Auto Werks Inc

4.9 (1,464reviews)
97%
420 Pasco Road,  Springfield,  MA  01119
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* 24 HOUR EMERGENCY SERVICE * AUTO COLLISION CENTER * AUTO GLASS REPLACEMENT * MA. STATE INSPECTION STATION * 24 HOUR TOWING * 24 HOUR AUTO RENTAL * AUTO SALES * 24 HOURS A DAY * 7 DAYS A WEEK * 365 DAYS * IF YOU NEED US WE CAN HELP *

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.
Call
Email

Reviews (1,464)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting that their vehicles looked brand new after service, featuring seamless paint matches and flawless finishes. Communication stands out as a major strength, with customers appreciating regular text and email updates throughout the repair process. Timeliness is frequently highlighted, with several customers noting their vehicles were completed ahead of schedule. The welcoming and professional atmosphere created by the entire staff leaves customers feeling valued. A few customers noted areas for improvement, including occasional delays due to parts ordering and isolated post-repair issues such as alignment concerns and minor unresolved items, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... on my Mustang quarter panel and hood repair. The color match was so good that I couldnt even tell where the repair blended with the original paint." Read more
"... my car. It had scratches down the passenger side. It had to be repainted and you would never know. It looks incredible. Would recommend them to anyone." Read more
"Outstanding service, awesome team! From start to finish, the experience was seamless, professional, and genuinely pleasant. It's rare to find a team that not only delivers ..." Read more
"Auto Werks pays close attention to details and it shows in end result."
"AutoWerks is the Best Auto Body Repair Shop In Western Massachusetts by far! I never have any concerns or problems, i ..." Read more
"Love the updates! Friendly service, got my car done 3 days earlier than expected! It was a very pleasant experience."
"... process was communicated to me with a text message, performed on schedule and on budget." Read more
"Fantastic customer service, with a fast and quality turnaround time"
"They text you daily with updates!"
"Date postponed several times though I was satisfied with the work done"
"... explained to me while I waited. Once the work began, every step of the process was communicated to me with a text message, performed on schedule and on budget." Read more
"1210 experience. They were very thorough and kept me in the loop throughout the entire process. Ive had work done prior and my paint didnt match ..." Read more
"I appreciated the continuous text updates. Thank you"
"Great communication, paint work and repairs look great. Couldnt ask for more. Thanks for making the whole ..." Read more
"You did a good job on repairing my car. The updated every step was so wonderful. Your customer service is so amazing and each time ..." Read more

Likely to Recommend

Repair Quality

Dave went above and beyond to help me find a part for my car and the repair they did was perfect. And it was very reasonably priced. They are the best. Will definitely return!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My experience with auto weeks, was definitely worth it to recommend a friend

Repair Quality

Customer Service

Customer service was excellent and exceptional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much

Likely to Recommend

Repair Quality

Customer Service

Auto werks always does great work I’ve been here once before with my Lincoln they fixed that right up crushed tailpipe.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

At first glance the work was great but then i saw some areas where the work was done had been missed and buffed to hard leaving stains in the paint and damage overall the place is okay but not for cars in good shape already

Customer Service

Dave got the work done again but the workers still did a crappy job on some areas that i had mentioned

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I was very satisfied with the repairs. Dave kept me updated on what was going on with my car during the different stages of repairs and very informative on what needed to be done. I’m a happy customer

Likely to Recommend

Definitely would recommend Auto Werks

Repair Quality

Great service

Customer Service

Dave was very helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone is so friendly. The process was smooth dealing with insurance. Also, very cost effective for the extra repairs needed that were not part of my accident. Thank you so much for taking the weight off of a stressful time.

My Experience

After my car was recovered from a theft, Auto Werks made the process of getting it repaired and dealing with the insurance easy and my car came back looking great.

Likely to Recommend

Repair Quality

Auto Werks did a great job with the repairs to my car and they were easy to work with.

Customer Service

Everyone I interacted with was very nice and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Auto Werks did a great job on my vehicle! The office employees are pleasant to work with and they sent me daily updates of the progress of my vehicle.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Dave did everything he could to make this bad situation better.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every time I take my car to Auto Werks, I know Dave and the guys are going to take great care of me

My Experience

I appreciated the continuous text updates. Thank you

My Experience

Excellent communication. Repair done expeditiously. Looks like new.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

La guagua quedo como nueva 🥰❤️

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I was extremely satisfied with the service I received. Dave and John are always friendly and down to earth and always provide the best service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m happy the personal and with the repair and the timeline it took to repair my car. Thank you.

Likely to Recommend

Repair Quality

I liked the work done

Customer Service

They did a great job on repairing my vehicle in the time they told me and the staff were pleasant and professional making my husband and I comfortable.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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