Auto Werks Inc

5.0 (1,445reviews)

98%

(413) 783-4200

420 Pasco Road, Springfield, MA 01119

98%

See Photos

420 Pasco Road
Springfield, MA 01119

Get Directions Website Email

About Auto Werks Inc

See Photos

420 Pasco Road
Springfield, MA 01119

Get Directions Website Email

* 24 HOUR EMERGENCY SERVICE * AUTO COLLISION CENTER * AUTO GLASS REPLACEMENT * MA. STATE INSPECTION STATION * 24 HOUR TOWING * 24 HOUR AUTO RENTAL * AUTO SALES * 24 HOURS A DAY * 7 DAYS A WEEK * 365 DAYS * IF YOU NEED US WE CAN HELP *

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 4:30 pm
Tue	7:30 am - 4:30 pm
Wed	7:30 am - 4:30 pm
Thu	7:30 am - 4:30 pm
Fri	7:30 am - 4:30 pm
Sat	8:00 am - 1:00 pm

* Holiday hours may differ.

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Website

Reviews (1,445)

Sort By:
Newest
Rating

1,102 Customers Rated

5 Stars

68.6% Complete

(991)
4 Stars

5.5% Complete

(80)
3 Stars

1.2% Complete

(18)
2 Stars

0.5% Complete

(7)
1 Star

0.1% Complete

(2)
< 1 Star

0.3% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering outstanding repair quality, with many noting that their vehicles looked brand new after service, with seamless paint matching and flawless finishes. The team is widely commended for excellent customer service, described as friendly, professional, and genuinely caring. Communication stands out as a major strength, with customers appreciating frequent text and email updates throughout the repair process. Timeliness is another highlight, with several customers noting their vehicles were completed on or ahead of schedule. A few customers noted areas for improvement, including occasional delays, post-repair mechanical issues, and limited proactive communication in some cases, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Auto Werks did an amazing job on my Mustang quarter panel and hood repair. The color match was so good that I couldnt even ..." Read more

"... my car. It had scratches down the passenger side. It had to be repainted and you would never know. It looks incredible. Would recommend them to anyone." Read more

"Outstanding service, awesome team! From start to finish, the experience was seamless, professional, and genuinely pleasant. It's rare to find a team that not only delivers ..." Read more

"You don't even notice where the damage was after the repair was done. They even did a good color match as well."

"I selected this rating because the vehicle was returned with new noises and steeringalignment issues that were not present before the repair."

"Love the updates! Friendly service, got my car done 3 days earlier than expected! It was a very pleasant experience."

"Fantastic customer service, with a fast and quality turnaround time"

"Faster than expected!!"

"We dropped off the car on a Monday and it was ready the following Tuesday! I was very pleased!"

"No. The vehicle was completed later than originally promised."

"... explained to me while I waited. Once the work began, every step of the process was communicated to me with a text message, performed on schedule and on budget." Read more

"Great communication, paint work and repairs look great. Couldnt ask for more. Thanks for making the whole ..." Read more

"No communication until I was informed it was ready to pick up. I can't imagine why they would make additional calls."

"1210 experience. They were very thorough and kept me in the loop throughout the entire process. Ive had work done prior and my paint didnt match ..." Read more

"They text you daily with updates!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Auto Werks did an amazing job on my Mustang quarter panel and hood repair. The color match was so good that I couldnt even ..." Read more

"... my car. It had scratches down the passenger side. It had to be repainted and you would never know. It looks incredible. Would recommend them to anyone." Read more

"Outstanding service, awesome team! From start to finish, the experience was seamless, professional, and genuinely pleasant. It's rare to find a team that not only delivers ..." Read more

"You don't even notice where the damage was after the repair was done. They even did a good color match as well."

"I selected this rating because the vehicle was returned with new noises and steeringalignment issues that were not present before the repair."

"Love the updates! Friendly service, got my car done 3 days earlier than expected! It was a very pleasant experience."

"Fantastic customer service, with a fast and quality turnaround time"

"Faster than expected!!"

"We dropped off the car on a Monday and it was ready the following Tuesday! I was very pleased!"

"No. The vehicle was completed later than originally promised."

"... explained to me while I waited. Once the work began, every step of the process was communicated to me with a text message, performed on schedule and on budget." Read more

"Great communication, paint work and repairs look great. Couldnt ask for more. Thanks for making the whole ..." Read more

"No communication until I was informed it was ready to pick up. I can't imagine why they would make additional calls."

"1210 experience. They were very thorough and kept me in the loop throughout the entire process. Ive had work done prior and my paint didnt match ..." Read more

"They text you daily with updates!"

Brandi (Acura owner) reviewed 8/7/26

Linda (Honda owner) reviewed 8/4/26

I’m happy the personal and with the repair and the timeline it took to repair my car. Thank you.

Elisabete & Glen (Honda owner) reviewed 8/3/26

Excellent job like new

Victor (Toyota owner) reviewed 7/30/26

Your guys are the best👍🩷🩷

Patricia (Honda owner) reviewed 7/28/26

Great service, we were kept informed the whole time and worked with our insurance company

Joseph (Acura owner) reviewed 7/24/26

Excellent work, would recommend to anyone in need of vehicle repairs.A+++++

Donna (Honda owner) reviewed 7/24/26

You did a great job, looks like brand new.

Anthony (Toyota owner) reviewed 7/23/26

Outstanding job repairing my vehicle. Appreciate your professionalism and getting the job done in a quality manner.

Always do a great job!

Great job!

Very professional and humorous

Steven (RAM owner) reviewed 7/23/26

Second time was a charm getting our vehicle repaired at Autowerks. We hope not to come back for a third visit.

You don't even notice where the damage was after the repair was done. They even did a good color match as well.

The Ram Truck looks like brand new once again. Thanks to Dave & Team for a wonderful job done.

Cheldon (Hyundai owner) reviewed 7/23/26

Carol (Nissan owner) reviewed 7/13/26

Those friendly shop kids and staff were absolutely great.

Great job

Jennifer (Kia owner) reviewed 7/10/26

Love the updates! Friendly service, got my car done 3 days earlier than expected! It was a very pleasant experience.

Kristen (Ford owner) reviewed 7/10/26

Gariel (Lexus owner) reviewed 7/6/26

I will definitely highly recommend

Excellent service owner very responsible the car came out shining perfect paint match excellent collision team .

Super Good

Jackie (Hyundai owner) reviewed 7/6/26

Dave and staff are wonderful

Awesome staff

Tracy (Chevrolet owner) reviewed 7/2/26

Very good service very professional very pleased

Steve (Ford owner) reviewed 6/30/26

The truck looks great.

Jamal (Kia owner) reviewed 6/29/26

Guy (Chevrolet owner) reviewed 6/29/26

Great job auto werks team

Everything looks great. Very happy with team auto werks

Anna (Subaru owner) reviewed 6/22/26

I've recommended Auto Werks to several people when they were talking about needing repairs

It drives so much better now and no weird noises

I always love the work that Dave and the guys do on my car. It always come out feeling like a brand new car.

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Auto Werks Inc

About Auto Werks Inc

Reviews (1,445)

1,102 Customers Rated

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0