Auto 360 Garage San Mateo
In operation 25 years, 5 years at this location.
Auto 360 Garage is a modern automotive collision repair facility with extensive training and skilled factory master technicians and staff providing comprehensive repairs while maintaining focus on exceeding and setting new benchmarks in the collision repair industry for both, customer service and guaranteed repairs. At Auto 360 we believe in the safety and urgency of repairing your vehicle correctly and efficiently to get you back on the road as soon as possible.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Arabic
| Sun | Closed |
| Mon | 7:00 am - 4:00 pm |
| Tue | 7:00 am - 4:00 pm |
| Wed | 7:00 am - 4:00 pm |
| Thu | 7:00 am - 4:00 pm |
| Fri | 7:00 am - 4:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Rep at San Mateo office is an excellent customer relations person. 2. The car’s outer appearance looks good, 3. On Wednesday, all warning lights on the dash board- brake, skid, oil, check engine, plus, plus, turned on and the car “died” at a Junction. The engine would turn on, but nothing else happened; the car would not move. 4. It is now at a mechanical garage and they have determined there is a “short” on the driver’s side. They are searching for the problem and will send me a report. 5. GEICO suggested I take it to a mechanical garage instead of your body shop as the mechanical garage will be better in determining the problem and carrying out the repairs.
Customer Service - 4.5/5.0 -
As stated, the only person I interacted with was the rep in San Mateo and he was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service updates were fantastic, car was done on time and garage 360 advocated for new parts when insurance wanted to use used parts. Thank you!
Customer Service - 5.0/5.0 -
Clear, kind and answered my questions.
My Experience - 0.0/5.0 -
It was too complex calling two garages to determine when the car would be ready. We had to keep calling Toyota & 360 to determine when we could pick up the car.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
my Tacoma bed mat was missing and other items. A lot of cocking glue everywhere in side and outside.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work as always, and no trouble at all to fix an inaccurately reattached after-market license plate bracket at pick up. Unsure if a non working rear right turn signal had anything to do with the repair. Will ask about it on Monday and use hand signals in the meantime.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Auto 360 was able to me drive to them in the morning to address the failed turn signal and addressed it in less than a minute, allowing me to get on with my day without any problems. They did a surprisingly satisfying job minimizing scratches economically that would have been thousands to address fully. My car now looks great even from fairly close.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The shop (Christian) did a great job of advocating for me to get OEM parts as per the instruction repair guide of my car, while the insurance was trying to cheap out. Much appreciated.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Such a great experience! Everyone I talked to was so nice and accommodating! Highly recommend
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job very happy 😊
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Yes will do
Repair Quality - 4.5/5.0 -
Very good services
Customer Service - 4.5/5.0 -
Very good
My Experience - 5.0/5.0 -
The whole process with everybody at this company was phenomenal so kind and so responsive and made my journey very simple and relaxing. Thank you guys at 3:60.
Likely to Recommend - 5.0/5.0 -
I would recommend them to all my friends
Repair Quality - 5.0/5.0 -
all these guys are just great all the way around efficient professional, and the experience was really simple. Thank you
Customer Service - 5.0/5.0 -
totally satisfied with everything that they said, and they promised
Likely to Recommend - 0.5/5.0 -
I have taken my car here before and it was great this time for some reason was not as good quality work.
Repair Quality - 0.5/5.0 -
The paint color of my repair does not match my car. And my gas compartment lid does but work the same
Customer Service - 5.0/5.0 -
She was very nice, however it took a week longer than we thought
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing company..highly recommend
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
To be honest, I am not satisfied with the service I received. First of all—even though the car had no major damage when I dropped it off—they nearly handed it back to me in that same condition. Secondly, they did a poor job painting it, forcing me to wait several extra days for them to repaint it. Thirdly, when I picked it up on Friday, it still had visible marks. I spoke with the young man in charge—named Manny—who told me to bring the car back so they could perform a detail at the shop where it was painted. On top of all that, the windows were covered in overspray. I am simply not happy with the service I received. The quality of the work performed by the staff needs to improve significantly.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
If I will be using my insurance, yes but if not, my estimate experience was not encouraging.
Repair Quality - 4.0/5.0 -
Work is good but estimate I initially got was double than what my insurance actually paid for it. I understand there might be a bit of discrepancy but 3 grand difference is a bit too much of an over estimate. I feel like I was getting scammed at that moment.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The receptionist, Marian? was helpful and explained things clearly and we had no problems dropping off our car for repairs and getting a rental car. Our car was repaired in three days and the repairs looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They finished well and fast