CARSTAR Lee's Summit

4.9 (3,897reviews)
98%
2509 N.E. Independence,  Lees Summit,  MO  64064
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CARSTAR of Lees Summit specializes in high-quality collision repairs, excellent customer service, and satisfaction in Lee's Summit, MO. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a?collision. Relax;?we will take it from here.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (3,897)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, perfect, and restoring vehicles to like-new condition. The text message update system receives exceptional acclaim, with customers highlighting daily progress notifications as a standout feature that kept them fully informed throughout the repair process. Timeliness is a recurring highlight, as many customers noted their vehicles were completed ahead of schedule. The friendly, professional, and courteous front office staff and technicians are frequently commended. A few customers noted areas for improvement directly from their experiences, including occasional miscommunication about repair scope, delays due to parts availability, and isolated quality control concerns such as mismatched paint or loose components. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... repair work a few times until its satisfactory but Carstars work was flawless in both fit and finish. I highly recommend and will use again if needed." Read more
"Excellent repair. Highly skilled craftsman. Had post repair issue. Addressed immediately. Significant ..." Read more
"... an accident. The communication was over the top, the quality of work was exceptional, and their expected completion date was spot on! ..." Read more
"From the estimate, front desk, the amazing repair of my VW was perfect. In addition, they got my car done a day early because ..." Read more
"... taking such great care with the repairs for my car, I cant tell that any damage was done to my car because of your teams workmanship and attention to ..." Read more
"Excellent communication, and work was completed perfect and ahead of schedule. Thank you!"
"... amazing repair of my VW was perfect. In addition, they got my car done a day early because of a family emergency! Top Notch! Highly recommend." Read more
"... insurance because they were a certified Hyundai shop. They were quicker than they promised, the ladies at the front desk were very kind and ..." Read more
"My car looks brand new! Excellent quality of work and the best communication ever. They even got my car done a few days earlier than ..." Read more
"I was SUPREMELY impressed with how much communication they provided me from start to finish when repairing my car! I would know when there were ..." Read more
"... crash! And they cleaned it so well, it looks detailed! I LOVED getting texts throughout the process, I never wondered what was happening or felt the ..." Read more
"... were very professional and made the process simple. We were notified constantly through the various stages which was really great." Read more
"The text message updates ware an absolute game changer! This was an excellent experience - the customer ..." Read more

My Experience

Carstar Lee's Summit team make my first ever collision repairs so relieving as they sent several updates and was always transparent about what was going on. The employee's were kind, understanding, and welcoming. Thank you!

My Experience

Devon and the team made everything seamless. Communication was great. They did everything on time and communicated with me each day. Very satisfied with how everything was done. Thank you so much.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am extremely satisfied. My car looks brand new again. Carl, Devon and the woman in the front office were always so good to work with. Please say thank you to everyone who worked on my 2026 Subaru Forrester. They did a great job.

Likely to Recommend

I was extremely pleased and will let my friends know.

Repair Quality

Everyone I dealt with at CARSTAR was great and my car looks like new again.

Customer Service

I was impressed when I picked up my car a week later that the receptionist remembered my name. Both Carl and Devon is a great job of answering all my questions.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work and great job to the whole team! Thank you!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jim did a great job from the beginning estimate to the walk through after completion. The communication via updated texts was awesome and getting my truck back three days early was amazing. Repairs look great.

Likely to Recommend

Repair Quality

Good service and done on time

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service was great and they kept me in the loop throughout the whole process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Loved everything about this service!!!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very impressed with the service and the outcome. I am very happy with my Jeep. I would like to acknowledge Jan for keeping me informed of the progress as well as making sure that my vehicle was serviced with excellence. Thank you to the entire staff.

My Experience

Likely to Recommend

Repair Quality

Vehicle turned out just as I had hoped and back to normal. Communication on status was very good.

Customer Service

Customer service was excellent.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for your awesome repair work. You are my number #1 place for any car repair jobs. I appreciate how much you care about your customers. Thank you!!

Likely to Recommend

Repair Quality

Good, accurate work with ample progress updates

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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