Kaizen - Golden

4.8 (654reviews)
96%
446 ORCHARD STREET,  Golden,  CO  80401

In operation 16 years.

Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (654)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff is widely recognized for being professional, friendly, and knowledgeable. Communication stands out as a key strength, with customers appreciating frequent text and phone updates throughout the repair process. Many customers highlighted that repairs were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays in proactive status updates, unexpected additional charges at pickup, and isolated instances of incomplete repairs or minor quality issues flagged at delivery.
AI-Generated from reviews written in the last 12 months
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"If I could give this amazing place higher than a 10 I would. Everyone from the very start was very compassionate ..." Read more
"The repair exceeds my expectations! I dont see any sign of the damage and it looks as good as new."
"Great people to work with. My car looked like new, or better, after their repair work."
"Outstanding customer service and craftsmanship!!! As a woman, I did not have any concerns that I was ..." Read more
"The body work on my car is flawless, but the tire situation is frustrating as it isnt fixed and was ..." Read more
"... experience, a virtual well organized walk through the park. The job was completed a week a head of schedule! I am a little bit wiser now on what to expect to ..." Read more
"The vehicle was ready before it was promised. I was delighted."
"It was done 2 weeks early"
"It took a while longer than the original estimate but I was kept informed. Will need to return for 1 trim ..." Read more
"Initial estimate was for 21 days, updated to 28 days once the vehicle was dropped off. Ultimately the ..." Read more
"Great customer service. Clear and consistent communication and always willing to answer questions. Work was completed ahead of ..." Read more
"... that it would take a little bit longer but honestly communication goes a long way for me very impressed with the staff." Read more
"Team went above and beyond. Over communicated the repair process and steps which is exactly what we needed. Loved the info and that ..." Read more
"... experience - this team was so easy to deal with. They are great communicators and we were always aware of their progress. Most importantly, they did GREAT ..." Read more
"I had to reach out to Kaizen one week after not hearing from them- once the contact information had been ..." Read more

My Experience

Your team was friendly and nice to work with and I appreciated the updates on my car’s progress. The team made the process easy and my car looks great.

My Experience

Great job!

My Experience

Great service! Courteous and friendly people working here. I was kept informed on the progress of the repairs and was done in a timely manner. The car looks great! Thank you!

My Experience

The Kaizen team was very professional. I was updated everyday and they were done when they said they would be done. When i picked up vehicle they had detailed car, interior was spotless and outside shiny. Repair looks great, cannot tell I got hit!

Likely to Recommend

Repair Quality

I am very happy with repair work on my Ford, looks good!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Kaizen did a great job.got work done pretty quick, kept me informed on work progress thanks guys.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Personable service. Listened to concerns and answered questions. Quality repair. Kept us informed on progress of repair.

Likely to Recommend

Repair Quality

Customer Service

Great communication, we always knew exactly what was happening and what came next.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job, very happy with the work, communication, and price

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Working with JD and Kaizen Golden was amazing. This shop goes above and beyond. 100% recommend and will be using them for any needs with my transit.

Likely to Recommend

Repair Quality

Car looks great and the shop was great to work with

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional, kept me up to date n car looks absolutely beautiful!

Likely to Recommend

Repair Quality

Very professional, car fixed in perfect shape!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There are pin holes and dirt in The paint around the passenger door handle. Paint spots and residue / overspray on the passenger side interior and a dent in the trunk lid that was not there when I dropped the car off. I picked the car up in the rain so imperfections were not discovered until I detailed the car. I immediately left a message on Sat 7-11-26 and described what I found. It’s closing time Monday 7-13-26 and no one has contacted me. I will never take another one of my vehicles to Kaizen.

Customer Service

Everyone was very friendly and the car was finished ahead of schedule.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The communication was pretty good when the car was in their own shop. However, it got more difficult to get timely updates when the car was moved to a different shop that was doing wheel alignment.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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