Caliber - Merriam

4.8 (942reviews)
95%
5747 Kessler Lane,  Merriam,  KS  66203

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (942)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many highlighting excellent communication throughout the repair process. The team receives frequent commendations for professionalism, friendliness, and keeping customers well-informed via regular calls and text updates. Quality of repairs is consistently rated highly, with customers noting their vehicles look like new after service. Many appreciate the unexpected bonus of having their cars cleaned inside and out upon pickup. Timeliness is generally strong, though some customers experienced delays due to parts availability, which staff communicated transparently. The rental car coordination and flexible scheduling are frequently mentioned as valuable conveniences. Several customers specifically mention this is their preferred shop for future needs and actively recommend the service to family and friends.
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"Everyone was very cordial, friendly, good natured and caring. Exceptional"
"Nicest people I've met, they definitely care about their customers"
"I don't know when I have been treated by any business with such kindness and respect! You are a rare find."
"Customer service, person to person, is excellent. This is my third time dealing with caliber and quality ..." Read more
"Thank you for the outstanding repair work on my vehicle. Your skill, care, and customer service were greatly appreciated. Its ..." Read more
"Everyone was very professional and kept me updated at least once a week, sometimes several times a week."
"Received several texts or phone calls."
"Awesome communication and an all around great job on my car. Cant go wrong with CC!"
"They kept me informed on all the progress of the work"
"I received a phone call during the week with updates and appreciate the transparency."

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Repair Quality

Excellent work done. At least so far everything looks great!

Customer Service

Great customer service

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Returned Clean

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Returned Clean

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Returned Clean

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Panel is straight, color match was spot on, and the orange peel was almost non-existent. Great job on the repair!

Customer Service

Good communication and very helpful.

Returned Clean

My Experience

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This will be my go to

Repair Quality

They were punctual with the repairs and kept me informed weekly. Drake is easy to rely on...OUTSTANDING JOB DRAKE 💯...If you want your vehicle fixed properly....Caliber collision... in Merriam..IS!... the place to go

Customer Service

Kudos to Drake

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Repair Quality

I appreciated having regular updates about the progress Caliber was making on my car repairs.

Customer Service

Returned Clean

My Experience

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My Experience

So well done, and everyone we worked with was very attentive.

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Returned Clean

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Returned Clean

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I was very pleased with the work, and see no reason why I would not recommend Caliber.

Repair Quality

My car looked good as new when I received it.

Customer Service

Everyone was very professional and kept me updated at least once a week, sometimes several times a week.

Returned Clean

My Experience

First time customer. Great job from start to finish. Was well informed on status of repairs. Very impressed with the whole process. Definitely the place to go.

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Repair Quality

First time customer, excellent service, was well informed along the way. Recommended to friends and family.

Customer Service

Returned Clean

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Everyone that I talked to was so friendly and helpful and the repair work was everything that I could've asked for!

Repair Quality

They did a beautiful job!! I couldn't be more pleased!

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