Crash Champions #0583 Pleasant Valley
In operation 23 years, 6 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Excellent service and quality of work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They've always been good to me. I've been there numerous times.
Repair Quality - 5.0/5.0 -
They were great to work with.
Customer Service - 5.0/5.0 -
Great to work with.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very unorganized, accepting more clients than they can manage, did not communicate when asked to communicate regarding delays, kept changing pick up date after “assuring” that it would be done, still made me pay the full $500 after dealing with a month of their inadequacies
Customer Service - 1.5/5.0 -
Lexi offered help, Jason got me a rental but this happened after the 2nd reschedule. Annoying
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Was mostly good and team was kind and helpful, I identified issue with tail lights that they fixed on the spot on pickup however car was left in direct sunlight and left my touch screen with some damage
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They know what they are doing!
Repair Quality - 5.0/5.0 -
I was always updated, and advised anything was needed or waiting on. Very good group of people to work with!
Customer Service - 5.0/5.0 -
All employees are great! Thay also remembered my name each time I was in the station!
My Experience - 0.0/5.0 -
The pick up date kept getting pushed back and took almost 3 weeks to complete. Didn’t think it would or should take that long.
My Experience - 5.0/5.0 -
I highly recommend Crash Campions. They were wonderful with communication , I am very impressed with that. My car looks great as well. The only small downfall was the amount of time that they had my car. The repairs took about a month but luckily I did not have to rent a car Them waiting on the parts to arrive could have been part of the delay. Otherwise my overall experience was five star. ⭐⭐⭐⭐⭐
My Experience - 5.0/5.0 -
The crash champions team was honest Upfront and transparent with the work required and timelines to completer their tasks. They were respectful and patient with the multitude of questions I peppered them with. I would use them again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I was expecting it to be done by July 15, but it took till July 30 to finish. One thing after another kept delaying the process. It got a bit frustrating waiting for it to be completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great workmanship. But the best part is the communication about how the work is progressing. Justin was great!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
The replacement dash was chipped in several places, shattered glass was still in the car (then though they noted it was cleaned) tape around gas tank and trash left in the back of the car. Thankful the work is done, but disappointed with the state my car was returned in with cleanliness.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience from start to finish. Second time using them and they went the extra mile for me this time so just keeps letting better. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great experience 2nd time using chras champions and they went the extra mile for me this time. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good communication throughout the repair process