Gerber Collision & Glass - Lee's Summit

4.9 (269reviews)
98%
575 NW Blue Pkwy,  Lee's Summit,  MO  64063
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In operation 85 years.

Gerber Collision & Glass - Lee’s Summit offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (269)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and knowledgeable. The quality of repairs is highly regarded, with vehicles looking like new and work being completed to high standards. Communication throughout the repair process is outstanding, with regular updates and clear explanations keeping customers well-informed. Timeliness is generally excellent, with many repairs completed ahead of schedule. The facility is noted for being clean and professional, and customers appreciate the extra touches like vehicle detailing and interior cleaning. While there were occasional minor issues with cleanliness or timing, the overwhelming feedback reflects high satisfaction and strong recommendations for the shop.
AI-Generated from reviews written in the last 12 months
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"The service I received was above 10. Everyone was friendly , professional and helpful. The process was made ..." Read more
"The work was excellent. The service was excellent. And they got me in and out quickly. I would give ..." Read more
"Simply the best! Plus customer service skills is the very best!!"
"The staff was consistently pleasant and professional throughout the entire process. They kept me well-informed ..." Read more
"It was ready before the initial date."
"Early"
"Finished early"
"It was a few days earlier which was very nice."
"Was ready early!"
"I received texts and phone calls during the process. I heard from Gerber at each step."
"Gerber provides information regularly throughout the process - far more that Ive received from any other repair ..." Read more
"I received daily phone calls to let me know we were right on schedule. They let me know when the parts were ..." Read more
"Communication was top notch as was the work that I had done! I would definitely recommend Gerber Collision and ..." Read more
"... satisfied and recommend to anyone needing collison repair Communication throughout was top notch and my car was super clean upon pick up. Nobody ever wants to need their ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jamie and Hayden were great to work with and responded quickly to me all of the time.

Customer Service

Excellent - extremely professional! Really enjoyed Jamie and Hayden. Will come back because of the professionalism.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would not hesitate to refer anyone I knew.

Repair Quality

Very helpful in the whole process! Made my day when everyone was so helpful and pleasant to deal with!

Customer Service

Very good from scheduling to pick up. Answered every question, and usually even before I had to ask.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Your office manager is amazing. She’s very knowledgeable and helpful and an impressive young woman.

My Experience

Everyone was very kind and straightforward. They knew I was on a time crunch and worked with me accordingly. I appreciate all they did.

My Experience

No need to contact me, as issues have already been addressed by the general manager.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a very nice experience with Gerber and collision, they kept me informed through the whole process from the beginning to the end. So again than you!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality work and good communication.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good experience...only wish it would've been done when initially promised, otherwise excellent service and the repair looks good.

Customer Service

Communication was excellent.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Gerber did a great job making the entire process simple for me. They communicated very frequently, giving me status updates and estimates along the way. I would recommend them to anyone.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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