B Street Collision Liberty

4.8 (173reviews)
97%
8311 North Brighton Avenue,  Kansas City,  MO  64156
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In operation 48 years.

B Street Collision Center was founded by Bob and Norma Wiese in 1978 as “B Street Auto Body”. Our vision has always been to become the “Premier Post-Collision Solutions Provider”. Bob knew that in order to achieve this vision, he needed to provide the best repairs around, and somehow ease the stress of being in an accident. After that, he went about designing an unparalleled 3-part strategy: Estimators are taught to give exceptional customer service and to educate, not sell, the customer. Technicians are trained to meet high-standards for quality repairs. Each shop is given state-of-the-art equipment from industry leaders, which are consistently updated and upgraded. In combination with the new "Assembly Line" & "Quality Control Checkpoints" Bob and Norma's sons have installed the NEW B Street Collision Center Repair Process, B Street Collision is not only different but operates in the top 1% of Collision Repairers. Original Equipment Body Parts with a Life Time Warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (173)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. The team received high marks for friendliness, professionalism, and going above and beyond. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as vehicles were often completed well ahead of estimated dates. Bonus touches like interior detailing were a pleasant surprise for many. A few customers noted isolated concerns around repair completeness and communication timing, reflecting opportunities to further refine the experience.
AI-Generated from reviews written in the last 12 months
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"My vehicle was taken there for the most simple repair. When I got it back, there was too much wrong with it to list. When I called them on the phone ..." Read more
"... service B Street provided. Their customer service & quality of repair was outstanding! I would recommend them above all!" Read more
"... They did an outstanding job on my Honda, and the quality of the work exceeded my expectations. I highly recommend them to anyone needing collision repairs!" Read more
"... situation, the text messages weekly to keep me updated and all the work done on my car from all the hail dents to the paint was on point. I appreciate everyone at B Street N. Brighton location ..." Read more
"The outstanding service was top notch. From the appointment setting to drop off, excellent customer contact and updates to the final ..." Read more
"Beat it by 12 days from estimate"
"Initially I was told it would be done on the 17th, but it was done much earlier 2nd. It is my work vehicle, so this was very much appreciated"
"Absolutely loved the fact that my car repairs were completed earlier than the promise date. I appreciated all of the updates along the way."
"Was told 10 days had it back in 5"
"... companies prior to deciding to go with this company. They were saying 4 weeks for repair. BStreet told me about 2 weeks. It was done in 9 days. I was very impressed!!" Read more
"... customer service from any other auto garage that managed our expectations and kept us updated quite like what you provided. Again, great job." Read more
"... person I spoke to was knowledgeable and professional. I received daily status updates from them regarding my vehicle repair process. The vehicle was finished earlier than predicted. ..." Read more
"I had to personally call to get updates. While the texts were okay, they often caused some confusion with my insurance ..." Read more
"The communication was wonderful. I knew where my car was at every step in the process."
"... the kindness and the compassion in my situation, the text messages weekly to keep me updated and all the work done on my car from all the hail dents to the paint was ..." Read more

My Experience

Yes I’m so glad I listened to my insurance agent & went with BStreet Collision

My Experience

The Customer Service team was fantastic and so helpful. I would recommend them to everyone. Thank you so much for getting my little SUV back on the road.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and work!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service.

Likely to Recommend

Repair Quality

Did an excellent job and communication was excellent. Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

B Street Collision Liberty did a great job repairing my car.

Customer Service

Everyone was very friendly and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone I encountered at the Liberty location provided amazing customer service. I was kept in the loop at where my car was in the repair process and taken care of promptly when issues arose with my rental car. Anthony, Lea, Courtney and Dominic were who I interacted with, but I know everyone in the shop has to be great to work with those four. Hopefully I don’t need repairs from an accident again, but if I do, it’s a no brainer where I’ll be taking my service.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Exceeded our expectations!! Customer service , responsiveness by front desk (Lea) and Courtney were exceptional. Hertz rental car was awful and tried to charge me an extra day before my vehicle was even ready and Courtney made calls to insurance co and hertz to straighten this out! She was awesome. I had never heard of B Street prior but they are awesome and my damage was repaired beautifully! A+. I rarely take the time to do reviews but they deserve my recommendations.

Customer Service

Comments already made but Lea and especially Courtney were Fantastic! Fast friendly service and kept me updated .

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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