AW Collision of Monrovia
We here at AW Collision of Monrovia are a Certified BMW and Mini Collision center, well as a Lexus dealer Recommended Collision Center. Our state of the Collision Center and Trained Technicians will make sure that your repair and customer service experience will be excellent.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
- Vietnamese
- Russian
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 2:00 pm |
Likely to Recommend - 5.0/5.0 -
I will recommend AW Collision to anybody that owns a BMW and looking for a body repair.
Repair Quality - 5.0/5.0 -
The door repair and the gap/clearance were done based on manufacturer’s specifications.
Customer Service - 5.0/5.0 -
Working with Joseph was a pleasure!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0 -
The back of the house work is great. The front of the house needs better communication more professionalism and follow ups.
Customer Service - 1.5/5.0 -
What customer service I had to call them for everything and be on top of it because they were not taking care of their end
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The customer service is unparalleled when I brought my car in. The weekly updates via text was really appreciated . It’s the best way to ease the questions that the car owners have knowing what’s happening and what stage of repair it’s in. The car looks like it was never in an accident at all! This place is the best! Highly recommend !
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will and have recommended and will continue to patronize
Repair Quality - 5.0/5.0 -
Very affordable overall knowledgeable and trust worthy I would recommend and I personally will continue patronage
Customer Service - 5.0/5.0 -
always very kind and they go out of their way to make sure that you are happy. They even washed my car on the spot to make sure that I left very happy.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend everyone I know.
Repair Quality - 5.0/5.0 -
The repair quality was great. AW Collision did not compromise with the insurance company and provided a new bumper as needed
Customer Service - 5.0/5.0 -
Damali was amazing!!! She walked me through each step, explained the process in detail, and provided detailed updates via text that were extremely helpful. She definitely made the process less stressful. Joseph was great! He was professional, attentive, and provided wonderful customer service.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Insurance said younare was too expensive. They totalled my car for a tiny fist sized dent
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Car was repaired well but I have 2 comments to make: 1. I found out the day I pick up my car that half of my black front grill was replaced by a chrome one. Reason being the original grill had been wrapped by BMW Tennessee where it was used as a service car and BMW does not make it in black. I was told the other black grill could be changed to chrome as well but it would have been nice to be contacted prior to the pick up date. 2. The 2nd issue concerns the front headlight which was replaced. The next day I picked up my car from AW, I noticed an error message saying the headline was faulty. I drove back to AW and my car was checked and your technician confirmed the headlight was faulty. By then I had already returned my rental covered by my insurance. AW called BMW Monrovia where the headlight was bought and directed me there with a copy of the invoice proving the headlight was supplied by them. I drove to BMW Monrovia directly and after inspecting my car they acknowledged there was an issue and kept my car, providing me with a courtesy car. The next day, my wife was driving the courtesy car when she hit a curve and the tyre starting getting deflated. Upon arriving at BMW they informed her that the tyre was beyond repair and that she would have to call Farmer insurance. This incident cost me another $500 with Farmer plus an increase for my next renewal. All this could have been avoided if the repair was up to par and it definitely leaves a bitter taste. I understand AW used parts from BMW and that’s why I come to you for repair but that cost me $500..
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car wasn’t actually repaired as it was deemed a total loss.
Customer Service - 5.0/5.0 -
Damali and Harry were exceptional!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Too much time elapsed for the repair of my car because they didn’t know about a part that was available which caused a 2 month delay and ordered a $14k wire harness. They painted the fender flare the wrong color and pointed out by another person that it was the wrong color. They insisted it was correct. When the car was delivered for wrapping it had to be sent back and repainted because it was the wrong color. That created another delay. Also the fender flare is not adhering well to the fender so now I will have to bring it back in, again more time out if my schedule to deal with this.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Sorry, but even me i’m not looking forward to use them again after this QC experience. The people of AW collision should think that if that happened to their own vehicle, are they going to do the same? Will they still care as if the vehicle to be repaired was theirs?
Repair Quality - 3.0/5.0 -
Went to pick up our vehicle and it seemed no one did the QC inspection before releasing the vehicle. I have a high expectations from this company considering they are repairing high end car brands. Me and my wife were disappointed to see the results of the repair. One side was not flashed, cleaning compoung obviously seen on the tail light and rubber material seal of the trunk, noting rough surfaces on the bumper. The color seemed off as well and did not fully matched the rest of the vehicle. My car is just 10 month old and it would be unfair to say that the color of the new part should be different due to weather impact on the old paint. Overall, the worked done was average but not excellent enough that would make me comeback in the future or recommend to others.
Customer Service - 4.5/5.0 -
Very responsive and respectful. Provide weekly updates.