Gerber Collision & Glass - N Olmsted/Brookpark Rd.

4.9 (6,074reviews)

97%

(440) 777-1717

26618 Brookpark Rd Ext, North Olmsted, OH 44070

97%

See Photos

26618 Brookpark Rd Ext
North Olmsted, OH 44070

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - N Olmsted/Brookpark Rd.

See Photos

26618 Brookpark Rd Ext
North Olmsted, OH 44070

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 9 years at this location.

Gerber Collision & Glass - North Olmsted/Brookpark offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (6,074)

Sort By:
Newest
Rating

4,773 Customers Rated

5 Stars

64.9% Complete

(3940)
4 Stars

8.3% Complete

(506)
3 Stars

2% Complete

(120)
2 Stars

1.3% Complete

(79)
1 Star

0.6% Complete

(38)
< 1 Star

1.5% Complete

(90)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with many highlighting that repairs were completed to an exceptional standard - often described as looking brand new or better than expected. The front desk and support staff received widespread recognition for being friendly, professional, knowledgeable, and genuinely caring. Communication was a standout strength, with customers appreciating daily text updates, phone calls, and transparency throughout the repair process. Timeliness was another key highlight, as numerous customers noted their vehicles were completed ahead of schedule. Customers also expressed pleasant surprise at complimentary interior and exterior detailing upon vehicle return. A small number of customers noted areas for improvement, including occasional delays not being communicated promptly, inaccurate automated text updates, and isolated concerns about repair completeness - all reflecting direct customer observations rather than system-generated recommendations.

Select to learn more

Service Quality
Timeliness
Communication

"The job was done so well, I could not see where the repair was made."

"... incredible!! We ran into a few issues with insurance and they knew exactly what to do and how to solve every problem! I wouldnt have been able to navigate this process ..." Read more

"My car looks beautiful. Everyone from start to finish was so kind and helpful."

"... informed the entire time of the delays and issues. I got my car back as good as new. They even cleaned the inside!" Read more

"... for. Very unprofessional. Now have to live with my body panels not lining up like the hood, grill and bumper. Will be expressing my Google review with pictures ..." Read more

"it was completed earlier than estimated"

"My vehicle was ready one day ahead of schedule."

"It was finished a week ahead of schedule"

"... location. They improved upon their initial estimate and returned my car to me with a new original rear fender sooner than expected." Read more

"... for two days. Rating would have been higher but the repair took three weeks with two delays during repair." Read more

"Very friendly and kind staff Timely manner and daily updates kept me informed Thanks for your help in this difficult time"

"... their supply chain shipping some damaged parts, but kept me informed the entire time of the delays and issues. I got my car back as good as new. They even cleaned ..." Read more

"Excellent communication. Kept me up to date on every repair"

"Admire the work but am dissatisfied with communication from Gerber."

"The communication by the people assigned to our claim was horrific. They were very hard to reach and the text communication ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The job was done so well, I could not see where the repair was made."

"... incredible!! We ran into a few issues with insurance and they knew exactly what to do and how to solve every problem! I wouldnt have been able to navigate this process ..." Read more

"My car looks beautiful. Everyone from start to finish was so kind and helpful."

"... informed the entire time of the delays and issues. I got my car back as good as new. They even cleaned the inside!" Read more

"... for. Very unprofessional. Now have to live with my body panels not lining up like the hood, grill and bumper. Will be expressing my Google review with pictures ..." Read more

"it was completed earlier than estimated"

"My vehicle was ready one day ahead of schedule."

"It was finished a week ahead of schedule"

"... location. They improved upon their initial estimate and returned my car to me with a new original rear fender sooner than expected." Read more

"... for two days. Rating would have been higher but the repair took three weeks with two delays during repair." Read more

"Very friendly and kind staff Timely manner and daily updates kept me informed Thanks for your help in this difficult time"

"... their supply chain shipping some damaged parts, but kept me informed the entire time of the delays and issues. I got my car back as good as new. They even cleaned ..." Read more

"Excellent communication. Kept me up to date on every repair"

"Admire the work but am dissatisfied with communication from Gerber."

"The communication by the people assigned to our claim was horrific. They were very hard to reach and the text communication ..." Read more

Robert (Toyota owner) reviewed 8/25/26

Jeff (Hyundai owner) reviewed 8/25/26

I went out of my way to use Gerber Collision. I had used them before and had a good experience; so I used them again.

I would be doing someone a favor if I recommended Gerber.

The repair was excellent and very timely!

Gerber was very through and explained everything to me.

Megan (Subaru owner) reviewed 8/24/26

Kathleen (GMC owner) reviewed 8/24/26

I am not satisfied with the amount of time that it took. I understand that it was my insurance company‘s fault but I have to say that Sarah was phenomenal.

Again, Sarah was awesome and anytime I called one of the ladies would always help me. They were very kind.

John (Subaru owner) reviewed 8/21/26

Great service each time I had to go in, always were helpful with any questions I had, and the people working on my vehicle finished in a very timely matter which was much appreciated!

Gary (Hyundai owner) reviewed 8/20/26

Thank you again, I am pleased with the work done on my car. Also I would like to add that I appreciated the frequent updates regarding the progress of my car!

Christy (Mitsubishi owner) reviewed 8/20/26

I loved how I was updated all the time 😍

Robert (Nissan owner) reviewed 8/20/26

The body work they did was great. They also went beyond what they were supposed to do. The car was cleaned out and the cabin filter that I purchased for my son to install in the car a couple of months ago was finally installed- by Gerber. Thanks!

Rodney (Toyota owner) reviewed 8/20/26

Excellent !!

Jeffrey (Lexus owner) reviewed 8/20/26

They did a great Job, very very professional and was done early. The whole staff was incredibly attentive..

Tim (Kia owner) reviewed 8/19/26

Hannah (Chevrolet owner) reviewed 8/19/26

Osama (Nissan owner) reviewed 8/17/26

Customer service is great but car repair is not satisfactory not sure if I will use this body shop in the future

Linda (Ford owner) reviewed 8/17/26

Repairs look great!

Great customer service!

Christopher (Jeep owner) reviewed 8/17/26

Maritza (Nissan owner) reviewed 8/15/26

Gregory (Subaru owner) reviewed 8/14/26

Fantastic service, fast and responsive

Nancy (Honda owner) reviewed 8/14/26

Jan (Jeep owner) reviewed 8/13/26

Your staff was very helpful and pleasant to deal with

Courtney (Toyota owner) reviewed 8/13/26

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Gerber Collision & Glass - N Olmsted/Brookpark Rd.

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - N Olmsted/Brookpark Rd.

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (6,074)

4,773 Customers Rated

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean