AutoNation Collision Center Addison
In operation 30 years.
Located at the south end of Addison Airport between Addison Rd. and Midway Rd. by the end of the airport runway. The Addison location is a certified repair facility for BMW, Ford, Honda and Nissan. Our collision center is known for its expertise, honesty, and superior service. When it comes to collision services, we are proud to be the preferred choice of drivers in the north Dallas area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 1:00 pm |
My Experience - 5.0/5.0 -
Michael was great!!! He stayed in contact with me throughout the process and kept me informed. He worked hard to get our Tahoe taken quickly as he knew we needed it done soon. I appreciate it!! He was pleasant to work with and I'd recommend your shop to anyone I know needing repair!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Good Morning, I have to say at this point I am very disappointed in the quality of work that was done on my car when I went to pick it up on Saturday. I have had bad experiences with body work at other body shops in the past and this was the very reason I chose to bring it to BMW for repair because I thought there would have been much more detail, quality and pride in the work and repairs done to my car. Upon arrival and inspection done to my car on Saturday I found numerous issues that cause me to have concern. See the list below of a few items that was a concern: -Car was not properly cleaned and had compound dust that settled into all of the crevices of the car. Even after they ran it thru the carwash before they brought it down the run off water was still muddy. -Scratches left on the car -Car was not buffed out -Scratches that were supposedly able to be buffed out were not. There is evidence of this on the trunk, doors and fender. -Moldings were not replaced properly -Paint run on the passenger side mirror -Antenna was supposed to be replaced but only poorly painted -Grease marks on the headliner -Huge paint line on the back quarter panel -A line that goes across the majority of the roof not sure if that was a paint issue or repair issue. -Left roof rail had a run on it -Two fish eyes in the roof -Door deck lid These are just a few examples of what my armature eyes saw when going to inspect the work preformed on Saturday. I am not quite sure who I need to direct this email towards. There was obviously not a quality check on the car prior to it being returned to me. I am not sure it there was not enough hours permitted from my adjuster and if this is the reason then it should have been brought to his attention since there had been additional supplements during this repair. I am totally shocked at the quality of work that was going to be returned to me. The reason I trusted my car repairs to you is that I thought you had a much higher standard of quality and work than other repair shops due to the type of dealership I was dealing with. I can only hope that this is a one time occurrence and that you do not turn out this type of work on the other high dollar cars you work on. I truly am disappointed that a BMW dealership would turn out this type of work. If this project was too much or you did not feel that it could have been repaired to the upmost quality I would have appreciated to know that from the beginning. We all have busy work schedules and now I am sure I will have to take more time out of my work schedule to come and inspect a car that should have been repaired right the first time. This is really a big inconvenience to me since my time to deal with these issues are limited.
Likely to Recommend - 0.5/5.0 -
NEVER after the experience I am going thru now!
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dan was awesome. Kept me updated throughout the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job and Dan was super!
My Experience - 5.0/5.0 -
Dan was a delight to deal with, and got the car back to be right on time. It looked great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Excellent fast and affordable service, couldn't have been a better experience..