Caliber - Grandview

4.9 (1,138reviews)
97%
14709 East Frontage Rd,  Grandview,  MO  64030

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,138)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, brand new, and exceeding expectations. Many highlighted the exceptional customer service, noting staff were friendly, professional, and genuinely caring. Communication was a standout strength, with customers appreciating proactive text and phone updates throughout the repair process. Timeliness was also frequently commended, as vehicles were often completed ahead of schedule. A small number of customers noted concerns around occasional communication gaps, minor repair imperfections, and post-pickup issues, reflecting areas customers felt could be further refined.
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"10 has to be from the factory. Thier work is excellent in my opinion."
"... very long time. Thanks again to them ....oh, and my car looked truly beautiful. Repairs were outstanding." Read more
"Dripping paint under the handle. Molding was not put back with good double sided tape. Interior was dusty as ..." Read more
"Excellent work, they followed their estimated timeline, they provided updates. They returned a car that was ..." Read more
"They completed the work earlier than expected."
"... was being updated about the entire process as well. My car was ready earlier than expected and looked amazing. They also cleaned my car as well so that was a nice ..." Read more
"... understanding with all of our questions and concerns. Our car was done before promised and we were kept informed through the entire process!" Read more
"... simple and fast. The communication is excellent. The work was done earlier than estimated which was reasonable to begin with. They cleaned inside out of the car ..." Read more
"Rescheduled 3 days later but was ready the 2nd time promised"
"... would have been impressed with their communication. Gold standard customer service" Read more
"Caliber had great communication throughout the repair process , relying any delays to me to help establish ..." Read more
"I was impressed with the communication throughout the process. The people that I interacted with were friendly ..." Read more
"Lack of communication"
"No updates unless I called. Told to pick up vehicle and after arranging afternoon, was told dont come, we ..." Read more

My Experience

My Experience

Caliber is fantastic. I got into a fender bender and chose them to repair my car. Nancy and Aaron were great throughout the process. I was given the run around by the insurance company for about a month and they made sure to keep me updated every step of the way AND had my car repaired within a few days of the approval, so I wouldn't be waiting any longer. They take pride in their work and will treat you like a person, instead of just a dollar sign. Highly recommended.

My Experience

The repairs were thorough and finished earlier than anticipated. Staff were nice, helpful and informative.

Likely to Recommend

Definitely would recommend to friends or colleagues.

Repair Quality

My cat came back good as new - staff was friendly, helpful, and knowledgeable.

Customer Service

Fully satisfied

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very fast completion and everything looks good so far. No complaints.

Likely to Recommend

Repair Quality

Great work and ahead of schedule.

Customer Service

Good communication throughout.

My Experience

Great customer service, prompt service, great work over all. Thank you

Likely to Recommend

Repair Quality

Customer Service

My Experience

Always updated thru the process. Completed job was perfect. This is my second endeavor with Caliber Collison and will return when its necessary.

My Experience

Thank you so much! My car looks amazing! The whole process was made super easy. Nancy was great to work with and answered any questions I had. Danny was very informative and thorough with everything that they were going to do. He even fixed a side project for me. Super nice guy!! I would definitely trust them again with my vehicle. Thank you again so much and please pass that along to your techs who worked on the repair. ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Repair Quality

Caliber Collision was amazing!!! They took great care of my car and all work done was done with absolute professionalism. I wish I could give them 100 ⭐️’s. Thank you again!!!

Customer Service

Nancy was great! She knew exactly what to do and helped guide me thru the process. Danny did my estimate and was also so amazing! He walked me through every step they would take and explained everything so that I could understand

Likely to Recommend

Repair Quality

Everything looked really nice Except we had problem with the grill ,in the middle by the front windshield. It was broken, but the part will be ordered and fixed per conversation with caliber collision.

Customer Service

Wonderful people to work with

Returned Clean

Likely to Recommend

Repair Quality

Always love the work service they take good care of my truck

Customer Service

Always helpful

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I appreciated the active communication throughout the process. Danny was both friendly and professional. The repair work is flawless - my car looks brand new! And to go over and above, they cleaned the interior as well. My expectations were exceeded and I am extremely satisfied. They earned my loyalty for life, and I will highly recommend them to my family and friends.

My Experience

Excellent service and communication!

Likely to Recommend

Repair Quality

Beautiful job, frequent updates on progress

Customer Service

Great front office

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very happy with all the staff and their professionalism. Excellent at their communication and keeping me informed throughout the process.

My Experience

Caliber Collision in Grandview Missouri did an amazing job with the extensive repair on our car. The staff members were very professional, and friendly! They maintained excellent communication with us through the whole process! I highly recommend them!

My Experience

Excellent communication and service, I highly recommend Caliber for your needs.

Likely to Recommend

I already have!

Repair Quality

Great communication, service and results!

Customer Service

Great results!

Returned Clean

Likely to Recommend

Repair Quality

Love this place !

Customer Service

John and Nancy are the best !

Returned Clean

My Experience

Excellent customer service! Detailed estimate & explained what the repairs would consist of. Car was completed earlier than projected. Workmanship first rate!

Likely to Recommend

Would never go anywhere else

Repair Quality

Excellent repair on my vehicle & terrific customer service!

Customer Service

Returned Clean