Gerber Collision & Glass - Lee's Summit

4.8 (291reviews)
98%
575 NW Blue Pkwy,  Lee's Summit,  MO  64063
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In operation 85 years.

Gerber Collision & Glass - Lee’s Summit offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (291)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlight the professionalism and friendliness of the entire team, noting that staff went above and beyond to make a stressful process easy and stress-free. Repairs are frequently described as flawless, with vehicles returned looking brand new, and many customers appreciated the complimentary interior and exterior cleaning. Regular status updates via calls and texts were widely commended, with customers feeling informed at every step. Customers also valued seamless coordination with insurance companies and rental car assistance. A few customers noted isolated concerns, including minor quality issues on completion, occasional delays in communication during staff absences, and one instance of inaccurate repair time estimates - all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"The work was excellent. The service was excellent. And they got me in and out quickly. I would give ..." Read more
"... progress of my vehicle. The staff is super friendly. They did amazing work! My vehicle was super clean, inside and outside, when I picked it up and it was ..." Read more
"... process and minimized any potential delays. Their professionalism and attention to detail ensured a high-quality repair. I would highly recommend Gerber Collision & Glass ..." Read more
"Both sides of the wiper cowl werent pushed in, the face bar airship wasnt reconnected, the fender liner isnt ..." Read more
"... situation feel simple and easy to navigate. Their communication and customer care truly reflected a high level of service." Read more
"... every day about the status of the repair and it was completed ahead of the initial projected date! The repair looked great when I picked it up and I appreciated the extra ..." Read more
"The work was fine. What was a real pain was being told that PDR repairs take 10-12 days and so we planned on rental car for that. Then I get a call the same day telling ..." Read more
"We were lucky enough to get to pick up my vehicle a day earlier than planned. They kept me informed every step of ..." Read more
"Very good experience...only wish it would've been done when initially promised, otherwise excellent service and the repair looks ..." Read more
"... efficiently. You responded quickly for a written quote, ordered the part and had me in for the repair in a couple of days. The repair was expertly done and you cleaned my ..." Read more
"The communication was outstanding from the first interaction setting up an appointment, through repair including ..." Read more
"Communication was fantastic! Repairs were completed quickly and a very high quality job was done. When a part ..." Read more
"They did an excellent job communicating throughout the repair process and kept me informed of the progress every step of ..." Read more
"The staff are friendly and they are in constant communication with you. Every step of the way. You know exactly ..." Read more
"... there were issues securing a fender, but there was a whole week where there was no communication due to an estimator being on leave, pushing the entire thing back a week ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

5 stars for Gerber Collision in Lee's Summit, MO! They did excellent work repairing my damaged front bumper and the parts damaged underneath. The repair quality is outstanding and they finished two days ahead of schedule. Their daily updates were very informative and helpful — I always knew exactly what was happening with my vehicle. Highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was not happy that the ignition switch was set lower and it was hard to turn the key and start. Pleased with the paint job!

Customer Service

Great communication!

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

9.999

Repair Quality

Excellent job! 9.9 rating

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Zen was overall very helpful, knowledgeable and kind. He made me feel at ease during this already stressful process. Jaimie also has top notch customer service and I was always very grateful for her help over the phone. Nick (GM) went above and beyond to ensure my vehicle was taken care of and any mistakes were resolved in a timely manner and ensured the job would be done right. He backed his team and took pride in their work and his work as well. He also was very helpful with explaining all the processes. I would definitely recommend and have already recommended your shop to others that I work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Both sides of the wiper cowl weren’t pushed in, the face bar airship wasn’t reconnected, the fender liner isn’t in correctly, and the drivers fog light wasn’t plugged in.

Customer Service

Nick was amazing, everyone I talked to on the phone and at the front desk seemed pretty uninterested to be talking to me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everything was great. Smooth transition and all.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The quality of the work, progress communication and interactions with Zen, Jamie and the rest of the staff was very good. I rated the experience a (9) because I had to wait to later in the day to pick up my car rather than over lunch.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was outstanding from the first interaction setting up an appointment, through repair (including updates on the parts) and pick up.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication with the very knowledgeable and friendly team.

Likely to Recommend

Repair Quality

Customer Service

Very efficient staff that communicates well.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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