Rick's Auto Body, Inc.

4.9 (2,000reviews)

98%

(413) 796-3368

375 Pasco Rd, Springfield, MA 01119

98%

See Photos

375 Pasco Rd
Springfield, MA 01119

Get Directions Website Email

About Rick's Auto Body, Inc.

See Photos

375 Pasco Rd
Springfield, MA 01119

Get Directions Website Email

In operation 53 years, 29 years at this location.

At Rick's Auto Body it all starts with one person, RICK! Rick has brought a vision to the auto body and repair business that is truly unique. First of all when you walk into Rick's Auto Body it doesn’t feel like you are in an auto body shop. Rick's has created an environment that is fun, friendly, and inviting. His attention to detail with magnificent fish tanks, and Hollywood characters, including the Blues Brothers. Make no mistake about it, while it is a fun place to visit Rick's Auto Body technicians are very serious about repairing your car. Rick is there every day, to oversee the auto body repair process. It is all about getting it done right. Rick has a super clean, super bright, state of the art… and we mean "STATE OF THE ART" facility. The Rick's Auto Body team is made up of dedicated people, who are there to get you back in your vehicle quickly and hassle free. The greatest compliment we receive is repeat business.

Services

Insurance Company Assistance
Lifetime Warranty
Towing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 4:30 pm
Tue	8:00 am - 4:30 pm
Wed	8:00 am - 4:30 pm
Thu	8:00 am - 4:30 pm
Fri	8:00 am - 4:30 pm
Sat	Closed

* Holiday hours may differ.

Acura

BMW

Chrysler

Dodge

Fiat

Ford

Genesis

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Mercedes-Benz

Nissan

Ram

Call

Website

Reviews (2,000)

Sort By:
Newest
Rating

2,000 Customers Rated

5 Stars

87.5% Complete

(1750)
4 Stars

8.2% Complete

(165)
3 Stars

1.9% Complete

(39)
2 Stars

0.9% Complete

(19)
1 Star

0.4% Complete

(8)
< 1 Star

0.9% Complete

(19)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the staff are frequently highlighted, with numerous customers expressing they felt genuinely cared for throughout the process. Proactive communication and timely updates were appreciated by many, though some customers noted they had to initiate contact themselves to get status updates. Several customers mentioned their vehicles were completed ahead of schedule, reflecting strong efficiency. Cleanliness of returned vehicles was a recurring positive theme. A few customers pointed out areas for improvement, specifically around return call responsiveness and repair completeness, as noted directly in their feedback.

Select to learn more

Service Quality
Timeliness

"Everyone I dealt with at Rick's was professional, friendly and very efficient."

"Dedicated employees. They help me beyond my expectations. They did an excellent job and great customer service."

"... They are very trustworthy great at what they do. Customer satisfaction is priority and they live up to it. I am grateful with Rick's Auto body." Read more

"Everyone was super polite. Super professional. And the repair looks perfect. The whole process was exceptionally easy."

"They went above & beyond for me, the best customer service!"

"It was 4 days earlier than expected."

"Finished 2 weeks earlier than expected"

"I had it a few more days earlier than I was supposed to"

"Because some of the parts wasn't come in time.also snow helps to delay"

"... originally told about 2 weeks worth of work and they were pretty much spot on with the timetable" Read more

Service Quality
Timeliness

Service Quality
Timeliness

"Everyone I dealt with at Rick's was professional, friendly and very efficient."

"Dedicated employees. They help me beyond my expectations. They did an excellent job and great customer service."

"... They are very trustworthy great at what they do. Customer satisfaction is priority and they live up to it. I am grateful with Rick's Auto body." Read more

"Everyone was super polite. Super professional. And the repair looks perfect. The whole process was exceptionally easy."

"They went above & beyond for me, the best customer service!"

"It was 4 days earlier than expected."

"Finished 2 weeks earlier than expected"

"I had it a few more days earlier than I was supposed to"

"Because some of the parts wasn't come in time.also snow helps to delay"

"... originally told about 2 weeks worth of work and they were pretty much spot on with the timetable" Read more

Katherine (Toyota owner) reviewed 9/14/26

Thaddeus (Volvo owner) reviewed 9/13/26

Very professional and communicative. Car looked fantastic when we picked it up.

Linda (Subaru owner) reviewed 9/6/26

Robert (Tesla owner) reviewed 9/3/26

David (Chevrolet owner) reviewed 9/3/26

I have already.

Complete professionalism every step of the way.

They were very nice, and kept us up to date every step of the repair.

Shirley-Jean (Hyundai owner) reviewed 9/2/26

It seemed like it took a little longer than I expected

Kenneth (Hyundai owner) reviewed 8/31/26

Was very happy with the way the car came out

They did a great job on my car.

I made several calls and they said they would return my calls and never did.

Fred (Nissan owner) reviewed 8/27/26

David (Subaru owner) reviewed 8/27/26

Sergey (Mercedes-Benz owner) reviewed 8/27/26

Very professional

Ruth (Jeep owner) reviewed 8/20/26

Everyone I dealt with at Rick's was professional, friendly and very efficient.

Tracy (Hyundai owner) reviewed 8/17/26

Margaret (Subaru owner) reviewed 8/10/26

Great work, easy rental drop off and pickup, timely completion and great customer service!

Phyllis (Mercedes-Benz owner) reviewed 8/8/26

Tyler (Mercedes-Benz owner) reviewed 8/3/26

Douglas (Buick owner) reviewed 8/3/26

The repair of my vehicle was completed to my satisfaction.

Excellent

Craig (Acura owner) reviewed 7/25/26

I had two sensors in my front bumper that were damaged. Those are replaced. They didn’t found that my camera in my windshield was damaged and refused to fix it, but however, now I have the sensors that are working are beeping at me and working those the only two sensors working and they decided not to pay for getting my camera fixed and this is map free. It’s extremely annoying. Please get back to me and tell me that you will pay for getting the camera fixed so that I have all the sensors working in my car again.

Maureen (Subaru owner) reviewed 7/22/26

The car came back looking brand new!

Friendly, very efficient

Shailee (Toyota owner) reviewed 7/17/26

Hamza (Kia owner) reviewed 7/16/26

I do not recommend

I am not satisfied with the car repair because they did not fix the noise coming from the rear wheel.

The employees were nice

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Rick's Auto Body, Inc.

About Rick's Auto Body, Inc.

Reviews (2,000)

2,000 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 3.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean