Autoplex Collision Center
In operation 34 years.
Here at AutoPlex we strive to make your experience the best it can be in a situation as stressful as an accident. we strive to make all your repairs fast and guaranteed to last! with our workmanship warranty you can feel at ease putting your trust in us to fix your car the right way! the way your original manufacture meant it to be! not only because we care about your vehicle but because we care about YOU! Autoplex Collision were family comes first! Welcome to the family.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
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- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
The gentleman work in the front desk they helped me with my car was very good
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Staff was very attentive to all my questions about when car would be completed. My car was clean on in and outside when I picked it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Cruise control distance following function "Disconnected" message activates frequently. Not a problem but distracting.
Customer Service - 5.0/5.0 -
Excellent! Greatly appreciate the effort in getting us on the road in a timely, professional manner.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job and customer service
Customer Service - 5.0/5.0 -
Super
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We have no complaints.
Repair Quality - 5.0/5.0 -
We are totally 💯 pleased with the service they provided to my truck. Kind and caring. Making sure we were pleased with it.
Customer Service - 5.0/5.0 -
Excellent, called and kept me informed on the progress.
Returned Clean
Likely to Recommend - 1.5/5.0 -
Unlikely not dependable on dates and information
Repair Quality - 3.5/5.0 -
Felt like time wasted on communication with insurance company on supplemental format of pictures
Customer Service - 3.0/5.0 -
Would not follow up on phone calls
My Experience - 0.0/5.0 -
Our heat abd air worked until they worked on fixing the door. I do not have taillight anymore. My mileage reader blinks now. I took in a working car and got back this.
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great service and friendly staff! Had it done quicker than I thought it would be and a great job.
Customer Service - 4.5/5.0 -
Very friendly and helpful staff
Returned Clean
Likely to Recommend - 1.5/5.0 -
I had an unpleasant experience with Autoplex, and based on my experience, I will not recommend them to anyone. The work that was completed was great, the extended amount of time that I was without my vehicle was the problem. Had they replaced my windshield, like I asked them to do, and replaced the heatshield, my experience would have been great.
Repair Quality - 2.0/5.0 -
They had my vehicle for 3 weeks and did not replace the heat shield under the front right side. I gave them the heat shield and told them that it came loose during the accident. They noted that it was in the trunk, and it was still in the trunk when I finally picked up my vehicle. I also asked them to replace my windshield, and that I would pay for it out of pocket (this was the reason for the 3-week stay). They submitted a claim to my insurance for the windshield replacement. My insurance company was unaware of the windshield, and delayed the claim, resulting in my vehicle being held longer. So my complaint is pretty simple, the customer tells you that the heat shield is in the trunk and you say you will take care of it, and the customer wants to replace the windshield out of pocket, and again you say okay. You did not replace the windshield, because you were trying to bill my insurance, and the heat shield was never replaced. Listening to your customers when they tell you where the extra parts are, or that they want to pay for something that was not related to the accident, would result in better customer relations and repeat customers.
Customer Service - 2.5/5.0 -
Customer service was pleasant, but they did not deliver the product as described in the previous question.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
Overspray on door.
Customer Service - 0.5/5.0 -
You had my Jeep for 1/3 of a year - 4 months. for a minor fender bender. My husband owned a collision shop for 20 years and said it was literally a 2 day job at his shop. Someone at your center admitted to us that your center was overwhelmed dealing with a paint bubbling issue on newer manufactured vehicles, and there was absolutely no reason for our vehicle not to have been repaired months ago. There were a couple of snags with parts but those minor delays were used as excuses for having the Jeep for months. When we picked up the Jeep, my husband asked if it had been test driven and he was told yes. When he got in it to drive away there were 3 dash warning lights on. Does it sound like it was test driven? The Jeep had to be left for a further repair. How would you rate yourself?
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
The lack of communication and constant delays was ridiculous.
Customer Service - 1.0/5.0 -
No one wanted to go over the work done with me, no one could even really explain what all was done or needing done
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Truck looks great! The staff was very easy to work with. They were very informative.
Customer Service - 5.0/5.0 -
There was a small issue discovered when I picked up the truck. They were quick to get it taken care of. Thank you very much.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
For sure
Repair Quality - 5.0/5.0 -
These guys have done me right not once but twice I appreciate the effort to fix my vehicle in a timely manner knowing that things come up and they want to make it right for me
Customer Service - 5.0/5.0 -
As a woman sometimes it can be intimidating dealing with these kinds of thing I was made to feel heard and treated with kindness and respect
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Was given 3 promised dates, and finally met the 3rd one.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
I really appreciated that they cleaned my car very thoroughly for me. It was a pleasant surprise
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were great
Likely to Recommend - 5.0/5.0 -
Very good and professional
Repair Quality - 5.0/5.0 -
Service and work great, but somewhere in the repair to the collision danage the horn was disabled. We harve a appt on 1/5 for them to reconnect or find out what the issue is at their expense I am to understand
Customer Service - 5.0/5.0 -
Service was excellent but found out after we picked up car . Evidently something happened to disable our horn. We took it back and we have a appt on 1/5 for them to fix the issue. At this point we have been promised they will repair it free of charge as we had a horn when we took it in for repair for collision damage.