Auto Collision Experts

1,867reviews
3531 Central Park Blvd.,  Louisville,  TN  37777

Auto Collision Experts was started in 2012 through the efforts of both David Baker and Larry Parker. We are a family owned and operated company, providing stellar customer service. Our business is focused around the creation of an environment of engaging and personal relationships, not only with the client, but with the insurance agencies and dealerships which we service. We strive on a daily basis to better our repair facilities through constant training and certification for all repair techs and the implementation of the strongest and most capable software and mechanical processes.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (1,867)

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Repair Quality

A very pleasant experience. Your updates were exceptional. Super customer service. Excellent company!👍👍

Customer Service

My Experience

This was a timely and high quality service. Very professional team and very nice overall experience. I would give them 10/10

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Fantastic experience in every way. Even received my beautifully restored vehicle early.

Customer Service

Very friendly and accommodating.

Returned Clean

Likely to Recommend

Repair Quality

I felt that the technician that inspected my car was very helpful, since I expressed that I didn’t want it to be totaled & he said they would do what they could to get well priced parts, etc. Amanda was also super kind & helpful. I wish you were staying here locally, but wish you well with your move!

Customer Service

I really appreciated all of the communications about the progress of my repair, and that the car was ready before I needed to go out of town for Christmas

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Customer Service

Returned Clean

My Experience

Adaptive cruise control is not sensing vehicles ahead at all.

Likely to Recommend

Absolutely!

Repair Quality

The fit, and finish, the body panel gaps are all perfect. I really looked hard after getting the car home and I could not find anything that was not right.

Customer Service

Your company provided the BEST customer service of any shop I have EVER worked with for collision repairs. Excellent communication at every single point in the process. Your personal were friendly, knowledgeable and patient with all my questions.

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Fast service and work looks really good.

Customer Service

Great communication….

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Returned Clean

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Very likely

Repair Quality

Customer Service

Great work

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Returned Clean

My Experience

I was notified that my truck would be ready for pickup on Monday but I wasn't able to pickup my truck until the next day. When we got there my truck wasn't ready. It hadn't been cleaned yet. When the truck was ready you could tell it was a quick hose down and a few wipes on the inside. The truck just had body work done. Dust everywhere. Inside my carpeted bed was full of dust. And my bed cover has dusty rings on it where they sat theirs drinks while they worked! My seats were dusty and on the inside the doors and dash. The truck should had been cleaned and detailed so you could see how good of a job was done or not done.

Likely to Recommend

Repair Quality

My truck was ready on 11/21. I wasn't able to pick it up until 4pm on 11/22. When I got there my truck wasn't ready. It hadn't been washed and detailed. We waited for 30 minutes and was told it was ready. My truck was just sprayed off real quick. It wasn't vacuumed or cleaned on the inside and my truck bed is carpeted with a cover and it was full of dust as well. I just had body work done. When I dropped my truck off it was clean. I've had body work done on other vehicles and they were always polished and clean. That way you can see if the work that was done was good or not. I'm highly disappointed.

Customer Service

They though the truck was clean and ready to go when it wasn't. Lack of communication.

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I still not have my car yet they are ready for me to pick up but Farm Bureau to pay remaining balance so they release it to me it’s been since this Tuesday I don’t know what is going on

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I will recommend your shop!!!

Repair Quality

My car came in with NO dings in /on the doors & left with NO dings in/ on the doors!!! Bumper looks great!!! I'm very pleased & will recommend your shop!!!

Customer Service

Receptionist was as sweet as pie!!! I loved her & the sweet young man that cleaned / washed my car & cleaned the windshield again before I left

Returned Clean