AutoNation Collision Center Westlake
In operation 61 years.
We're America's largest auto retailer and collision repair provider, we've set the bar to deliver the highest standard in collision repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpful staff. I liked the easy text updates. Great work
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Britney was the best! I have never had an experience like this.she was friendly informative, kind, understanding etc.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Great and kind staff. But wasn’t impressed with timelines.
Repair Quality - 3.0/5.0 -
I’ve had a few tech hiccups that I think have worked themselves out, but we’ll see.
Customer Service - 2.0/5.0 -
It took almost two months and I only learned information when I made the call. Left the interior very dusty, too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Car looks great!
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I purchased my car from AutoNation Ford, so I definitely wanted my car to be repaired by Ford. You cannot see the damage that was caused by the chemical that was leaked on my car. It looks like it did before the damage was done to it.
Repair Quality - 4.5/5.0 -
I chose the nine for two reasons- I felt like towards the end when my car was to be ready, it kept being postponed. It was originally Wednesday, then it was Thursday afternoon, then it was Friday evening, then it was Saturday morning, and then finally by the end of the day on Monday it was finished, but I couldn’t get it until Tuesday since I was working. The other reason is because I noticed one scuff mark where I’m pretty sure it would have been painted, so now I’m unsure of how to get rid of that scuff mark because I tried to rub it away, but it won’t rub off. I don’t want to do anything to damage the paint. I also noticed there’s a lot of white residue by the trunk and the spoiler on the back. I think that this will come off but I just have to figure out how to get into those cracks. I also noticed this white residue on the edge of my front window as well.
Customer Service - 4.5/5.0 -
I mostly dealt with Brittney who was always very nice. However, on Friday, the manager was supposed to contact me and my car was supposed to be finished, which did not happen.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and final product looks great.