AutoNation Collision Center Gulf Freeway

4.8 (2,967reviews)
94%
13800 Gulf Freeway,  Houston,  TX  77034
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Shop AssistantSparkles

We're America's largest auto retailer and collision repair provider, we've set the bar to deliver the highest standard in collision repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat 8:30 am - 12:30 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM
Hyundai
I-Car
Infiniti
Jeep
Nissan
Ram
Scion
Subaru
Toyota

Reviews (2,967)

Likely to Recommend

Repair Quality

I came into contact with several employees. I only remember the names of J ohnny and Henry. All were polite and professional. Everyone was an asset to Auto Nation,

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I was very happy with the repair. The car was super clean when we picked it up

Customer Service

I was very happy with the repair. The car was super clean when we picked it up

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great Service

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Very professionally fix like new ,it never had the dent on my truck

Customer Service

Returned Clean

Likely to Recommend

Definitely recommend

Repair Quality

My experience with AutoNation collision was very satisfactory. Beverly and TJ were very professional and very knowledgeable. They got my vehicle ready in time and fixed it as it was originally came from factory. I would definitely recommend AutoNation.

Customer Service

It was all wonderful and time saving experience.

Returned Clean

Likely to Recommend

I am dissatisfied. Although the repairs proceeded according to schedule, when I retrieved my vehicle, the dents had not been fully resolved. Several dents remained on the car; furthermore—and to my dismay—I discovered numerous scratches on the exterior and even inside the door panels. Not only were the dents left unrepaired, but the vehicle was not polished afterward; instead, the repair process itself resulted in additional scratches. I was forced to speak with a manager regarding the remaining dents and scratches, and he had to schedule a separate appointment for me later in the week to rectify these issues. It was a complete waste of time due to unprofessional repair work.

Repair Quality

I am dissatisfied. Although the repairs proceeded according to schedule, when I retrieved my vehicle, the dents had not been fully resolved. Several dents remained on the car; furthermore—and to my dismay—I discovered numerous scratches on the exterior and even inside the door panels. Not only were the dents left unrepaired, but the vehicle was not polished afterward; instead, the repair process itself resulted in additional scratches. I was forced to speak with a manager regarding the remaining dents and scratches, and he had to schedule a separate appointment for me later in the week to rectify these issues. It was a complete waste of time due to unprofessional repair work.

Customer Service

I am dissatisfied. Although the repairs proceeded according to schedule, when I retrieved my vehicle, the dents had not been fully resolved. Several dents remained on the car; furthermore—and to my dismay—I discovered numerous scratches on the exterior and even inside the door panels. Not only were the dents left unrepaired, but the vehicle was not polished afterward; instead, the repair process itself resulted in additional scratches. I was forced to speak with a manager regarding the remaining dents and scratches, and he had to schedule a separate appointment for me later in the week to rectify these issues. It was a complete waste of time due to unprofessional repair work.

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Customer Service

Returned Clean

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Customer Service

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Repair Quality

Had to take the vehicle back as the electrical was not working on the can of the truck. No interior lights, moon roof didn't function, radio didn't work and the rear sliding window didn't work.

Customer Service

Very helpful. Willing to make it right.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Great work!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Not sure

Repair Quality

I was very pleased with the repairs on my Rav4. Beverly kept me advised of said repairs She is very kind & considerate. She understood how much my car means to me. My last toyota was a 4Runner 2005 with about 368,000 miles on it. I took good care of it. It meant a lot to me because it was my husband bought it for me before he died. I would not hesitate to take it back to Beverly. However, I will never lease a car from Auto Nation Toyota again. I was yelled & screamed at by the lady that runs it. Never again will I go there.

Customer Service

They did ok.

Returned Clean