Caliber - Lake Oswego
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
I would like comments on the quality of repairs I have had my car back 2 days I don’t know yet about how good repairs are. I am giving 10 hoping repairs are sustained and not issues
My Experience - 5.0/5.0 -
Great customer service and exceptional work. Looks like new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I cannot say enough wonderful things about Caliber Collision! Everyone I encountered was professional, thoughtful, and genuinely kind—especially my service advisor, Greg Libbey. Greg treated me with patience, dignity, and respect throughout the entire process and made sure I always felt comfortable and informed. They repaired my new Lexus beautifully and much faster than I expected. The workmanship is exceptional—my car looks perfect! Greg and the entire team made everything easy and gave me complete confidence that my Lexus was in the very best hands. This was customer service at its absolute finest. I am incredibly grateful to Greg and everyone at Caliber Collision for taking such wonderful care of me and my car. Five enthusiastic stars—I recommend them without hesitation!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The quality of repair was great, proactive communication could have been better. For a very minor repair, I received an “auto-generate” email that signaled my car repair would take 2.5 weeks. This caused panic, I had to reach out to clarify that was not correct and repair would be just a few days. I was told I could expect an update on Thursday but had to call to get an update, was told my car would be ready “Friday early afternoon.” Great. Friday rolls around and I called twice in the morning to try and get a better ETA. Both times I was told that the rep was with a client or speaking with the team, unavailable. I went to the shop at noon, to try and get an update. The rep was at his desk. In speaking with him and asking for an updated ETA, he had a bit of attitude, explaining to me that the shop had “busted their butts” to have done in only four days (when I spoke him last, he said the repair was “super minor” - so which is it?). I did not appreciate the attitude of his response, when I am merely asking for an updated estimate so that I can plan accordingly. Thankfully, the car came back shortly after and I was able to get my car. The manager came out and was very kind and helpful, I really appreciate him. However, when I got my car back, I found some marks in the car interior that I’m certain where not there when I dropped off the car. On the driver side door, there was a mark that appeared to be food; I do not eat in my car and am certain that was not there when I dropped it off. As well, on the passenger side seat, there were marks on the seat. I had the manager come out and showed him before leaving, to express my concern and make him aware of this. I was able to clean these myself, but it was disappointing and makes me a bit uneasy about why these spots were there. I would not expect my car interior to be in worse condition when I pick up than when I dropped off. I will also acknowledge that the car exterior was great. The repair looked flawless, and I can tell then waxed and washed the car, it looked great. Overall, the repair was done well, the manager was excellence, but there were opportunities with the communication, proactiveness, and the tone of the rep (I think his name was Greg).
Customer Service - 2.5/5.0 -
See the notes from my prior comment. The rep (Greg) was okay, somewhat disappointing. Proactively communication was lacking.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you for helping with the odd insurance insurance situation. Everyone was great, appreciate the team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service & perfect repair work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kevin and the whole team at Caliber Collision were extremely communicative, helpful, and professional. The work done on the car is excellent and was completed quickly! The Enterprise car rental next-door makes the whole process very easy. I can’t stress enough how well Caliber Collision team communicated - they made a stressful situation easy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Awesome customer service! Kevin was great to work with. They made my repair within a day. In fact they even washed and vacuumed my truck. Kevin kudos and araise
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was a 10+
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very friendly and my paint job was perfect. I really appreciated the complimentary Lyft. Very convenient. Thank you again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Not putting a 10 because the front bumper now has two small holes that were not there before. Maybe this was need to repair the number but would have been nice to be told why.
Customer Service - 4.5/5.0 -
Same as prior answer