B & E Collision

4.9 (2,411reviews)
97%
1630 Lynn Garden Dr,  Kingsport,  TN  37665

B & E Collision is a family owned and operated auto repair business that has been serving the community since 1976. Our employees take pride in their work which allows us to offer a written lifetime warranty. Our main priorities are customer service and quality repairs. We gladly work with all insurance companies.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,411)

Likely to Recommend

Disappointed that repair was not complete.

Repair Quality

They did not paint the scoop on the hood. Now it is faded looking and remainder of hood is new paint.

Customer Service

They were prompt but not a complete repair.

My Experience

The one negative in my experience was the much longer than expected completion time. However, I understand that this was due to a delayed part from the supplier. Everything done at B & E was first rate, and my car looks beautiful. Kudos to the paint team for an outstanding job on the Soul Red color. Honestly can't find a flaw in the repair. Many Thanks!

Likely to Recommend

Repair Quality

Repair looks great. Can't tell the damage ever happened.

Customer Service

I got regular communications from the staff, which kept me informed.

Returned Clean

My Experience

B&E did an excellent job. The work that had to be done was explained to me before & after completed. Thank you Tony & Mickey. Everyone was so nice & helpful. I would highly recommend B&E. Car looks GREAT.

Likely to Recommend

Repair Quality

The entire experience with B&E was great. Everyone was very nice & helpful. I want to thank Tony who explained what work would have to be done & Mickey who went over the completed repairs. Car looks great. I would definitely recommend B&E Collision. Thank you for making this so easy.

Customer Service

I only spoke with Tony & Mickey. They were very helpful in explaining the repairs.

Returned Clean

My Experience

My sequoia was fixed and looks better than when I bought it! Panel gaps look good and even, and everything functions as it’s supposed to. They even gave it a good wash and wipe down before I got it back. The team was VERY good with communicating with me every step and were easy to get ahold of for any questions I had. 10/10 experience, if I have to have another car fixed I will use B&E again!

Likely to Recommend

I absolutely will. Hopefully I won’t need an insurance repair shop for a long time… but if I do B&E will be my business again. I will recommend to friends and family

Repair Quality

Body gaps look good, paintwork was clean without a lot of orange peel, and everything was installed correctly!

Customer Service

They were very friendly and easy to work with. Game me updates as things progressed and answered any questions I had. They kept me informed during the process and I greatly appreciate that. Good customer service and communication is very important to me and B&E did an exceptional job!

My Experience

Likely to Recommend

Repair Quality

They did a good job. I was surprised by how fast they completed the work on my car. I will use them in the future

Customer Service

My Experience

Great work

Likely to Recommend

Repair Quality

I'm well pleased with your service and work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

The car repairs were great, but the lack of communication, the length of time it took, and the "that's really sad" I don't care attitude about how much it cost me out of pocket while they sat on parts before ever starting the work, 20 out of 10 would not recommend

Repair Quality

Customer Service

Never let me know what was going on with my car, sat on my car parts for almost 2 weeks before even starting the work, the only information I received is when I callled to check on progress. During one phone conversation, I told the guy in charge of the work on my car, that because of their delays, I have paid over $500 out of pocket for the rental car, and that was after the 30 days the insurance paid for the rental car, the response I got, "that's really sad, we've had your car longer than anyone's, but it's on the top of our list"

Returned Clean

My Experience

You guys have always taken excellent care of my vehicles and I have told several others about you. Thank you for all you do!!

Likely to Recommend

I have used them before, and I have recommended them to all of my friends

Repair Quality

Customer Service

Very professional and courteous employees and top-notch work

Likely to Recommend

Repair Quality

Quality work. Car looks great.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

It was good work but expected the first quoted price but that’s how things go. I’m still glad I had it done here. Thank you.

Customer Service

Returned Clean

My Experience

Great service thank you a lot.

Likely to Recommend

Repair Quality

At this time I am very satisfied with the work that was done on my truck.

Customer Service

Likely to Recommend

Repair Quality

Wonderful job

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Everything looks perfect.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair and refinish were great.

Repair Quality

Amazing job!! Great communication through the process.

Customer Service

The shop made easy from start to finish.

Likely to Recommend

I will recommend B&E to anyone.

Repair Quality

Very good communication throughout the process. Highly Recommend!

Customer Service

The communication throughout the process was amazing!

My Experience

Very pleased with the work done on my car. Great experience!

Likely to Recommend

Repair Quality

They did great work! Very pleased with everything!

Customer Service