had excellent communication, and were always available to answer my questions. They made a stressful situation much easier to deal with, and I truly appreciated how they handled everything. I highly recommend them to anyone looking for a shop that genuinely cares about their customers. Thank you again for all your help!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Wonderful customer service!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Always a pleasure working with Nancy and Anthony! They were very quick, thorough, and transparent, making sure to document everything and explain the work to be done on my car. They're two of the most professional and hard working people I know, happy to recommend them and their excellent work to anyone!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Nancy was so friendly and took the time to explain the process.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

They were wonderful! Very communicative and supportive.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

From the moment I reached out to Pro Auto Body & Paint, I knew I had found a gem. Everyone was friendly and courteous. They walked me through different options and tied me to different resources that made the unfortunate event of getting my truck totaled a bit more palatable. I appreciate everyone over at Pro Auto Body & Paint. Keep up the excellent work.

My Experience

Nancy & Anthony were very helpful & caring with the whole process and very knowledgeable with the steps for insurance, towing/repair costs & referrals for me once the insurance adjuster totaled my vehicle.

Likely to Recommend

Absolutely will and have already recommended them to friends.

Repair Quality

Nancy & Anthony were extremely helpful in the whole process of towing my vehicle, coordinating with the insurance adjuster and recommending an independent appraiser to make sure I received full value from the insurance company once they determined it was totaled. They are absolutely pros and an excellent resource to have during the stress of an accident.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The team did a great job of advocating for the repairs my Subaru needed, getting parts in a timely fashion, and communicated everything to me. I highly recommend and will return again!

Customer Service

Returned Clean

My Experience

Pro Auto Body & Paint has been nothing but responsive and transparent from the beginning about their services and what to expect. In addition, their work not only exceeded what they promised, they manged to have my car back in almost half a day because they took the trouble to order ahead and prepare parts for the repair. It's relieving to have such a thorough and professional experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My wife and I have used Pro Auto Body & Paint in the past and were very pleased which is why we used them again. If necessary we will use them again in the future and gladly recommend them to others.

Customer Service

Very thorough in explaining the process and advocating for our rights.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

They have been great dealing with my insurance. Made the process very hands off for me.

Returned Clean