Caliber - Knoxville - West
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
I appreciate being informed every step of the process. Everything went smoothly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Mirror switch still isn’t working. The switch was automatically working when my car got into the accident. Now it’s causing problems with both mirrors now
My Experience - 5.0/5.0 -
Excellent repair service on time Courteous and polite office personnel Car returned including vacuum of floors 5 star experience
My Experience - 5.0/5.0 -
Me sentí muy bien con el trato, y los resultados, con la espera y el carro rentado!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Muy satisfecho
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Christina was amazing!! Complete attention to detail and extremely knowledgeable! Great customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jason was wonderful - kept me informed throughout the process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We’ve only had our car back a few days… so can’t really answer this
Customer Service - 5.0/5.0 -
Christina was the BEST!
My Experience - 5.0/5.0 -
Thank you for your excellent communication during the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
James did an excellent job communicating every step of the process. He made sure I was completely satisfied with the results.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great work, Christina was very helpful and kept me updated throughout the entire process!
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I must say that from the time I walked in the door at Caliiber Collision the entire team immediately began the process to get my car to get it fixed. Lam, waisted no time to come out and start assessing the damage and shot straight with me from what he could visually see from the damage. Lam also consistently kept me fully informed about my car from first point tear down to the completion of my car. I would highly recommend this Calliber Collision center. The entire team got my car completely done in less than 2 weeks. In my honest opinion, I don't know of any other shop that could have done a better job especially in the time frame that you guys did.
Likely to Recommend - 5.0/5.0 -
See first comment
Repair Quality - 5.0/5.0 -
Great company, fast service, awesome team of professionals, especially Lam who kept me in the loop almost every day with updates and most of all got me back on the road in an amazingly short time, 2 weeks. Caliber Collison fastest body repair shop I've ever seen without doing half-assed work. Great job Caliber Collison. You all have definitely earned my trust and respect. Good to know that there are still good and honest people in this world.
Customer Service - 5.0/5.0 -
Same
My Experience - 5.0/5.0 -
I had a great experience with Caliber Collision when they repaired the front bumper on my vehicle. The staff was professional and kept me informed throughout the repair process. The bumper was repaired and the vehicle looked great when I picked it up. The work was completed with attention to detail, and the overall process was smooth and stress-free. I appreciate the excellent customer service and quality of work. I would definitely recommend Caliber Collision to anyone needing collision repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Christina was awesome
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience with Caliber Collision! My car looks brand new again. I was really impressed with everyone. I worked with. They were in constant communication via text to let me know the progress on getting my repairs done. I would highly recommend.Caliber Collision to anyone who needs repair work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service from the team but a special shout out to Lam he was always updating me and made sure that I understood every step. Best team from the first phone contact to the keys being handed to me 10/10 will come back and recommend.