Hertrich Collision Center of Lewes

4.9 (2,653reviews)
99%
16271 Willow Creek Rd,  Lewes,  DE  19958

In operation 5 years.

Welcome to Hertrich Collision Center of Lewes! We’re proud to continue delivering the Hertrich Collision experience at our Lewes location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Lewes location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,653)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless repair process, and exceptional communication. Many highlight that vehicles were returned in pristine, like-new condition, often cleaner than expected. Repairs were frequently completed ahead of schedule, which customers greatly appreciated. The front office and technical staff received high marks for being friendly, professional, and knowledgeable. Regular text and email updates throughout the repair process were frequently cited as a standout feature. A few customers noted isolated concerns such as delayed updates, parts back-orders, or minor finish issues, reflecting areas customers feel could be refined further.
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"... did a wonderful job. The Repair looked amazing and the service was absolutely terrific.Everything was done within the timeline that was ..." Read more
"... home and especially for the condition of my car - the repairs were perfect and the car so clean! Everyone I met or spoke to was kind, polite and ..." Read more
"... updated throughout the entire repair process. The quality of the work was outstanding—my car looks as good as new, and they finished everything ..." Read more
"... with the Hertrich Collision Center in Lewes. The quality of repair work was above exceptional. Their entire staff was very helpful and professional. ..." Read more
"... auto body repairs. They fixed the damage and the paint match is perfect. Their precision and detail are top notch. The staff was friendly, professional and kept me ..." Read more
"... and I couldnt be happier with the experience. The repair was completed much faster than I expected, and my car looks absolutely fantastic—you cant even ..." Read more
"Great Communication from beginning to end. Car was completed early. Great communication, great work and great service!"
"The repair was finished when they said it would be. The repair has brought my vehicle back to excellent ..." Read more
"Repairs were done earlier than expected, and the quality was superb!"
"... a very good experience with Herttrich collision! They got my car done and record time." Read more
"The efficiency of the text updates kept me well informed throughout the process. Never had to ask, it was just provided"
"Great Communication from beginning to end. Car was completed early. Great communication, great ..." Read more
"... amazing customer experience from start to finish. Follow up on questions was exceptional and workmanship was the same. Communication was excellent ..." Read more
"I was very pleased with the daily texts updating me on the progress of the repairs. The damages were completely repaired ..." Read more

My Experience

From the moment I stepped in the door I was made feel like family and comforted that everything would be handled in a very professional manner. The work was top notch and the customer service was second to none. Even when I called to check on the repair I was again made feel like family and comforted in knowing my truck was in great hands and being cared for as fast as possible. Absolutely amazing experience. Keep up the great work. You have gained a customer for life. Thank you for all your hard work. You where all amazing.

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Returned Clean

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Everyone was very personable

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You would never know the car’s front was damaged. The paint matching was perfect. The shop personnel were very friendly and professional.

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Excellent service and easy to work with.

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They are amazing, I would only go to Hertrich of I ever had an issue with my car.

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Everyone I encountered was so friendly, knowledgeable and precise. The experience of getting my car fixed was flawless and I could not be happier with the result, my 20 year old car looks amazing. Everyone went overboard.

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Returned Clean

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