Caliber - Farragut

4.8 (5,894reviews)
96%
10606 Kingston Pike,  Knoxville,  TN  37922

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,894)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff members providing outstanding communication throughout the repair process. Many reviews highlight the quality of repairs, with vehicles looking like new and paint matching perfectly. The timeliness of service is frequently commended, with many repairs completed ahead of schedule. Customers appreciate the proactive text updates and daily communication that keeps them informed at every step. The professionalism and friendliness of the staff creates a stress-free experience during what can be a difficult time. The lifetime warranty and partnership with Enterprise for rental cars adds significant value. While most experiences are overwhelmingly positive, some customers noted issues with cleanliness upon pickup, occasional delays due to parts availability, and rare instances of additional damage discovered during repairs. The shop's willingness to address concerns promptly and make things right demonstrates their commitment to customer satisfaction.
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"The work was excellent. You couldn't tell it had been wrecked"
"Over the top Satisfied"
"Thank you for washing it, it looked like a new car. The quality of the repair was top notch."
"All staff members were very component. I was kept informed of progress in vehicle repair. Vehicle looks ..." Read more
"We cannot find where the damage was, even though we know where it was supposed to be. Excellent, thorough ..." Read more
"Everything was done and completed on or ahead of schedule."
"The release date was even sooner than anticipated."
"I got my vehicle back earlier than expected"
"Earlier than the stated time."
"Every thing was done perfectly and ahead of schedule"
"I received texts daily."
"Excellent communications"
"I really liked the text messaging that alerted me to the updates."
"Awesome communication and service. Updates via text were very useful and appreciated."

My Experience

I’ve never had to take a car to a collision shop before and this was such an excellent first experience. Everything went so much faster than I expected. Everyone I interacted with was friendly and explained everything perfectly. I will highly recommend Caliber to others.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

After a couple of bad experiences at other body shops a buddy recommended this caliber location. I’m extremely satisfied with Bridget’s communication and quality of work. I would highly recommend.

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Customer Service

My Experience

Bridget was wondering. She kept me informed every step of the way. My vehicle looked great when I picked it up. The service was also completed in a timely manner. I would definitely recommend them.

Likely to Recommend

Repair Quality

The customer service was great. Bridget was wonderful. She informed me of every step. I was pleased with the outcome.

Customer Service

Everything was great.

Returned Clean

My Experience

I was treated with utmost respect, was kept completely up to date on status of repairs, very please with outcome and that work completed early. I give your staff a100% rating!

Likely to Recommend

This was my second time with Calibur and it was better this time than last- and job was done much more quickly!

Repair Quality

Everyone and every thing done at Calibur was 1st Class!

Customer Service

I could not have had better service. Everyone was excellent.

Returned Clean

My Experience

My Experience

I appreciated Bridget Mork keeping me informed through the entire process of getting my truck repaired. There was a delay in delivery from the original estimate due additional work needing to be done, but Bridget kept me informed through the entire process. The truck was repaired to my expectations and I'm happy with the work.

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We take all our company vehicles to Ashley cause she is the BEST

Repair Quality

Great!!!

Customer Service

Ashley is the best your alls company is very lucky to have her! She is awesome

My Experience

Bridget was great. Very professional and kept me advised in the process of repairing my car.

My Experience

Big thanks to Bridget Mork, for keeping me informed about each stage of my car repair! Big thanks to her team, they did an amazing job on my Kia . I hope I never have to get a vehicle fixed again but if I do I will definitely choose Caliber Collision! I will also let family and friends know about Caliber.. on a scale of 1 to 10 , absolutely a 10 great job !

My Experience

I had an amazing experience at Caliber Collision thanks to Bridget! From the very beginning, she was professional, kind, and incredibly knowledgeable. She kept me updated throughout the entire process, answered all of my questions, and made what could have been a stressful situation feel easy and seamless. Bridget truly goes above and beyond for her customers. Her communication, attention to detail, and genuine care made all the difference. My vehicle was repaired beautifully, and I couldn’t be happier with the service I received. If you’re looking for someone who is honest, reliable, and dedicated to providing excellent customer service. She is an absolute asset to Caliber Collision!

My Experience

Upon trying to pick up car, my husband noticed there was damage to car caused by staff during repair. The passenger side back car door seem was damaged through paint by either excessive sanding or buffing. He did not take the car.

Likely to Recommend

Repair Quality

Went to pick my car up and could see the primer on the edge of the rear driver side quarter panel that had been missed in the spray booth, so needless to say I didn t except it so hear we are waiting some more on the repairs.

Customer Service

Returned Clean

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Repair Quality

The daily customer service was great

Customer Service

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

great service

Customer Service

Returned Clean

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Returned Clean

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Repair Quality

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Returned Clean

My Experience

Ashley was helpful and kept me updated throughout the process. The paint matched and the car came back clean. Very important.

Likely to Recommend

Repair Quality

Ashely was responsive and they did a good job on the repair.

Customer Service

Returned Clean

My Experience

Ashley was very helpful and always available. We love the text updates. Great job.

Likely to Recommend

Very on top of things. Always updating you so you are always aware of the status of your vehicle

Repair Quality

Excellent job.

Customer Service

Ashley is very helpful and dies a great job!

Likely to Recommend

Repair Quality

Customer Service