Kaizen - Northglenn East

4.9 (1,216reviews)
97%
10555 Irma Drive,  Northglenn,  CO  80233

In operation 16 years.

From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,216)

Customers say
Overall Customer Satisfaction
Customers consistently praised Kaizen Collision Center for outstanding service quality, reliable communication, and impressive timeliness. Many highlighted the professionalism and friendliness of staff, noting that repairs frequently exceeded expectations in both quality and speed, with vehicles often completed ahead of schedule. Regular text and phone updates throughout the repair process were widely appreciated, giving customers peace of mind and transparency. Repair work was frequently described as flawless, with vehicles returned looking brand new and often detailed inside and out. A small number of customers noted areas for improvement, including more consistent communication updates, greater attention to detail on finishing touches, and warmer initial interactions during the estimation process.
AI-Generated from reviews written in the last 12 months
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"... very happy with the repairs completed on my Subaru. The workmanship was excellent, the communication was outstanding, and the staff was professional and courteous throughout ..." Read more
"I was super happy with my repair on my vehicle.. My truck completely looks like its brand new, better than from when I first purchased it new. The staff is completely kind and courteous, very ..." Read more
"I have NEVER had a company do such a fantastic job before… the car looked better then it did when I bought ..." Read more
"Service and professionalism was above and beyond what I expected."
"The repair exceeded my expectations. The body work looked as if my car was brand new. Staff also cleaned the inside of my car which was ..." Read more
"My vehicle was completed well ahead of schedule. The repair was finished about a week earlier than ..." Read more
"... detail and communications as mentioned. Timely sevice, my car was there 7 weeks and I had to go back for mistakes and a part on backorder." Read more
"Kept me updated each day. Expected within about 4 weeks and done in 2 weeks."
"Friendly staff, great communication, was done quicker than anticipated"
"Completion was a week later than expected. Expected 3 weeks vs 4 weeks"
"The communication was excellent throughout the repair process. The team kept me updated regularly, answered my ..." Read more
"... trust the staff especially their customer service. I received text everyday with daily updates on the process of my car repairs." Read more
"... they never called me and the third was very good. I went 2 12 weeks with no updates. Then I called, and called, and called before I got a real person. Texts, emails and voicemails ..." Read more
"... using Kaisen for repairs and I will come back again. The communication was very thorough and considerate throughout the whole process." Read more
"... quickly they were able to get my car repaired and that I got text message updates about the process. I also really appreciated being shown the work that ..." Read more

My Experience

The Customer Service at Kaizen northglenn was outstanding! They kept me updated about the work and were helpful in every possible way. I recommend them to others. Not to mention that a good job on my truck.

Likely to Recommend

Repair Quality

Customer Service

Customer Service was outstanding. I appreciate their updates their promptness everything.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick and easy repair

Likely to Recommend

Repair Quality

Quick, fast & easy service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jen did a great job keeping me in the loop on the progress of repairing my Jeep!

My Experience

Excellent service and communication throughout the process

My Experience

Great job! Friendly and courteous! Highly recommended and would refer anyone to use them.

Likely to Recommend

Repair Quality

I'm looking for my original Toyota key. What you gave me is a blank with no logo on it. Please call or trxt/email me.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes, I would recommend Kaizen!

Repair Quality

Excellent communications, I’ve only had the truck a few days, I need to wait a week to determine if it’s totally complete!

Customer Service

Excellent communications!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Always

Repair Quality

My son is really appreciative of what you've done.

Customer Service

Good customer service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very satisfied with every aspect of my experience with Kaizen.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you very much for the help on my car

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They replaced a black Chevy emblem on the grill with a gold one. They replaced one headlight but not the other. Even if the other wasn't damaged give us the opportunity to pay out of pocket so they match

Customer Service

My rep said she would text me personally with progress and never did

Kept me Informed?

No

Ready on Time?

Yes

My Experience

thanks for completing my service ahead of time

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

60% / 40 % due the additional unknow surcharges.

Repair Quality

I am sharing this review based only on my personal experience and without intending to offend anyone. The staff members were friendly, professional, and very helpful throughout the repair process. I received my repaired vehicle after only one week, even though the estimated completion time was two weeks. I truly appreciate the quick turnaround. The downside was that I was required to pay an additional surcharge before my vehicle could be repaired. I agreed to it because I believed my insurance adjuster would reimburse the extra amount. However, I later learned that even the staff members were unable to explain why customers are charged more than their stated deductible. In my opinion, this additional surcharge should be reviewed and investigated for better transparency. Overall, thank you to the staff for your professionalism and the fast repairs. My comments reflect only my personal experience.

Customer Service

I am sharing this review based only on my personal experience and without intending to offend anyone. The staff members were friendly, professional, and very helpful throughout the repair process. I received my repaired vehicle after only one week, even though the estimated completion time was two weeks. I truly appreciate the quick turnaround. The downside was that I was required to pay an additional surcharge before my vehicle could be repaired. I agreed to it because I believed my insurance adjuster would reimburse the extra amount. However, I later learned that even the staff members were unable to explain why customers are charged more than their stated deductible. In my opinion, this additional surcharge should be reviewed and investigated for better transparency. Overall, thank you to the staff for your professionalism and the fast repairs. My comments reflect only my personal experience.

Kept me Informed?

Yes

Ready on Time?

Yes

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