Greenway Ford KC

4.9 (192reviews)
96%
9505 E Hwy 350,  Raytown,  MO  64133

In operation 73 years.

Easy going, friendly, loyal customer service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (192)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, personable, and approachable. The quality of repairs receives outstanding feedback, with many noting their vehicles look like new or that damage was never visible. Communication throughout the repair process is highly valued, with customers appreciating regular updates and transparency about repair status and timelines. Timeliness is a major strength, with numerous repairs completed ahead of schedule, often surprising customers positively. The shop demonstrates reliability in delivering on promises while maintaining high standards of workmanship and customer care.
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"Exceptional service, I mean amazing, the service guy made me a happy customer, it made feel good that ..." Read more
"The service, repair, and auto‑body work, and most notably the customer service, have all been top-notch."
"I love the work that they put in. You cant tell anything happened to it. Thank you."
"My car looks like it never was hit."
"car looks fanastic!"
"Ready ahead schedule!"
"Ready earlier"
"Early"
"The repairs were done earlier than original date."
"It was finished early"
"Communication was very good and my car looks great!!!!!"
"Very communicative"
"Very well communicated"

Likely to Recommend

Maybe for a Ford but never for a Jeep like I have.

Repair Quality

I haven’t actually received my car yet as the day that I went to pick it up it had to be towed back to Greenway. Matt has been very communicative, kind, and sincere. However, I wish they would’ve finished the work so that we wouldn’t have had to bring it back in because now I’ve missed another week. I hope to have it back by tomorrow, which is 7/28. At that time I feel like I can give you a better idea of how the repairs went.

Customer Service

Since the car had to go back a second time because work that was supposed to have been done was not done, I’m not 100% sure that I would use this dealership again. However, Matt from collision was a good communicator and it seemed that he was trying his best to get things handled as quickly as he could.

My Experience

Matt from body shop kept us informed on every step of the repair. Letting us know when the parts came in down to the hour that the car was completed. Matt had excellent customer satisfaction skills.

Likely to Recommend

Repair Quality

I did do a survey earlier.

Customer Service

My Experience

It was fantastic to work with Matt! My car looks like there was never an issue and he was able to complete the repairs earlier than anticipated. It was a great experience!

Likely to Recommend

Repair Quality

Matt was great! My repairs look like the problem never existed.

Customer Service

Matt was great! He kept me informed throughout the entire process and my vehicle was completed earlier than expected.

Likely to Recommend

Repair Quality

car looks fanastic!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great service,very prompt. Matt was great very personable, I would definitely recommend to my family and friends

Customer Service

Excellent customer service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Did a excllent job, we are very pleased

Customer Service

Very nice and friendly

Returned Clean

My Experience

Prompt, efficient, and informative every step in the process of repairing our vehicle.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Matt was excellent to work with. Kept me up to date and informed through the whole process. Would use Greenway body shop again if needed.

My Experience

I was still updated my GMC the whole time never had to guess

Likely to Recommend

I was very satisfied with my service ferry

Repair Quality

I had a very good experience. I was satisfied with my service.

Customer Service

I had a very good experience at the Ford dealership no worries

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Matt was extremely helpful throughout the entire process. He was very transparent regarding the status and needed repairs on my vehicle. I would definitely use the greenway ford collision center in the future for any additional needs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I love the work that they put in. You can’t tell anything happened to it. Thank you.

Customer Service

Likely to Recommend

Repair Quality

The service, repair, and auto‑body work, and most notably the customer service, have all been top-notch.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Exceptional service, I mean amazing, the service guy made me a happy customer, it made feel good that great customer service still exists!!!!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The repairs done on my car were satisfactorily done in a shorter time than quoted. I was well informed the entire process.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service