AutoNation Collision Center Denver

4.7 (2,099reviews)
93%
7420 Washington St,  Denver,  CO  80229
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Shop AssistantSparkles

In operation 29 years.

We're America's largest auto retailer and collision repair provider, we've set the bar to deliver the highest standard in collision repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 9:00 am - 1:00 pm
* Holiday hours may differ.
I-Car

Reviews (2,099)

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The repairs looked great!

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Great customer service, I am a return customer to Autonation.

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Stacey was great to work with, he kept me in tune with the progress of the repair .

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Sorry, with the level of service I've received with Brianna, there are better shops out there. Customers drive your business and it was a bad performance on her part.

Repair Quality

body work was good, but customer service was terrible.

Customer Service

I hate doing surveys, and only do them when something is wonderful or really bad. I have no clue why Brianna is in the cusomer service business. I was told to call her to set up an appointment and their was availability at the shop in a week and a half. I called the following day and every couple days after that. By the time I finally spoke to her, It was going to take 3 weeks until they can get my car in. This means I had to drive my damaged car for 4 additional weeks because she could not return a phone call. She told me she needed to catch up, that's why it took so long. If it takes 3 weeks to catch up, either you need to hire many more poeple or that person isn't very good at their job. Upon giving you my car, I was not called during the entire 3 week repair process until the day it was supposed to be picked up. Again, bad customer service. Once I picked up the vehicle, Brianna told me that I know my car better than her and to call if there was anything wrong. As soon as I left the lot, the steering wheel was still crooked. I called that same day. Waited 2 weeks and called Brianna back again. Still no response. It wasn't until today that I called my insurance agent, whom called you with me on the line to get someone to talk to us. Stacy was helpful and was well aware of Brianna's inability to return phone calls. He is now my go-to persom for the rest of the job. I went to Autonation because of the name, sorry to say that one customer service rep will ruin the possibility of me ever doing business with your company again. All I ask for is respect and competence, and I feel like I've gotten none until Stacy had to come to the rescue of her shortcommings.

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My service representative was kind and more professional than other auto repair shops I have dealt with in the past.

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The only place I will go if it can be helped

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Best customer service I've had in a while

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Prompt and always on point

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not happy that my van did not get an alignment even after it says it was done

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it was good till no one would call me back after I got my van back when I had a question about my alignment

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Service was excellent. Repair took quite a long time.

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Your team went the extra mile and some to take care of me. All I can so is thank you very much.

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