AutoNation Collision Center Austin

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Charles Reed was informative, and well one of the most professional people in the industry.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great quality. Couldnt tell anything ever happened

Customer Service - 5.0/5.0 -

Updated regularly about my vehicle

My Experience - 5.0/5.0 -

Charles was responsive to my needs and urgency to get my car road worthy. He helped me work with the insurance agency to get the ball rolling. He kept me informed about the progress during both visits. He was fabulous to work with the entire time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Charles was fabulous to work with. He kept me informed and helped me make things happen as I needed.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0 -

My car still throttles when idle, which was a symptom of my radiator damage after my collision.

Customer Service - 0.5/5.0 -

My estimator had zero follow up skills, and I was told on several occasions that my car would be completed when in fact it was not ready. I even made a trip back to Austin from Houston specifically to pick up my car, and found out upon my arrival into the city that it needed another week for the paint job.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would not only highly recommend AutoNation Collision, but I would recommend the entire AutoNation family (sales; parts/service) to anyone!

Repair Quality - 5.0/5.0 -

Given the circumstances (vehicle accident) surrounding my visit to the AutoNation Collision Center, Charles Reed provided exceptional levels of customer service. He made a difficult situation flow as easy as possible at the repair shop. His patient, friendly and kind demeanor helped me tremendously. As an employee, he is a vital asset to the AutoNation family and prime example of the quality of employees at AutoNation South Austin.

Customer Service - 5.0/5.0 -

Charles Reed went above and beyond standard levels of customer service! His personality is a perfect fit for this job. The exceptional customer service he provided me made this difficult experience manageable.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I was extremely impressed with the quality of customer service and care that I received from Charles in the Collision Center. He was wonderful with keeping me updated on the entire process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0

Likely to Recommend - 2.0/5.0 -

Arthur, who was in charge of my vehicle, was out of the office on a weekday when I called to schedule service. Against the wishes of the phone operator, I left him a message to please call ASAP to schedule service. The person on the line was rude and not accommodating, and I never got a call from Arthur. Several days later, when I called back, the wait for repair had gone into weeks time and the receptionist I spoke to was extremely rude about my situation and would not even offer an apology for me not getting a return call. The actual repair was done well, but took altogether almost 2 months from start to finish. That's too long to have your car in limbo.

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0 -

Receptionist was rude every time I called and showed no effort to work with me.

My Experience - 5.0/5.0 -

Excellent service!! Roy took great care of everything and kept me up to date throughout. He even found a last minute rental car when another rental fell through. I also liked receiving text updates. And my car looks like new! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Front desk could be friendlier

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Charles Reed was awesome!

Customer Service - 5.0/5.0 -

Again, Charles Reed was awesome!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Charles has been exceptional in repairing our car. Very thorough and patient. The result was highly satisfied

My Experience - 5.0/5.0 -

Everyone in the system was anxious to please and offered exceptional customer service. I especially want to thank Charles Reed who managed my repair process exceptionally well. thank you for your excellence.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you, Charles Reed did an outstanding job of keeping me updated at all time concerning my car. He was very friendly and responded to me as soon as I entered the shop! I could't have ask for better service and my car looks and works great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I couldn't have asked for better service than that given by Charles Reed. Thank you very much. Ken Rice

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean