Caliber - Overland Park - W 162nd St
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thank you for your great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the service you provided. I think you all did a great job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We love you guys!!! You do great work😊‼️
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
We are always really happy with your work at Caliber! This time the only thing that was hard was the month it took to fix. Not really a fault of Caliber, just a much longer time to wait, since we thought we could get along with one car for a couple of weeks. Again, the period of time we had to shuffle plans was an entire month. We love it that you do excellent work, keep us informed and always doing your best!!!
My Experience - 5.0/5.0 -
The car look great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. If it isn’t right, they fix it
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
To address my NO answer, I want to emphasize that I have never felt so comfortable or have been so pleased with the Customer Service aspect of Caliber Collision. They have gone out of their way to help me and accommodate me. Lisa and Anthony are extreme valuable representatives of Caliber Collision being a part of the whole story. Since you asked this question of me so soon after returning the car to me, I cannot fully answer to my satisfaction about the repairs. I have questions and I will address them during the work week when Monday comes. I am certain that my questions will be answered to 100% of my satisfaction and the assistance that I need I will be given by Lisa and Anthony. Therefore, this question should’ve been given to me a week or a couple of days later than now. For now, I can rate your Customer Service, coming from Lisa and from Anthony an A++.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lisa was extremely helpful. Top notch customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
We have had good experiences with other locations in the past but I will never go back after having such a terrible experience at Olathe
Repair Quality - 0.5/5.0 -
This was by far the worst experience I’ve ever had at a collision or car shop. There were multiple breakdowns in communication by Caliber Collision throughout the entire process but the one thing that just really made me angry is this… they did not do a walk through or check in for our car AT ALL. I have Life360 time stamps to prove when we arrived and left their location. Our car did NOT have a windshield crack or chip when we dropped it off yet magically it had a chip and a HUGE crack right down the middle when they “checked it in” an hour and a half after we dropped it off. Thanks to their negligence, I had to pay $700 for a brand new windshield immediately after leaving their location. Add to that the fact that the manager said they determined it was broken when we dropped it off but if I “would be willing to leave a positive Google review, they would fix it at their cost - $700!!” I don’t appreciate their sketchy behavior or the lack of accepting accountability.
Customer Service - 0.5/5.0 -
Absolutely awful customer service. We will never go back
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I am and do recommend caliber
Repair Quality - 5.0/5.0 -
Efficient, good quality repair
Customer Service - 5.0/5.0 -
Amazing customer service Shoutout to Lisa and Anthony.
My Experience - 5.0/5.0 -
Wasn’t exactly to the tolerance of a new vehicle but was fine. I loved that they got major fixes done in just 2 weeks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Put my car back together after hitting a deer. Very pleasant and easy to work worth. Very friendly.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We are very happy with the caliber that fixed our Toyota RAV4; they did a great job and I recommend them 100%.
My Experience - 5.0/5.0 -
Lisa was great on the administrative end. Anthony followed through on items when I had questions. The body work looks good and electrical is great. So far everything is looking good but only had back less than 24 hours.
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Other than the time to complete the job everything else went smoothly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lisa was amazing!