Caliber - Grandview

4.9 (1,106reviews)
97%
14709 East Frontage Rd,  Grandview,  MO  64030

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,106)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and genuinely caring. The quality of repairs is outstanding, with many noting their vehicles look brand new or better than before. Communication throughout the repair process is excellent, with regular updates via text and phone calls keeping customers well-informed. Timeliness is a major strength, with repairs frequently completed ahead of schedule. Additional services like detailed cleaning and going above and beyond expectations are highly appreciated. While most experiences are overwhelmingly positive, a few customers noted minor issues with paint imperfections, alignment problems, or communication gaps that were generally resolved through follow-up service.
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"My experience there was amazing. My car looks great and their customer service is top notch!!!"
"... very long time. Thanks again to them ....oh, and my car looked truly beautiful. Repairs were outstanding." Read more
"... repair. My car looked so nice when i picked it up. The paint job is wonderfully done. I would recommend this location of Caliber Collision." Read more
"Went in for body damage in which they did fix its not perfect but its better than what I had..when my vehicle ..." Read more
"They completed the work earlier than expected."
"It was done early!!!"
"It was early by 11 days."
"Almost a week earlier than expected"
"It was ready a couple days before they said it would be!"
"... would have been impressed with their communication. Gold standard customer service" Read more
"Caliber Collision called me and kept me informed about the repairs and parts."
"kept me up to date every chance they could get!"
"Caliber had great communication throughout the repair process , relying any delays to me to help establish ..." Read more
"Text messages kept me informed of the progress."

My Experience

Likely to Recommend

I'm happy and satisfied yes I would recommend anyone.

Repair Quality

The team were very knowledgeable my car looks great and I'm very happy.

Customer Service

They kept me updated about my car and when it was ready for pickup they called to tell me what time to pick it up.

My Experience

They know their stuff ! Extremely satisfied..from Nancy greeting customers with a smile to John making sure everything is up to par before you leave !

My Experience

Very efficient and easy to work with. Very nice and fast.

My Experience

Great job !! I'M GLAD TO HAVE MY CAR BACK.

My Experience

Everything from the first call to the final pick up was perfect. The receptionist is hilarious, my estimator made me totally at ease leaving my car in their hands. They handled everything: insurance, rental, communication, everything.

My Experience

I cannot thank you enough. Everyone in that location exhibited total professionalism and top notch customer service. Kept me in loop every step of way no surprises. 5 stars!!!

My Experience

John and Nancy were phenomenal to work with, and my truck turned out amazing. 10/10 experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

As always Caliber Collision was in time, helpful, and understanding with all of our questions and concerns. Our car was done before promised and we were kept informed through the entire process!

Likely to Recommend

Repair Quality

I would recommend Caliber Collision to anyone! they were super fast with the repairs on my car and i got it back in under 2 weeks! they are so super good at making sure your up to date on everything!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The people at Caliber Collision are so nice and on top of their game. Aaron explained everything, Nancy explains everything, and the people in the back do their thing. Not only did they do great on mine, while I was waiting another person said he loves them. They are so helpful.

My Experience

Consummate professionals, from estimate to completion. Perfect result at a fair price, what else can you ask for?

My Experience

Nancy and everyone were awesome and very knowledgeable and friendly. Kept me updated on my car and did a great job fixing it.Hopefully no more accidents but would definitely use Calliber in Grandview again!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Staff is excellent. After being upset about a wreck the lady at the front had me laughing so hard I forgot she wasn’t originally my friend. The guy that worked on my car was nothing less than amazing. Caliber is my first choice every time

My Experience

Aaron was wonderful? Kept me appraised and did a good job

My Experience

I believe her name was Nancy, not sure, but she was so helpful, sweet and knowledgeable. Really made the process feel comfortable.

Likely to Recommend

Repair Quality

More than "satisfied"! Good work, quick service, and excellent "front desk" help.

Customer Service

Returned Clean