Caliber - Clackamas

4.8 (3,124reviews)
96%
16710 SE 82nd Dr,  Clackamas,  OR  97015

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,124)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and knowledgeable. Communication stands out as a major strength, with regular text updates keeping customers well-informed throughout the repair process. The quality of repairs receives high marks, with vehicles often looking brand new and paint matching being excellent. Timeliness is generally strong, with many repairs completed on or ahead of schedule. Customers particularly appreciate the unexpected vehicle detailing service and the seamless coordination with rental car companies. The shop demonstrates genuine care for customers during stressful situations, going above and beyond expectations. Some improvement areas mentioned include occasional delays due to parts availability and rare instances of paint quality issues that required rework.
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"Great customer service, great communication communication communication during the process, great ..." Read more
"Great customer service! Very nice people there and knowledgeable."
"Went completely over the top. Best shop Ive ever been to. I would rate 20 instead of 10 if I could. Thanks again calliber collision"
"It was ready on time."
"It was ready within their timeframe. It was great."
"Before ✨"
"Early"
"It was ready at precisely the exact minute promised, exactly what was planned. I love when a plan comes ..." Read more
"I was kept well informed during the entire process and I really appreciated that because I never had ..." Read more
"... clearly communicated during my over 3 week repair - i received updates 3 times a week - never was left wondering when my car would be done, and actually ..." Read more
"I was well informed from start to finish."
"Great communication all the way through."
"Wonderful communication and craftsmanship. So happy with the speed and professionalism!"

My Experience

Macey and Connor are communicatively outstanding. Their attentive listening skills, clear explanations of "what's next", and consistent, timely follow-up contacts are highly notable. With deep appreciation, THANK YOU!!!

My Experience

My Experience

Wonderful employees all around. This is/was the 4th car in our family that you repaired after they were hit and every experience was over the top in workmanship and customer service. I am extremely satisfied with Caliber and I always recommend your company. Thank you!

My Experience

My Experience

My Experience

Thank you so much for working on my truck. Thank your detailing department as well! It looks fantastic!

My Experience

They did a great job

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Repair Quality

Customer Service

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sure they did good work. had no real problems

Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

I was very pleased by the clear and professional manner Jeff had as he helped us through the process. The car looks great, my wife is happy and it was quick

Likely to Recommend

Completely satisfied

Repair Quality

It was quick, the quality is top notch. ,and Jeff provided great customer service.

Customer Service

Great communication and service

Returned Clean

My Experience

Was very pleased with this company. They kept me informed on the progress of the repair and was done before they had told me. Workmanship was great and was very happy they gave me a ride to and from there shop. Highly recommend them and would use them again.

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Repair Quality

Customer Service

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Repair Quality

Quality of work, timing and communication

Customer Service

Accurate and timely communication. Also very respectful, I loved it

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Repair Quality

Our car was taken to another location and brought back in a timely manner and extremely clean!! And we also received regular updates and they were super helpful when I called in with questions.

Customer Service

Returned Clean

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Repair Quality

Excellent work

Customer Service

My Experience

Mace was super helpful and thorough with communication on my repair throughout the process. I also appreciate the vacuum, my car was cleaned so nicely, thank you

My Experience

I worked with Mace and Alex personally. Mace was clear and thorough and kept me updated through the process. Alex delivered my car to me at work when it was finished and took my rental back for me because I worked past the shops open hours. This was my first accident and they made the process incredibly easy.

My Experience

Good, Good, Good speak with understanding makes sure we really know exactly what they are doing. Mahalo

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Great communication, always got back to me right away.

Returned Clean