Classic Collision Capitol

4.9 (1,720reviews)
99%
9741 SW Capitol Hwy,  Portland,  OR  97219
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In operation 43 years, 10 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Portland, OR is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
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Email

Reviews (1,720)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding communication, with many highlighting frequent text and call updates that kept them informed throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new or better than before the damage. Timeliness is a standout strength, as many repairs were completed ahead of schedule, often days or even a week early. Staff are widely described as friendly, professional, knowledgeable, and genuinely caring. Several customers appreciated the added touch of having their vehicles cleaned inside and out upon return. A small number of customers noted areas for improvement, including occasional repair quality concerns, communication preferences not being met, and unexpected cost increases - all shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... completed my vehicle work quicker than expected and they buffed my entire vehicle to help blend the new body work in with the older body work. The work was fantastic ..." Read more
"Repair team damaged the front bumper and pushed the signal light back, breaking a repair I had done just months ..." Read more
"... year old, very much loved car. Classic Collision went above and beyond in repairing even small imperfections, which has made me very happy. And they finished ..." Read more
"... an incredible job with my collision repair needs. They are meticulous to the highest degree, excellent with communication, and always exceed my expectations ..." Read more
"My car was nearly totaled, but they managed to make it look even better than it did before it was wrecked! Additionally, they gave me a very ..." Read more
"... to date communication by text on my cars status, they were three weeks ahead of schedule on repairs, helped arrange my rental car with Enterprise and ..." Read more
"... expectations, were very diligent in communication and even finished 6 days ahead of schedule. Ill definitely recommend them to anyone needing repairs." Read more
"Just took longer than original estimate so had to pay about $130 more for rental insurance."
"right on schedule, and over the holidays even!"
"... the whole process quick and very smooth. In fact, they finished 2 days early. I got a text almost every day, keeping me informed of the status. Their arrangement ..." Read more
"Best communication I have experienced with a repair shop."
"... recommend to others. Are all of the texts necessary Received 4 texts after the service. Could some be combined Too many." Read more
"I got regular updates. Every bit of communication was clear and prompt. Folks were helpful and answered my questions."
"I really appreciated the regular communication via text and calls about the progress on our car. I also really appreciated how quickly ..." Read more
"Excellent. Calling me by my name and keeping me up to date is great customer service"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Updates were nice

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car repair was made quickly and expertly. Thank you for the great service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and communication! One suggestion would be that when the car is washed also check the interior for cleanliness. We will recommend Classic Collision to our friends & family.

Likely to Recommend

Repair Quality

Zac and the receptionist were great in terms of customer service; my car’s repair was excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job, and customer service too!!!

Customer Service

Great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent—they were fast and solved my problem.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Everyone I encountered was warm , welcoming and professional . My car bumper looks brand bew

Likely to Recommend

Repair Quality

Staff was very warm and welcoming. I enjoyed the snacks and cozy sitting space

Customer Service

Staff was very professional and gave me clear updates and deadlines

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

My experience with Chris at the shop was nothing but excellent from start to finish! The staff was friendly, professional, and kept me updated throughout the repair process with clear communication and accurate time estimates. The work was completed on time, and everything went smoothly. I truly appreciated their honesty, professionalism, and attention to customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

it depends if covered by insurance or not. I felt plastic bumper change at 2000$ a bit steep

Repair Quality

repairs done quickly, just a small hiccup because one repair was missed even though I mentioned it. I like how fast work is done.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

After being totally frustrated by progressive your team took it all off my hands. (thank god!) Everyone was really nice and the communication was excellent. Your close relationship with Enterprise was also super convenient. It was all so easy!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car came back repaired and clean. The staff was friendly and professional.

My Experience

It was great having the updates on the repair progress. Thank you for taking care of my Mazda!

Likely to Recommend

Repair Quality

I was kept inform of the progress of my repairs very diligently.

Customer Service

Everyone was very professional answering my questions.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service! Made it super easy with insurance company.

Customer Service

Excellent customer service and staying in touch throughout the process.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and prompt

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