Caliber - Lees Summit

4.6 (1,017reviews)
90%
1400 SW Market St,  Lees Summit,  MO  64081

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,017)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional communication throughout the repair process, with many highlighting frequent text updates and daily progress calls. The quality of repairs receives high marks, with customers noting paint matching, timely completion, and vehicles looking brand new after service. Staff professionalism and friendliness are frequently mentioned, particularly the front desk team's helpfulness and accommodation. Many customers appreciate repairs being completed ahead of schedule and the thorough cleaning provided. While most experiences are positive, some customers noted issues with door alignment, paint imperfections, and occasional delays, though these were generally addressed promptly when brought to attention.
Select to learn more
"Door not put on right"
"Fender doesn't align with headlight. Small imperfections in paint in multiple places. Mix up about headlights was remedied."
"The door was installed incorrectly."
"Workmanship is excellent - especially with the paint color matching. Staff was extremely accommodating and friendly. ..." Read more
"... people working there were friendly and professional. My car was completed earlier than estimated, and looks great. 5 stars." Read more
"Communication was outstanding."
"Amazing customer service, kept me updated throughout the whole process."
"Great communication through the repair!"
"Called and sent texts with progress"
"Frequent updates through text messages which was nice."

Likely to Recommend

Repair Quality

Carla was great and easy to communicate with. Speed of repair was great, completed ahead of schedule.

Customer Service

Carla was very kind and easy to communicate with.

Returned Clean

My Experience

Really exceptional customer service and stayed in contact with me as the job progressed. Totally satisfied!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Through the issues, they've been great to work with. The timing was out of their hands, and they've been quick to schedule getting the vehicle in to look at the trim pieces that haven't stayed snug

My Experience

I couldn't even tell that there was an issue Great Work

Likely to Recommend

Repair Quality

Looks great

Customer Service

Great communication

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The Toyota look great

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Car looks great after repairs. Fixed the fuel door lock which we noticed not working after repairs were completed

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

As always Brad and Carla were wonderful to work with!

Likely to Recommend

Repair Quality

Thank you.

Customer Service

Thank you.

My Experience

The staff is wonderful - friendly, kind and sensitive but very professional. Communication was great. The work was done quickly and I was completely satisfied with a job well done. I will return to Caliber Collision if I ever need body work done again.

My Experience

Great team. Professional, courteous and experienced providing timely repairs. Would recommend highly.

Likely to Recommend

Repair Quality

Great work

Customer Service

Great work

Returned Clean

My Experience

Staff great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The work done on my vehicle is perfect and done in the time frame they gave me. Friendly, knowledgable, and helpful staff. Great place!

My Experience

Caliber staff and service is awesome. Im embarrassed to say this is not my first time being serviced at Caliber but every experience has been wonderful. What made this visit even better was being able to drop my rental car off at Caliber when i picked up my vehicle. One stop for pickup was very convenient. Thank you so much Caliber staff!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Easy online appointment booking and the friendly staff was quick to provide an estimate for the repair. The work was completed within the timeframe expected. Great service as this is the second time at Caliber for a minor repair and both visits showed a genuine desire to provide good customer service to help.

Customer Service

Great service!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean