Austin-Spencer Collision Inc
For over 30 years, vehicle owners throughout Rochester, NY have trusted our team of professionals at Austin-Spencer Collision, Inc. for all of their automotive repair, maintenance, and collision repair needs. We do all the necessary work to keep your car running like new or repair it after an accident. Our experienced and trained technicians have the knowledge and skills necessary to ensure your vehicle receives the best possible care. Our team is continuously educated and trained on any changes occurring in our line of work, so we can handle any situation we may come to face. We work to keep our prices at a range that are always fair, and make ourselves available to answer any questions you may have about your automobile. We use the best parts and equipment currently on the market to ensure you're receiving the best service and products available.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (901)
- Sort By:
- Newest
Likely to Recommend - 4.5/5.0 -
I'm not big on offering recommendations.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
There was initial confusion about completion time, but I think the staff really worked to meet my needs.
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
Price quoted versus what I actually paid was almond twice as much,I was not happy about that more time should have been spent during original estimate I don’t like surprises!!
Customer Service - 1.5/5.0 -
Not the best felt like I was bothering Joanne
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Great service! Friendly environment
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much - your team is fantastic - professional, knowledgeable and made the experience stress free - I was able to leave my rental car at your facility which made things easier for me. The car looks great - thank you again! V
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect professional friendly great job
Customer Service - 5.0/5.0 -
Love your team
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They're honest and they do good work
Repair Quality - 5.0/5.0 -
They did a very good job on my car lots of detail attention
Customer Service - 4.5/5.0 -
Should have steam cleaning the engine when that was part of the complete package
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful customer service! Really felt taken care of. Would definitely return in the future for any other repairs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Just kept my vehicle to long
Customer Service - 5.0/5.0 -
Explained what took place
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was great and I appreciated how clean my vehicle was!
Customer Service - 5.0/5.0 -
The Front Office staff was very helpful and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and service. Will definitely recommend to friends.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Will recommend you guys to everyone I know!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
100 %
Repair Quality - 5.0/5.0 -
Excellent Technical Expertise and Terrific Customer Service.
Customer Service - 5.0/5.0 -
Excellent Customer Interface Skills