Hertrich Collision Center of Lewes

4.9 (2,574reviews)
98%
16271 Willow Creek Rd,  Lewes,  DE  19958
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In operation 5 years.

Welcome to Hertrich Collision Center of Lewes! We’re proud to continue delivering the Hertrich Collision experience at our Lewes location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Lewes location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (2,574)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs described as flawless, seamless, and exceeding expectations. Many noted their vehicles looked brand new upon return, often cleaner than when dropped off. Communication stood out as a key strength, with frequent text and status updates keeping customers informed throughout the repair process without needing to ask. Timeliness was another highlight, as numerous customers reported their vehicles were completed ahead of schedule. The friendly, professional, and knowledgeable staff created a welcoming atmosphere, making stressful post-accident situations much easier to navigate. A few customers noted isolated concerns around delays and interior cleanliness upon pickup, but these were exceptions in an overwhelmingly positive collection of feedback.
AI-Generated from reviews written in the last 12 months
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"Everybody did a wonderful job. The Repair looked amazing and the service was absolutely terrific.Everything was done within the timeline that was ..." Read more
"... updated throughout the entire repair process. The quality of the work was outstanding—my car looks as good as new, and they finished everything quicker than I thought. ..." Read more
"... with the Hertrich Collision Center in Lewes. The quality of repair work was above exceptional. Their entire staff was very helpful and professional. ..." Read more
"... home and especially for the condition of my car - the repairs were perfect and the car so clean! Everyone I met or spoke to was kind, polite and ..." Read more
"... repair was finished when they said it would be. The repair has brought my vehicle back to excellent condition on the outside as well as mechanically, and returned ..." Read more
"... and I couldnt be happier with the experience. The repair was completed much faster than I expected, and my car looks absolutely fantastic—you cant even ..." Read more
"... interfaced with were courteous and helpful. We were very pleasantly surprised at how quickly our car was repaired. There is not a trace of damage that was caused by ..." Read more
"Repairs were done earlier than expected, and the quality was superb!"
"Very professional from start to finish! Everything completed perfectly within the establishment timeline!"
"... debating whether to total the vehicle due to its age. Once they decided to move forward the repairs were done quickly." Read more
"The efficiency of the text updates kept me well informed throughout the process. Never had to ask, it was just provided"
"Great Communication from beginning to end. Car was completed early. Great communication, great ..." Read more
"I was very pleased with the daily texts updating me on the progress of the repairs. The damages were completely repaired ..." Read more
"Job was well done. Shop communicated with me very well. Car was cleaner inside when I picked it up. Thank ..." Read more
"... amazing customer experience from start to finish. Follow up on questions was exceptional and workmanship was the same. Communication was excellent Very highly recommended. ..." Read more

My Experience

Likely to Recommend

Repair Quality

When I picked up my car, it had a new error message that had not been there before I dropped it off. It said that there was a malfunction in the headlight system. Chad at the collision center said that he would get someone from her church to come to the collision center to remove that message from my car’s display. Also, I had a couple of places on my car where one panel would not connect with the tabs on the other panel. Chad said that he could epoxy these spots for me, but we have not scheduled a time to do that yet. All the service that I have had from Hertridge has been excellent and the staff I’ve been commendable.

Customer Service

Nine for the same reason as question one.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for a great job

Likely to Recommend

Repair Quality

Customer Service

Looks great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Communication was great! Service was excellent

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Beautiful job. Fast

My Experience

I was very satisfied with the great work

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with their customer service, communication, work ethic and product, etc., and I would highly recommend them.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Fantastic service and earlier than expected.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I have recommended this location to my friends and family on a great job well done

Repair Quality

The crew at this location is efficient and effective, they evaluated the vehicle and what was necessary to be repaired quickly. Then scheduled and repaired the vehicle to pristine condition.

Customer Service

The faculty and staff at this location is at the top of their game. Their customer service is outstanding

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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