AutoNation Collision Center Gulf Freeway
We're America's largest auto retailer and collision repair provider, we've set the bar to deliver the highest standard in collision repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:30 am - 12:30 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, service, quick turn around time. 100% recommended
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Service
Customer Service - 5.0/5.0 -
Knowledgeable, courteous and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Beverly was snd the front desk representative were awesome!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer got both representatives
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Left a couple sticky residue on paint and maybe even some new paint scratches.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
My doors weren’t working and had a loud noise when I was driving
Customer Service - 0.5/5.0 -
Never answered my calls only when it was time to pick up
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent work done on my car and great communication on the process
Repair Quality - 5.0/5.0 -
Excellent communication with Beverly, she kept me updated on the progress of my car. I am happy with the work done on my car’s bumper.
Customer Service - 5.0/5.0 -
Beverly was great! Always keeping my updated on my car’s progress.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
I value clear and consistent communication; however, that was virtually nonexistent throughout this process. I called twice to speak with my advisor and left voicemails but did not receive a response. When I initially dropped off my truck, I mentioned that I wanted to receive a quote to repair two additional scratches that were not part of the insurance claim. Since the vehicle was already going to be in the shop, I felt it made sense to address everything at the same time. Unfortunately, I never received that quote during the repair process. When I picked up my truck, I expressed my frustration. My advisor was polite, apologetic, and professional, which I appreciated. She even offered to take care of the two scratches as a courtesy. However, the director, who was present at the time, stated in front of me that they could not honor that and that I would instead need a separate quote, though he offered a discounted rate. I agreed to receive the quote, especially since I had to return anyway due to the tailgate emblems not being installed. However, the quote came in at nearly $500 — a price I likely would have approved had it been presented from the beginning while my truck was already in the shop. Overall, I am very disappointed. I chose this location because it is where I originally purchased my truck, and I expected a higher level of service and quality control. The lack of follow-up communication was frustrating, and there were clear quality issues that should have been caught before delivery. No one noticed that the tailgate emblems were missing or that the tailgate was not opening properly — both of which were only addressed after I brought them up. Additionally, after my first car wash, I confirmed there is overspray on the rear window — something I had already mentioned and which was not resolved. Due to the overall lack of communication, follow-through, and quality control, I do not plan to return to this collision repair location in the future.