Crash Champions #0589 Martin City

4.9 (1,407reviews)
98%
13700 Wyandotte Street,  Kansas City,  MO  64145
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In operation 5 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,407)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted receiving regular text and phone updates throughout the repair process, which gave them confidence and peace of mind. Repair quality was frequently described as flawless, with vehicles returned looking brand new, often detailed inside and out as a pleasant surprise. Customers appreciated the seamless coordination with insurance companies and rental car services. A few customers noted areas for improvement, including occasional communication inconsistencies between in-shop and automated systems, isolated instances of incomplete repairs, and rare delays. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... this situation even more frustrating. Unfortunately, this last visit felt like very sloppy work compared to the quality I received the first time." Read more
"Excellent quality of repair job done on my car. Excellent customer service in keeping me updated ..." Read more
"... The repair involved a complex paint job, but they blended it perfectly and you cant even tell where the damage was. Their team kept me informed every ..." Read more
"The results of the repair are flawless. Excellent workmanship."
"... of communication between myself and the company. Got my car back with dings and dents still left in and was never informed that was going to happen. ..." Read more
"... daily on the status of the repair of my vehicle and the work was competed one day early!" Read more
"The repairs were completed in about half the time they originally estimated."
"The work was completed in a timely manner and with good quality"
"... Champions. They have me an estimate on the spot and followed through with a timely finish. I would highly recommend them!" Read more
"... shop communication with the system communication. I had wildly different dates for finishing the repairs the entire time. Made it incredibly difficult to ..." Read more
"I was provided with updates by text throughout the repair process. EXCELLENT Customer Service"
"Excellent customer service! I was updated daily on the status of the repair of my vehicle and the work was competed one day early!"
"Great service, great communication & great work on my car. Would definitely recommend & use again."
"Job well done. Good communication from Crash Champions. Fast, complete service. We were informed the whole way about the repair progress. ..." Read more

My Experience

They are always fast, courteous, and transparent. Their work is top notch, I've never had any issues.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional approach and timely messages on progress of repair. Received explanation of repair to support estimate.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have absolutely no complaint. The people from Car Crash were very professionally, very polite and finished the work ahead of time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

10 out of 10. No complaints! They were efficient, service was completed before scheduled and V was an amazing communicator.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They had great communication and went above on cleaning my car! 10 out of 10

Likely to Recommend

Repair Quality

Customer Service

They went above and beyond ♥️Thank you!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Rachel made the process super simple and communicated with me the entire time.

Likely to Recommend

Rachel was great, made things simple and a good communicator

Repair Quality

Rachel was great, good communicator

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and timely updates. Handled two claims at once with no issue. Repairs were complete before due date. Great experience overall.

Likely to Recommend

Repair Quality

Customer Service

Great communication with Votta, all handled very professionally.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Thanks for all of your help!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I have already told a couple of my friends how wonderful you all were and to use you if I ever needed repair or collision repair

Repair Quality

The car looks great

Customer Service

My interaction with Rachel was amazing. She kept me up-to-date on the progress of repair daily and it was much.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

All good except the automated telephone answering system sucks. Gives you option to wait for representative but then immediately forces you to leave a message. Goofy.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

RACHEL WAS AMAZING AND CONSTANTLY COMMUNICATED UPDATES!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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