Caliber - Overland Park - W 162nd St
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The work was great; the process was painful and frustrating as the company failed to follow their own processes for approving repairs- resulting in a two-week delay before Caliber even ordered the parts for our car. If you send me an email asking for approval and I sign the document and email it back, someone should read actually read that email and start the repairs. Our car sat at the shop for two weeks with no work, no parts ordered before anyone decided to call me to ask again for the approval. When confronted with the email approval provided two weeks earlier, they told me the email never got read. Do better. Ridiculous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Lisa still the best!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Every employee I interacted with was fantastic.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My repairs were done within a week and Tyler was super informative about updates on my car. Lisa was also super kind and informative through out the process of everything. I will be getting repairs done here if I ever need them again in the future.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good work
Repair Quality - 5.0/5.0 -
Good communication on the website. And they got the work done ahead of time.
Customer Service - 5.0/5.0 -
Very pleasant people to work with.
My Experience - 5.0/5.0 -
You guys did a great job. Looks like it never happened. You finished sooner than I expected and the cost was under the estimate. Thanks for your workmanship and honesty.
Likely to Recommend - 5.0/5.0 -
I have recommended you many times.
Repair Quality - 5.0/5.0 -
Great job. Finished ahead of estimated date.
Customer Service - 5.0/5.0 -
Friendly, courteous and great staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lisa at the front desk is awesome. Professional and made me feel welcome. Fast service. Car was done in 3 days.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were super friendly and got it done weeks ahead of schedule and even dropped my car off
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Always friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great
My Experience - 5.0/5.0 -
Great service and appreciated the updates. Not too much, just right. Workmanship: excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
10. Fantastic workmanship. Timely. And appreciated toe updates!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Faster than expected, I liked the text updates. very friendly and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, good communication and my car looks new
Customer Service - 5.0/5.0 -
They sent me a text every few days letting me know how it was going.
Returned Clean
My Experience - 0.0/5.0 -
Worst customer service I have ever received. I was told my truck would be done on 4 separate occasions, and ever time I was texted the day prior pushing the completion date back. I was told my truck (which struck a deer pulling a trailer) was ready for pick up Friday July 17. Come to find out the day it was "ready" NO ONE HAD TEST DRIVEN IT. NOT SURPRISINGLY AFTER HITTING A DEER HEAD ON AT 65 IT WAS OUT OF ALIGNMENT AND HAD TO GO TO THE ALIGNMENT SHOP. You were going to release a vehicle that was NOT repaired. All your cutesy little signs around that shop are all BS. I hope that isn't the standard for Caliber collision shops, because this on sucks
Likely to Recommend - 0.5/5.0 -
After the experience I had, I wouldn't recommend to an enemy, let alone a friend
Repair Quality - 0.5/5.0 -
Terrible experience.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Anthony from Caliber collision did a great job in finishing my car repair within 3-4 days. Really appreciate it. But very much dissatisfied with their car rental partner Enterprise Stanley location. They are not at all customer friendly.