Crash Champions #0586 Ind Hwy 40

4.8 (2,056reviews)
97%
11911 E US Hwy 40,  Independence,  MO  64055

In operation 5 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM Basic
I-Car

Reviews (2,056)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting their vehicles looked brand new after repairs. The team received high marks for proactive communication, keeping customers informed at every stage through calls and texts. Timeliness was a strong highlight, with numerous customers receiving their vehicles ahead of schedule. Staff were widely described as friendly, professional, knowledgeable, and genuinely caring. Several customers noted they would return and have already recommended the shop to others. A few customers mentioned areas for improvement, including occasional delays beyond promised dates, some quality control issues on specific repairs, and instances where proactive updates were lacking, requiring customers to follow up themselves.
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"... start to finish. Their performance was outstanding—my vehicle was repaired with great attention to detail and the quality of work truly exceeded my expectations. ..." Read more
"The team here were very pleasant to work with and went out of their way to make sure everything was to my satisfaction. They did an excellent job on the truck. I highly ..." Read more
"Excellent job done. I feel they went above and beyond. Kept in touch with me through the entire process. ..." Read more
"Top notch! Best customer service experience I have ever had with a collision repair company. 100% transparency and I immediately ..." Read more
"Everyone went above and beyond and I'll be forever grateful for that!"
"It was done much earlier than expected! But not because they cut corners or did not deliver an amazing repair! They are just ..." Read more
"... the constant updates on how things were going, and my car was ready 2 whole days before I expected it. Everyone was so nice." Read more
"4 days early!!!!"
"... I was expecting my car to be out for awhile, but I got it back in a week! They were even able to save it from being a total loss, a lot less stress on my ..." Read more
"I was originally quoted 3-4 weeks tops, I got it on Tuesday of the 8th week."
"... What really set them apart was their communication. They kept me informed every step of the way, especially when it came to parts availability, ordering, ..." Read more
"The employees are excellent! They provided great customer service by being friendly, knowledgeable and communicative. And my car looks like it never had the damage! Cant ..." Read more
"Their customer service and communication are beyond amazing and my car looks new, too. You can't even tell that ..." Read more
"... did an excellent job doing the work on my car. Also they were in touch with me every step of the way, were very kind and supportive during a time that ..." Read more
"I had to constantly call in to get an update on my vehicle."

My Experience

Great service. Very friendly. Thanks. Good work

Likely to Recommend

Have already told several friends how satisfied I was

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Definitely would recommend!!

Repair Quality

I was constantly informed with the progress on my car. Amanda was was very professional and helpful.

Customer Service

Very good.

Returned Clean

My Experience

Amanda was great and I appreciate that.

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Repair Quality

Amanda kept me informed and did a great job.

Customer Service

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Repair Quality

The group seem to be professional and attentive to my situation. Appreciate being kept posted.

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Repair Quality

Customer Service

Returned Clean

My Experience

The only way I can explain this is that this was a nightmare situation from the beginning and that is primarily due to the situation as a whole, crash champions on their own did a fantastic job and my car looks amazing

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Returned Clean

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Returned Clean

My Experience

I had an excellent experience with Crash Champions. Amanda was incredibly helpful, professional, and attentive throughout the entire process. I would also like to recognize the person at the front desk—unfortunately, I can’t remember their name—for being welcoming, courteous, and helpful. The entire team made the process easy and stress-free. I highly recommend Crash Champions and would definitely use their services again!

Likely to Recommend

Repair Quality

I had an excellent experience with Crash Champions. Amanda was very professional, friendly, and helpful throughout the entire process. She kept me informed about the progress of my vehicle and made everything easy and stress-free. The work was completed on time, and I am very satisfied with the service I received. I would definitely recommend Crash Champions, especially Amanda, to anyone needing collision repair. Thank you for the outstanding customer service!

Customer Service

Returned Clean

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My Experience

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My Experience

You guys are Magical!! I’ve been there with two or three vehicles and each time, Job Well Done! My car looks phenomenal. I wouldn’t take it anywhere else. Thank you for your great labor, you keeping me informed the whole step of the way, the encouraging words, and again, for being there for me again. Thank you so so much! Carolyn Littlejohn

Likely to Recommend

I won’t go anywhere else and have told family and friends about them. They are very professional and the work is done correctly.

Repair Quality

The repairs are phenomenal

Customer Service

Every single one I met there, especially Amanda were wonderful and respectful and very concerned and considerate.

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Returned Clean

My Experience

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My Experience

Crash Champion did an excellent job on my 2024 Chevy Malibu and I will recommend my friends to go to them and they let me know what was going on with the car and the estimates and when the car would be done. THANKS CRASH CHAMPIONS

Likely to Recommend

Repair Quality

Excellent service, did a great job on my 2024 Chevy Malibu, will recommend all my family and friends to go to CRASH CHAMPIONS.

Customer Service

Crash Champions did an excellent job on my 2024 Chevy Malibu, all staff were great, will recommend them to family and friends.

Returned Clean

My Experience

Very friendly, helpful. This is my 2nd time using Crash Champions.

Likely to Recommend

Repair Quality

They are so helpful and friendly. This is the second time I’ve been there. I would recommend them to friends.

Customer Service

Great!

My Experience

Rae was so helpful and she knew what she was doing and helped us wonderfully

Likely to Recommend

Will tell anyone who needs work done

Repair Quality

They got it done in just a few days. And it looks amazing

Customer Service

Everyone we talked to was so helpful and very polite. Will come back again if need be.

Returned Clean

My Experience

Both locations. My wife and I have dealt with Grandview and also there and have been very pleased with the quality of the work and the finished product. Thank you very much. Many years of continued success for your company

Likely to Recommend

Repair Quality

I have used your crash champions location in Grandview. This is the first time using this location. I chose this because my wife has had her car worked on there and very pleased with the speed in which the job was completed and the work that was done.

Customer Service

No bad comments to make the work was done quickly and professionally.

Returned Clean

My Experience

Their customer service and communication are beyond amazing and my car looks new, too. You can't even tell that I had been in an accident. If I ever need body work on my car again or future Subaru's, I will definitely go back to Crash Champions.

Likely to Recommend

Repair Quality

The staff at both Crash Champions locations were great overall!!!! My car was fixed in the time frame I was given and I am very happy with the final results as well.

Customer Service

Returned Clean