AW Collision of Monrovia
We here at AW Collision of Monrovia are a Certified BMW and Mini Collision center, well as a Lexus dealer Recommended Collision Center. Our state of the Collision Center and Trained Technicians will make sure that your repair and customer service experience will be excellent.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
- Vietnamese
- Russian
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 2:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Customer service were friendly and thorough with the work.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Great body work; not great about returning calls and/or keeping me informed over a 3 month period. That is a long time to be without your car
Customer Service - 4.0/5.0 -
see prior comment
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Joseph did an excellent job in explaining everything, working through a difficult insurance company and providing me with the needed repairs
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Mark is extremely helpful.
Repair Quality - 4.0/5.0 -
When I went to see my car it was taken apart and missing pieces. I would have liked to see it in it's entireity since I never saw the damage firsthand. They ended up totally it out and I might have kept it had it been assembled.
Customer Service - 5.0/5.0 -
Mark was amazing. If I have any issues with my other BMW I would definitely come back to him.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and excellent customer service
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and reasonably-priced service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
the work completed is impressive and very professional
Repair Quality - 5.0/5.0 -
looks like no damage ever happened 🙂
Customer Service - 3.5/5.0 -
i’m happy with the customer service but it’s not like the first time i visited aw. dimali was very communicative. this time i truly appreciate that joseph reached out to me multiple times and informed me of the repair status
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The work was excellent and I’m completely satisfied
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It took 5 weeks for a relatively minor accident. Mike was working on it when it had a family emergency and nobody picked up the work in his absence. I was told the parts were the issue and management told me it was all parts - OEM but only showed me a receipt for aftermarket. Many promised call backs didn’t happen. The work was fine but 5 weeks was ridiculous. Unhappy, no discount for the long wait time. I’d never recommend this establishment. Time for a new GM
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love having my car repaired here. Best quality repairs for BMWs in Southern California
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
Only change bumper and paint, but I waited 21 days👎🏿😩
Returned Clean
Likely to Recommend - 5.0/5.0 -
will recommend.
Repair Quality - 5.0/5.0 -
nice manager, easy to talk and profesional.
Customer Service - 5.0/5.0 -
they are kind person.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Well I don’t know who to blamed my car was done after almost one month and I end up paying for 7 extra days of car rental
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joseph was excellent—professional, courteous, and highly communicative throughout the entire process. He clearly explained everything that was wrong with my car, gave me advance notice of any issues, and handled the insurance side efficiently. I really appreciated how he kept everyone informed at each step and, above all, I valued his honesty and transparency.
Customer Service - 5.0/5.0 -
Joseph was excellent—professional, courteous, and highly communicative throughout the entire process. He clearly explained everything that was wrong with my car, gave me advance notice of any issues, and handled the insurance side efficiently. I really appreciated how he kept everyone informed at each step and, above all, I valued his honesty and transparency.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great follow up and customer service, Joseph does a great Job..