R & R Auto Body

4.9 (2,639reviews)
99%
15620 Brookpark Road,  Cleveland,  OH  44135

In operation 52 years.

R&R Auto Body is a family owned and operated, 3rd generation, company that has been serving the Greater Cleveland area since 1974. Founded by Ron and Kay Roemer, R&R went from a small shop on the west side of Cleveland to one of the largest independently owned in the Greater Cleveland area. Even though the shop has grown in size, it has never lost the personal touch with each customer that comes through the door. Now Ron's sons Dave, Joe, and Mike, along with grandson Daniel, continue the tradition that they learned from Ron and Kay to carry on the business into the future

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (2,639)

Customers say
Overall Customer Satisfaction
Customers consistently praise R&R Auto Body for outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop receives high marks for proactive communication through text and phone updates throughout the repair process. Timeliness is frequently highlighted, with several customers receiving their vehicles ahead of schedule. Staff professionalism, friendliness, and helpfulness are recurring themes. Customers also appreciate the complimentary interior and exterior cleaning. A few customers noted areas for improvement directly from their experiences, including occasional delays without sufficient explanation, isolated instances of incomplete repairs requiring return visits, and rare communication gaps during the pickup process.
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"... I picked up my car, the results were outstanding—it looked flawless, as if there had never been any damage. I highly recommend R&R Auto Body for both their ..." Read more
"Highly satisfied with the service and repairs! I expected high quality results and I was not disappointed. ..." Read more
"The work that was completed on my vehicle was outstanding! The staff went above and beyond to make sure to keep ..." Read more
"... took such good care of me during a stressful time. High quality workmanship, professional, and excellent communication throughout. 10 out of 10" Read more
"R&R does absolutely excellent work! Their service is top notch and honestly, we wouldn't take are vehicles anywhere ..." Read more
"I brought my vehicle in after an accident and they did everything quickly and efficiently, and returned it to me sooner than I expected, better than before! ..." Read more
"... the reason why I keep coming back is because of the excellent repairs performed on our vehicles. Thank you for your commitment to excellence." Read more
"On the pick up day of Car R&R failure to release the vehicle on time and had to stay for 3 days after and on fourth day, I picked my car Which ..." Read more
"Work was completed in a timely and professional manner. I was updated daily throughout the process."
"Great work and totally professional service. Delivered on time with updates along the way. Highly recommend!!!"
"Awesome daily communication letting me know car repairs were being done. Process was made very easily. Friendly ..." Read more
"... Their team was extremely professional, efficient and great at communicating while my vehicle was being repaired. I am comfortable with recommending this company ..." Read more
"The communication through each step of the process was so appreciated! I am so very pleased with the work and attention ..." Read more
"... was more of an inconvenience even walking in. Also, any negative comments should be out of ear shot of customers. No customer should have to hear belittling comments ..." Read more
"The process was seamless, excellent communications and updates through text and calls. The repair of the vehicle was done very well.I would ..." Read more

My Experience

The whole team went above and beyond to make sure that we got the car back in even better shape than it was before

My Experience

Car looks beautiful. Looks brand new. I love it. Front desk was very helpful. Being told stuff about my car and what was the hardest part of the service really made me happy. Thank you. Keep up the great work!

My Experience

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Repair Quality

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Everyone was very nice, helpful and efficient

My Experience

Everything was terrific thank you for cleaning the car. It looks great. The repair and the timeline was terrific.

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Returned Clean

My Experience

Everyone was very professional and helpful throughout the process. I really appreciated that.

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Very professional.

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Repair Quality

I was very satisfied with the job done on the roof of my wife's Subaru. It looks brand new! I will definitely recommend R&R to my friends!!! Thank you!

Customer Service

The lady at the front desk was very friendly. The Sales Manager, Joseph Roemer, guided my wife and I through all of the steps necessary to repair her car, and it was finished in a reasonable period of time.

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My Experience

R & R was awsome. From the estimate to the rental car to the completed repair, my experience was painless. I would recommend this business to all my freinds and relatives. Thank you all again!!

My Experience

Everyone there was very helpful and friendly. The job was done very well and professional. I am very pleased with the work. I will be recommending R&R to all my friends and family.

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Very honest and professional auto shop. I appreciate the honesty of fixing my vehicle and the job conducted. Looked really good and I was happy with the outcome. Keep up the good work.

Customer Service

Great customer service!

Returned Clean

My Experience

Wonderful people to work with! Would highly recommend!!

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Love doing business with this gang! I take all of my business here and recommend them to all of my fellow antique car enthusiasts.

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My Experience

From start to finish R&R exceeded my expectations. They took such good care of me during a stressful time. High quality workmanship, professional, and excellent communication throughout. 10 out of 10

Likely to Recommend

Very pleased with all that R & R provided from start to finish. Excellent quality, courtesy, care, & outstanding job! Thank you for all the care throughout the process. Highly recommend for sure!

Repair Quality

Wow! Just like new!

Customer Service

Professional, courteous, helpful and caring.

Returned Clean