AutoNation Collision Center Gulf Freeway
We're America's largest auto retailer and collision repair provider, we've set the bar to deliver the highest standard in collision repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:30 am - 12:30 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent work done on my car and great communication on the process
Repair Quality - 5.0/5.0 -
Excellent communication with Beverly, she kept me updated on the progress of my car. I am happy with the work done on my car’s bumper.
Customer Service - 5.0/5.0 -
Beverly was great! Always keeping my updated on my car’s progress.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
I value clear and consistent communication; however, that was virtually nonexistent throughout this process. I called twice to speak with my advisor and left voicemails but did not receive a response. When I initially dropped off my truck, I mentioned that I wanted to receive a quote to repair two additional scratches that were not part of the insurance claim. Since the vehicle was already going to be in the shop, I felt it made sense to address everything at the same time. Unfortunately, I never received that quote during the repair process. When I picked up my truck, I expressed my frustration. My advisor was polite, apologetic, and professional, which I appreciated. She even offered to take care of the two scratches as a courtesy. However, the director, who was present at the time, stated in front of me that they could not honor that and that I would instead need a separate quote, though he offered a discounted rate. I agreed to receive the quote, especially since I had to return anyway due to the tailgate emblems not being installed. However, the quote came in at nearly $500 — a price I likely would have approved had it been presented from the beginning while my truck was already in the shop. Overall, I am very disappointed. I chose this location because it is where I originally purchased my truck, and I expected a higher level of service and quality control. The lack of follow-up communication was frustrating, and there were clear quality issues that should have been caught before delivery. No one noticed that the tailgate emblems were missing or that the tailgate was not opening properly — both of which were only addressed after I brought them up. Additionally, after my first car wash, I confirmed there is overspray on the rear window — something I had already mentioned and which was not resolved. Due to the overall lack of communication, follow-through, and quality control, I do not plan to return to this collision repair location in the future.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Beverly was wonderful, she kept me updated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excelente servicio
Customer Service - 5.0/5.0 -
Excelente servicios para todos los k me atendieron
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend because of a job well done!!
Repair Quality - 5.0/5.0 -
Very satisfied!! I was do impressed that the job was finished before scheduled.
Customer Service - 5.0/5.0 -
Very satisfied. Upon arrival, I was greeted by a young man who directed me to the front desk...very nice gentleman. Then I met Ms Beverly! Ms Beverly kept me informed through the whole process, by text ortelephone. My I also say, she didn't seem to mind at all when I called with concerns. Kudos to you, Ms Beverly. Also when I picked my car up, one of the tires was very low and two young men assisted by taking it in the bay and aired the tire up, the informed me the ALL the fluids were checked and filled + my car was very cleaned inside and put!! Very satisfied!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love the way you fixed my vehicle.
Customer Service - 5.0/5.0 -
Love the way they took care of me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Family have used this shop before and were very satisfied.
Repair Quality - 5.0/5.0 -
The job is great!
Customer Service - 5.0/5.0 -
The service manager was great in taking care the repairs and concerns of my vehicle .