Austin-Spencer Collision Inc
For over 30 years, vehicle owners throughout Rochester, NY have trusted our team of professionals at Austin-Spencer Collision, Inc. for all of their automotive repair, maintenance, and collision repair needs. We do all the necessary work to keep your car running like new or repair it after an accident. Our experienced and trained technicians have the knowledge and skills necessary to ensure your vehicle receives the best possible care. Our team is continuously educated and trained on any changes occurring in our line of work, so we can handle any situation we may come to face. We work to keep our prices at a range that are always fair, and make ourselves available to answer any questions you may have about your automobile. We use the best parts and equipment currently on the market to ensure you're receiving the best service and products available.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (901)
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- Newest
My Experience - 5.0/5.0 -
Thanks for your superb workmanship and EXCELLENT customer service.
Likely to Recommend - 5.0/5.0 -
We have already told our frienfs
Repair Quality - 5.0/5.0 -
They offer complete customer satisfaction
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome service at Austin-spencer. The best in town
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, excellent customer service, and friendly staff
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
told my friends
Repair Quality - 5.0/5.0 -
great job on detailing my very dirty Escape
Customer Service - 5.0/5.0 -
very friendly and helpful
Returned Clean
Likely to Recommend - 0.5/5.0 -
Not at all
Repair Quality - 0.5/5.0 -
They kept my car for a whole day idk why because they didnt do an auto detail at all, they even left the car plate dirty with soil, they didnt do an interior even the handle of one of the doors was dirty with something i don't recognize as it wasn't like that when i took it there, i am extremely disappointed with the poor job they did on my car, i wasted my 40 dollars but i am not going back and i have told my friends about this experience. They didnt do anything they were supposed to not even leave the car shiny, i had done an auto detail and the resulta were extremely different to this, they did indeed an auto detail not like these people who kept my car from 8 to 4 pm for nothing. I am also sharing this review online so that other people are aware.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Austin- Spencer's customer service to 2nd to none.
Returned Clean
Likely to Recommend - 5.0/5.0 -
It was a pleasant experience!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Evite called with updates and if there was a problem. She was very nice.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Fantastic job...very impressed
Repair Quality - 5.0/5.0 -
Did what was expected...mention other issues...but weren't pushy
Customer Service - 5.0/5.0 -
Friendly employees in office...organized and professional
Returned Clean
My Experience - 5.0/5.0 -
Ally is amazing!!! She does a wonderful job. Xoxox