Auto Design Collision Center, Inc.

4.9 (420reviews)
96%
540 N Sheridan St,  Crown Point,  IN  46307
Bot
Shop AssistantSparkles

In operation 38 years.

AUTO DESIGN COLLISION CENTER INC. IS A FAMILY OWNED BUSINESS SERVING THE COMMUNITY SINCE 1988 -- OUR MOTTO -- " WHERE QUALITY IS STANDARD--NOT AN OPTION "---- FROM OUR HIGH QUALITY OF REPAIRS , KEEPING CUSTOMERS INFORMED ALL THREW THE PROCESS, FROM START TO FINISH WE PROVIDE A HIGH QUALITY OF COMMUNICATION, AND OUR STAFF CAN HELP WITH ANY OF CUSTOMERS NEEDS WITH INSURANCE CLAIMS , WE ARE HERE FOR THE CUSTOMER..

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (420)

Likely to Recommend

Repair Quality

I absolutely loved the way my vehicle turned out. They always do a fabulous job every single time. I’m never disappointed and constantly recommend them to anybody looking to fix their car or get it detailed they really pride themselves on doing the greatest job possible they simply never miss the Mark

Customer Service

Likely to Recommend

Repair Quality

Jen and the crew did a great job once again! This is my second vehicle that has needed repairs and they managed to deliver an even better experience than the first. I wanted repairs done beyond what was claimable damage and Jen advised through the process while working with me on some of the style and finish/color changes that I wanted to make. She kept me informed through the stages of repair and even investigated further into what all had been damaged so that every part that was damaged ended up being replaced. The finished product is perfect and I am happy with the results. Hopefully all of our accidents are behind us and we can look for other ways to continue our established relationship with Auto Design Collision, as they are a pleasure to work with. A family business that makes you feel like family!

Customer Service

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Repair Quality

Customer Service

Great communication throughout the entire repair.

Likely to Recommend

Anytime someone is in need of body work I always recommend Auto Design collision center. Jennifer and crew members were very helpful with my insurance.

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

They even cleaned the inside of my SUV

Customer Service

Great communication

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Repair Quality

Was told the color was a basic “stock” color but it does not blend as was led on to believe

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Returned Clean

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Repair Quality

Paint job was pretty good but not quite seemless.

Customer Service

Staff was friendly but communication was minimal. I was not given an estimated date when my vehicle would be ready at the time I dropped it off. I called back a week later and learned there was additional damage and the shop was waiting for approval, but only learned this because I called.

Returned Clean

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Repair Quality

Customer Service

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I have worked with them before and trust Jenn implicitly

Repair Quality

Auto Design is a class act

Customer Service

They kept me up to speed on progress and did a great job with the repair

Returned Clean

Likely to Recommend

Depending on where is said friend is located at

Repair Quality

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Not sure what I would do if someone asked because the quality of the finished work was excellent and I appreciate the staff that I interacted with but I had a problem with the waiting between each step.

Repair Quality

The time it took to get started on my vehicle was too long and then having to wait for every different aspect of the repair process to be completed was also too lengthy.

Customer Service

Every person I talked to was very nice.

Likely to Recommend

Repair Quality

The customer service is great and they are super friendly, about the work it’s a amazing no issues, great work

Customer Service

They are great

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Repair Quality

Customer Service

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Bottom line, Auto Design does good work even though it could improve its communication procedures.

Repair Quality

This rating is subject to the ceramic coating being satisfactorily applied to my vehicle.

Customer Service

My first drop off appointment was cancelled due to weather conditions, but I did not receive notice until after I showed up at Auto Design at 8:30 a.m. and nobody was there. I was not informed that the ceramic coating would not be applied to my vehicle until 2-6-26, the day I was notified to pick up my vehicle. I was told I had to pay my entire deductible at the time I picked up my vehicle, even though it was not completed. I should have been informed of this situation well before the day I was to pick up my vehicle. Although I paid my entire deductible, I believe I should only have had to pay a prorated portion of my deductible pending final completion of my vehicle. I must rely on Auto Design's good faith to honor its promise to contact me around 3-13-26 to make an appointment to complete my vehicle, but Auto Design would not rely on my good faith to finish paying my deductible when the job was actually completed. I have a credit rating over 800. I pay my bills.

Likely to Recommend

Repair Quality

Auto design Collision gave me an incredible experience! Would highly recommend to anyone who needs repairs or custom work done on their vehicle. Jen and the crew were very informative and on top of everything. They’re the best in CP by a mile!

Customer Service

Returned Clean