CARSTAR Raytown

5.0 (1,763reviews)
98%
8906 East 69th Street,  Raytown,  MO  64133
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Shop AssistantSparkles

In operation 37 years, 36 years at this location.

We have served the Raytown area for more than 25 years. Repeat customers keep us going strong and great word of mouth brings the new customers in. Proud to be a honest service to the Raytown community.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,763)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, seamless communication, and timely repairs. Many highlight the exceptional bodywork and paint jobs, with vehicles returned looking brand new. Regular phone and text updates throughout the repair process were frequently commended, making customers feel informed and at ease. Repairs were often completed ahead of schedule, which pleasantly surprised many customers. The friendly, professional, and knowledgeable staff received high marks, and complimentary interior and exterior cleaning added a delightful touch. A few customers noted isolated concerns such as paint overspray, minor finish issues, or parts not replaced as listed, reflecting areas customers felt could be refined. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"My car repairs were done like 4 to 5 days early than what they told me it could be. It was quite surprised and very pleased. ..." Read more
"Very, speedy and efficient! Great work and even got my vehicle back a whole day early. 1010"
"... the beginning they it could take up to 4 weeks and they were able to complete in that time frame" Read more
"... crack my bumper looks as good as a brand new bumper! The repair was done on time and the communication was great. This is the second Carstar I have used ..." Read more
"They were finished with the work I had dropped off vehicle for, but scratched the paint in another area ..." Read more
"... timing is very important with the turnaround. The communication was great and better than expected, communication happened during the whole process. ..." Read more
"Communication and time frame was excellent. I was updated by phone and text thru the whole process. THANK YOU"
"... notified threw out the entire time they had my truck kept me posted on when the parts made it and when they completed the job so pleased with the ..." Read more
"They communicated constantly which was great I never questioned what was going on or when it would ..." Read more
"... the shop and got to work. They took their time and the communication was top tier!" Read more

Likely to Recommend

Repair Quality

They did an amazing job! Very friendly staff.

Customer Service

Great staff

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Carstar did a great job repairing the hail damages on my car. Thank you Jon

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great to work with went over everything in detail!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional from the start ,Staff stayed completely in contact about progress through texts,personal phone calls, message s, and a hug at pickup,TY not trying to get anyone in hot water, for overly service šŸ˜

Likely to Recommend

Repair Quality

Professional from start to finish the team stayed in touch sending Messages,texts phone call kept me updated on possible delays, I felt extremely comfortable,TY

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Iā€™d like to say thank you thank you thank you to the carstar people they were all amazing from the front desk to the repair man all were very courtesy very polite. My car was taking very good care of every step he called. Let me know what need to be done what he was doing and even gave me back a clean car Iā€™d recommend them to anyone thank you guys. You did a wonderful job.

Likely to Recommend

Repair Quality

I didnā€™t know anything about this car place, but Iā€™m glad that I did. They were very nice very courteous from the front to the back. Iā€™m glad that I took it. There in my car came back good shape they cleaned it. They took care of it. they called me with any updates. They make sure that I had a rental they took care of me and I will send someone there or I will go there again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kathy and Jon helped me with this process. They talked me through insurance and a car rental with professionalism and kindness- I had no idea what to do. My car came back brand new and clean! My Black Betty has not looked that good for a few years. I will for sure be back, if needed. I hope not, but if. Thank you all for your care. I appreciate you all.

My Experience

I loved the communication

Likely to Recommend

Repair Quality

It actually drives better now than it did when I purchased it

Customer Service

Amazing communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I have already begun telling friends that if they have collision damage or something like this happen to them, CARSTAR of Raytown is the place to go. I couldnā€™t have had a better experience.

Repair Quality

Extremely satisfied with the service. My car is back to normal and came back as clean the day I bought it.

Customer Service

Everyone I encountered at CARSTAR was friendly, communicative, and patient. When hard things like car break-ins, theft, etc. happen, itā€™s nice to have someone treat you with kindness and professionalism.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jon and the team were amazing. They sent us updates all the time and kept us informed. They were all so kind and after being in an accident it was so nice to have a friendly face to go over everything with.

My Experience

They did an amazing job! Thank you for everything!

My Experience

So far the car looks good and the people were extremely informative, friendly and pleasant to work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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