Kaizen - Northglenn East

4.9 (1,255reviews)
98%
10555 Irma Drive,  Northglenn,  CO  80233

In operation 16 years.

From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,255)

Customers say
Overall Customer Satisfaction
Customers consistently praise Kaizen Collision Center for outstanding service quality, proactive communication, and impressive turnaround times. Many highlight that vehicles were completed ahead of schedule, with repairs described as flawless and like brand new. Text and phone update systems received widespread appreciation, keeping customers informed throughout the process. Staff professionalism, friendliness, and genuine care stood out across numerous reviews. A few customers noted areas for improvement directly from their experiences, including occasional delays, isolated concerns about repair details such as mismatched emblems or incomplete reassembly, and rare instances where initial customer interactions felt unwelcoming. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend Kaizen to friends and family.
AI-Generated from reviews written in the last 12 months
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"... very happy with the repairs completed on my Subaru. The workmanship was excellent, the communication was outstanding, and the staff was professional and courteous throughout ..." Read more
"I have NEVER had a company do such a fantastic job before… the car looked better then it did when I bought ..." Read more
"Service and professionalism was above and beyond what I expected."
"I was super happy with my repair on my vehicle.. My truck completely looks like its brand new, better than from when I first purchased it new. The staff is completely ..." Read more
"There work is top notch & they really go the extra mile to assure our repairs are taken care of completely and in a timely manner. They also managed ..." Read more
"My vehicle was completed well ahead of schedule. The repair was finished about a week earlier than the estimated ..." Read more
"Expected within about 4 weeks and done in 2 weeks."
"I was expecting at least 5 days for repair...You guys had my car for 36 hours and it looks amazing, the staff absolutely saved my day, my week, honestly ..." Read more
"... estimated repair timelines with a bit closer to reality. Mine was done a week early which was great, but didnt know that until the day before so that creates some stress ..." Read more
"Completion was a week later than expected. Expected 3 weeks vs 4 weeks"
"The communication was excellent throughout the repair process. The team kept me updated regularly, answered my questions ..." Read more
"I really appreciated how quickly they were able to get my car repaired and that I got text message updates about the process. ..." Read more
"... very friendly and kept me upto date on the repair. Excellent communication. The shop completed the job earlier then scheduled. The whole process was very smooth and trouble free. ..." Read more
"My rep said she would text me personally with progress and never did"
"Friendly staff, great communication, was done quicker than anticipated"

Likely to Recommend

Repair Quality

Everyone was friendly, informative, fast! Kept communication with me throught thr process! Thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you all for my recent repair experience on my Ford edge 2024, your staff is awesome. They always kept me informed of my repairs and with the insurance company and the car rental. The car looks great I trust and ensure that the car will run awesome once again thank you all at Kaizen Northglenn East. Jimmy Rodriguez

My Experience

Great communication and great work by this company. I would recommend it to anyone.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The people were very courteous and concerned about the car and the timing of getting it done

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

A thumbs up 5 + star company. They give an update continuously on the process, are great to work with and an excellent finished job, plus when I picked up my car, it had been completely cleaned inside!!!

Customer Service

Excellent!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional from beginning to end.

My Experience

The body work came out fine. None of the suspension issues were resolved. I called Tara who was with a customer. No call back. I just want it fixed to the way it was before the accident.

My Experience

Lucas was excellent. He kept us well informed and was very courteous. Whoever answers the phone was also very nice and courteous. We are very pleased with our experience. Thank you for such good service

Likely to Recommend

Repair Quality

Lucas was excellent. He kept us in the loop on everything. Excellent service from him and your other employees.

Customer Service

Lucas did an excellent job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

So easy to work. Everyone was friendly and helpful. I loved getting tects twice a week with a status if the repair of my car.

My Experience

The repairs were done professionally and very prompt.

My Experience

My Experience

Great staff to work with Car was ready before promised. Excellent work done with great warranty!

Likely to Recommend

Repair Quality

Great staff, Great craftsmanship, Great communication. Please get rid of the AI girl that answers the phone, very irritating.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was great, the repair was speedy and well done. I worked with Lucas, and he was thorough, attentive and helpful. I appreciated that he communicated updates and walked me through the process. A+ experience.

Likely to Recommend

Repair Quality

The repair went smoothly, and Lucas was great to work with.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

So far so good! Everything looks great, thank you! I enjoyed getting all the updates and greatly appreciate all the hard work.

My Experience

I had a fabulous experience with Kaizen Northglenn East! After my accident, my insurance company recommended that I take my car to them. I’m so glad they did because everyone who interacted with me was friendly, professional and super helpful. They had my car for a little under a month due to the damage it had but they kept me updated every step of the way. Their communication was incredible. I was so impressed. After picking up my car this evening, it looked like brand new. I was blown away. Jesse came outside and talked me through what was done. It seriously looks incredible. I would definitely recommend my friends and family to go to them in the future. I would also go back for future work, if ever needed. Thank you again to everyone who helped me through this process and had a hand in working on my car. I so appreciate you! :)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kaizen provided excellent customer service and workmanship. I really liked getting updates periodically telling me the status of the project. I was very impressed with their professionalism. I would highly recommend them for auto body work.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend the body shop.

Repair Quality

I wish you would have let me know that you did not replace the headlights on the left hand side of the truck. I would have paid to get the lights so they will all been brand new.

Customer Service

They were great and kept me well informed on my vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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