R & R Auto Body

4.9 (2,680reviews)
98%
15620 Brookpark Road,  Cleveland,  OH  44135
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In operation 52 years.

R&R Auto Body is a family owned and operated, 3rd generation, company that has been serving the Greater Cleveland area since 1974. Founded by Ron and Kay Roemer, R&R went from a small shop on the west side of Cleveland to one of the largest independently owned in the Greater Cleveland area. Even though the shop has grown in size, it has never lost the personal touch with each customer that comes through the door. Now Ron's sons Dave, Joe, and Mike, along with grandson Daniel, continue the tradition that they learned from Ron and Kay to carry on the business into the future

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (2,680)

Customers say
Overall Customer Satisfaction
Customers consistently praise R&R Auto Body for outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop receives high marks for proactive communication via text and phone updates throughout the repair process. Timeliness is frequently highlighted, with several customers receiving their vehicles ahead of schedule. Staff professionalism, friendliness, and helpfulness are recurring themes. Customers also appreciate the complimentary interior and exterior cleaning. A few customers noted delays due to parts availability and wished for more proactive updates, while isolated cases mentioned minor unresolved issues upon pickup - all areas customers feel could further elevate an already exceptional experience.
AI-Generated from reviews written in the last 12 months
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"... I picked up my car, the results were outstanding—it looked flawless, as if there had never been any damage. I highly recommend R&R Auto Body for both their ..." Read more
"Highly satisfied with the service and repairs! I expected high quality results and I was not disappointed. ..." Read more
"The work that was completed on my vehicle was outstanding! The staff went above and beyond to make sure to keep ..." Read more
"... took such good care of me during a stressful time. High quality workmanship, professional, and excellent communication throughout. 10 out of 10" Read more
"This auto shop is fantastic. The quality of the repairs were great and their communication through the process brought great peace of mind. ..." Read more
"... they did everything quickly and efficiently, and returned it to me sooner than I expected, better than before! I can see why they came highly recommended for body ..." Read more
"Yes my vehicle was early than estimated!"
"Great customer service! Outstanding work, and my vehicle was finished and complete before schedule. I do recommend R&R for your body work. This shop ..." Read more
"Very professional and got the car done in timely fashion. Constant updates & good communication & staff very ..." Read more
"Again they did not disappoint and completed all the work in a timely manner. I was extremely pleased with the work they did this ..." Read more
"Very good communication during the repair process. It took longer for the repair to be completed due ..." Read more
"The communication through each step of the process was so appreciated! I am so very pleased with the work and attention ..." Read more
"... service at R&R Auto Body was outstanding. The team kept us up to date with each step of the repair. Thank you very much for your excellent service. ..." Read more
"The process was seamless, excellent communications and updates through text and calls. The repair of the vehicle was done very well.I would ..." Read more
"... brand new. I love it. Front desk was very helpful. Being told stuff about my car and what was the hardest part of the service really made me happy. Thank you. Keep ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

AMAZING TIME MANAGED SERVICE PER USUAL!!! I HIGHLY RECOMMEND

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Professional, reasonable, and excellent service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The dent fixes are great and thank you for cleaning the inside so nicely. Appreciate it!

Likely to Recommend

Repair Quality

Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You all did a great job with our car!! We will definitely recommend your services to others. Thank you!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Had my vehicle repaired at RR they did a beautiful job 10+. Have already refered numerous people 2 that I know of already made appointments great job.would never take it anyplace else again but to RR.👍😃

Customer Service

Customer service was great,had a update on my vehicle text every day.Thank you RR 👍😃

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You people do a great job. You are so easy to deal with. I feel like family there. Thank you for doing a great job on my vehicle. If it need body or paint work your the place I go to.

Likely to Recommend

It’s like having members of the family taking care of my car repair.

Repair Quality

Awesome in one word. Always do a fantastic job.

Customer Service

You guys took care of everything and I am quite happy with your service. 🤠

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Always recommend you!

Repair Quality

As always, everything was perfect!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent experience from start to finish. Each person I interacted with was pleasant, helpful, professional. Appreciated the frequent updates by call and text. Great to be able to drop rental at R & R while picking up car. So convenient! Will definitely recommend to others. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Excellent shop. Friendly, helpful, professional. Great communication about status of repairs. Car looks brand new!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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