Kaizen - Arvada

4.8 (1,349reviews)
96%
5855 W 56TH AVE,  Arvada,  CO  80002

In operation 16 years.

Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (1,349)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team earned high marks for proactive communication, particularly through regular text message updates that kept customers informed throughout the repair process. Timeliness was a standout strength, with numerous customers delighted to receive their vehicles ahead of schedule. Staff friendliness, professionalism, and helpfulness were frequently highlighted as key positives. A few customers noted areas for improvement directly in their feedback, including occasional delays, interior cleanliness concerns upon pickup, and requests for more consistent communication when timelines shifted.
AI-Generated from reviews written in the last 12 months
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"Kaizen did an amazing job on my vehicle. They were done quickly and their communication was ..." Read more
"The repairs were accurate and thorough. Everyone there was incredibly friendly and helpful. ..." Read more
"Great business for body and paint work. Very happy with results and pricing value."
"I am beyond impressed with their expertise, their communication the level of skill, but it took to fix my car and ..." Read more
"Everyone was pleasant, knowledgeable, and very helpful through the process. They keep me updated each day ..." Read more
"... quickly gave me an accurate quote and were able to finish the work on my truck quicker than expected. The work was professional and looked great." Read more
"Completed 3 days sooner!!"
"... kept me posted all along via text on the progress. They finished in a very reasonable time, even a day earlier than expected. The finished work was excellent!" Read more
"I was disappointed that it took 5 days longer than expected to finish the job but it looks great and came back clean and polished!"
"Kaizen staff under promised and over delivered."
"Continually kept me updated via text, which I great appreciated. That is the easiest and quickest way to keep me ..." Read more
"Very good communication. I appreciate the text messages on a scheduled basis."
"Poor communication and the messaging system is not easy to understand"
"Really annoying, repetitive, unnecessary calls that were frustrating as I had already addressed it multiple times."
"Excellent communication while waiting for the repair to be completed"

My Experience

The repair was good. I am satisfy

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone we felt with was Professional and Kind, my vehicle looks better than before the accedent.

Likely to Recommend

I have already started informing people that this is where they should go to get work done.

Repair Quality

Car looks better now than brie the accedent that caused me to bring it in.

Customer Service

Scrounge that worked there were great to deal with, very Professional and Kind.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excelente servicio atención súper atentos y dedicados muy recomendable

Customer Service

Excelente siempre me explicaron todo lo q hicieron

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I believe Kaizen Collision did a great and complete job and immediately fixed a small item I noticed during my inspection and didn’t try to make excuses. They communicated on a regular basis and held to their word. I would not hesitate to use them again. Very satisfied with how they do business.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Had great service. Was walked through the process of repair, step by step.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The process was easy. Everyone I interacted with was friendly and knowledgeable. I was given a clear and reasonable expectations for how the repair would go and Stacy kept me up to date throughout the process. The repair was done quickly and it looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

No complaints

Repair Quality

I dropped my car off and it was done within one week. There was constant communication throughout the whole process. My car looks great!

Customer Service

I appreciate the continuous communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks original.. Nice! Thanks for the great job!

Likely to Recommend

Good work.

Repair Quality

Well done, looks original. :)

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Kaizen did a great job on my care. Responsive to our needs. Following thru completely on keeping me notified concerning progress. Considerate people and I recommend them

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sheila and everyone at Kaizen did a fantastic job on my car. I unfortunately hit a deer while visiting my parents and was extremely stressed about how my car would be fixed. They reassured me every step of the way and told me what was happening the entire time. They also managed to get my car done faster than I could have imagined which was such a relief. I appreciate every person there and would recommend their service to everyone

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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